#Frasercares - covid - 19

Frequently Asked Questions

What are the restaurant’s operating hours?

Coffee Shop opening hours:  

Weekdays: 06:30

Weekends: 07:00

Black Fire’s opening hours:   

Monday – Friday: 06:30 to 10:00 for breakfast; 11:00 to 21:30 for lunch and dinner.

Weekends & Public Holidays: 07:30 to 10:30 for breakfast; 11:00 to 21:30 for lunch and dinner.

Are baby cots available? 

Yes, complimentary baby cots are subject to availability. 

Are the residences handicap-friendly?

Yes, Capri by Fraser, Brisbane is handicap-friendly. There are a limited number of accessible rooms available on request.

If you require further assistance, please feel free to contact us at reservations.brisbane@capribyfraser.com or +61 7 3013 0088.

Do you provide miscellaneous items like sewing kits at your property?

The hotel offers miscellaneous items including sewing kits, shaving kits, and dental kits upon request. 

What are the services and facilities offered at the property?

The hotel boasts an indoor heated pool, His/Her Sauna + Steam rooms, large fully equipped 24/7 gym + yoga space, along with a 24/7 Spin & Play laundrette and Xbox & Foosball table which is free for guests to use. 

Are baby cots and extra beds available?

Yes, baby cots are available free of charge subject to availability. Extra rollaway beds must be pre-arranged and are chargeable at AUD 45.00 per day. Some room types will not be able to accommodate baby cots and/or extra rollaway beds.

Please feel free to contact us at reservations.brisbane@capribyfraser.com or 07 3013 0088 for more details.

Is catering available?

Yes, we offer full on-site catering for conferences and events.

What are the amenities and facilities available at Capri by Fraser?

Capri by Fraser, Brisbane features an indoor heated swimming pool, 24/7 fully-equipped gym, his/hers steam room and sauna, Black Fire restaurant, 24/7 room service, complimentary Wi-Fi, conference and event facilities with modern built-in audio-visual equipment.

Sustainability - Do you have a sustainability accreditation?

The Capri by Fraser has been accredited NABERS Water and Energy accreditation ratings. NABERS (which stands for the National Australian Built Environment Rating System) provides simple, reliable, and comparable sustainability measurement across building sectors.

What is the property's disability-friendly / accessibility policy?

The property welcomes guests with accessibility and mobility requirements. Please contact our team in advance so we may best assist prior to your arrival on reservations.brisbane@capribyfraser.com or 07 3013 0088. 

What is the cost of breakfast?

Black Fire offers both buffet and el a carte menu options. When breakfast is included in your rate, you will be offered the buffet breakfast during your stay. Please see our Dining tab for more information.

What are the sanitation routines and policy in place now due to COVID-19?

All our properties have heightened their preventive measures and our staff are well-informed to assist guests to ease any anxieties. This includes, but not limited to:

• Intensified cleaning and sanitizing of public spaces and facilities

• Clear and instructional guides/poster placed throughout to facilitate safe distancing requirements

• Contactless payment options made available

• Availability of masks upon request

• 24/7 management support team to implement any additional and immediate measures recommended by local health authorities

Is parking available at the property?

Yes, secure on-site self-parking is available, subject to availability upon arrival. The parking fee is A$40 per vehicle per night

Is the menu at Black Fire Restaurant customisable to my dietary needs?

Yes, do let the restaurant know about your dietary requirements. We recommend contacting Black Fire  in advance.  

What is the cancellation policy?

For direct and third-party reservations, please refer to the confirmation email for the applicable cancellation policy for your booking. 

Should you require information or assistance, please contact the reservations team on 07 3013 0088 or reservations.brisbane@capribyfraser.com. 

What are the recommended attractions in the city?

Brisbane is a vibrant city with plenty to see and do. Attractions located closeby include City Botanic Gardens, Queen Street Shopping Mall and South Bank which is home to Brisbane's Cultural Centre with world-class galleries and entertainment.  For more recommendations, please feel free to approach our friendly Front Desk team. 

Does Frasers Hospitality have a global program in response to the pandemic?

Yes, wherever you stay with us, the Fraser Cares program is our assurance to you that we will keep you and your loved ones safe at all times. For more information visit our global website - frasershospitality.com/en/frasercares

How is the weather / climate like in the city?

Brisbane enjoys around 280 days of sun a year and boasts an enjoyable a sub-tropical climate which makes it a perfect city to visit all year-round. 

How do I cancel or amend corporate / group reservations?

For direct corporate, group or long stay reservations, please contact the Reservations team for assistance. 

How do I get to the hotel by public transport?  

The hotel is a short 15-minute walk from Brisbane Central Train station and there are multiple bus stops located around the property. 

Has the property been awarded with any hygiene accredition?

Capri By Fraser, Brisbane has successfully completed an SGS audit.  SGS is the world’s leading inspection, verification, testing and certification company. Through risk assessment, audits and inspection processes, a cleaning and disinfection verification program, Capri By Fraser, Brisbane has successfully complied and passed this audit program. 

Is the property being booked by the government/used as quarantine facilities?

Capri by Fraser Brisbane is not being used as a government quarantine facility. 

Do you provide adaptors and mobile chargers for guests? Is there a charge for these devices?

The hotel offers adaptors and mobile charges complimentary for guests, subject to availability at time of request. 

What is the reception operating hours?

Reception operates 24 hours a day, 7 days a week

What is the smoking policy at the property? / Is smoking permitted at the property?

The hotel does not permit smoking at the property. If smoking occurs at the property, cleaning fees will apply. 

Looking to make a group booking?

For all group enquiries, please contact our friendly team at reservations.brisbane@capribyfraser.com or +61 7 3013 0088

How do I make a meeting or event reservation and enquiry?

For more information, please contact us at  +61 7 3013 0088 or email sales.brisbane@capribyfraser.com.

Are pets allowed?

Pets are not allowed at the Capri by Fraser Brisbane, except for service animals. 

What is the maximum number of guests allowed in each residence type?

For Studio Deluxe and Executive room types, there is a maximum capacity of 2 adults. For Studio Premier and One Bedroom Executive there is a maximum capacity of 3 adults. Extra beds must be pre-arranged and are chargeable at AUD 45.00 per day. 

Is there a supplement for children at the property?

Children under 12 years of age will not incur additional charges with existing bedding. Extra beds must be pre-arranged and are chargeable at AUD 45.00 per day. Some room types will not be able to accommodate baby cots and/or extra rollaway beds.

Please feel free to contact us at reservations.brisbane@capribyfraser.com or 07 3013 0088 for more details.

Am I able to request for early check-in?

Check-in time is 3pm, however if you arrive earlier, luggage storage is available and you’re welcome to utilize our hotel facilities. A request for early check-in can be made with the Reservations team but cannot be guaranteed and charges may apply.

Is airport shuttle service provided?

Our friendly team can assist guests with booking an airport shuttle via a third party provider. Please contact our friendly team at least 24 hours prior to arrival so we can successfully assist you. Additional charges apply. 

What are the payment modes available at the property?

The hotel is completely cashless. We accept all credit cards, except for Discovery. All card payments incur a 1.3% surcharge. 

Are airport transfers available? 

We can assist with airport transfers through a third-party provider. Please contact us at 07 30130088 or reservations.brisbane@capribyfraser.com

A minimum of 24 hours’ notice is required and additional charges apply

How do I get the best rates? 

The best rates and offers available can be found on our website. If you require further assistance, please feel free to contact us at reservations.brisbane@capribyfraser.com or +61 7 3013 0088

How different will my stay experience be with the current COVID-19 measures in place?

The Capri by Fraser Brisbane wishes to make your upcoming stay an enjoyable and comfortable one. If there is anything our friendly team can do to assist in making your stay more enjoyable, please contact the team at reservations.brisbane@capribyfraser.com or 07 3013 0088. 

What is the city famous for?

Brisbane, the state of Queensland's capital, is known for its youthful zeal, charming vibe and 280 days of sun a year. Australia's third most populated city after more well-known Sydney and Melbourne, Brisbane is actually Australia's fastest growing and most diverse destination. 

What are some family-friendly activities in the city?

Brisbane city boasts a range of family friendly activities for parents and children to enjoy. For more recommendations, please contact our friendly team on reservations.brisbane@capribyfraser.com or 07 3013 0088. 

Am I able to request for late check-out?

Check-out time is 11am however if you wish to depart later, a request for late check-out can be made and charges may apply.

Is there wireless Internet?

All accommodation rooms include fast and free unlimited WiFi connection.

Are the facilities handicap-friendly?

All of the hotel facilities located on level one are accessible and handi-cap friendly.

What type of beds are provided?  

Each room contains a king bed, while twin beds are available and subject to availability. 

Please contact the reservations team on +617 3013 0088 or reservations.brisbane@capribyfraser.com with any requests..

Is there any construction around the hotel?

Cross River Rail construction works are ongoing with blasting work will be carried out between 7:30am – 4:30pm, Monday – Saturday. We anticipate minimal noise and vibration from these works however we will inform you on check-in or via hotel signage if noisy works are scheduled during your stay with us.

Where is the closest bank, ATM and exchange office located?

The closest bank is Commonwealth Bank located at 109 Albert Steet.

The closest ATMs are Westpac ATM located at 108 Albert Street and rediATM in Capitol Hill Building located at 85 George Street.

Is it possible to store my luggage at the hotel before check-in?

Luggage storage is available with Reception prior to check-in.

What are the type of beds provided?

All accommodation rooms boast king beds, with some being able to configure to twin bed arrangements. Please contact our friendly team if you have a twin bed request. 

What are the available dining options?

All-day dining is available at Black Fire Restaurant with in-room dining available 24/7*. 

The well-equipped in-room kitchenette allows you to prepare food in the convenience of your own accommodation. 

*Room Service offers limited overnight menu and between 3pm-5pm daily.

Can I request for reduced contact services (eg. housekeeping) as I prefer to minimise unnecessary contact?

Our hotel can offer reduced contact services for housekeeping and in-room dining. Please advise our friendly team who will happily assist you with this request. 

Where is the hotel located?  

The hotel reception and car park are accessible via 80 Albert Street, Brisbane CBD.

Is breakfast provided during my stay? 

Capri by Fraser offers a range of packages, some of which include breakfast. 

Please check your booking confirmation or contact the hotel if you have any questions on 07 30130088 or reservations.brisbane@capribyfraser.com.

Do you provide TV channels or movies in different languages?

Our in-room TVs are connected to free-to-air television channels and offer Chromecasting connectivity for all streaming platforms. 

Has the property stepped up cleaning protocols for locations where there are confirmed COVID-19 cases?

We have instituted a stringent set of protocols and precautionary measures to ensure that you remain safe at all times. All of our staff are also well equipped and trained to handle such situations. We constantly remind all guests and staff to remain vigilant, practice good hygiene, and to immediately seek immediate medical attention if they are feeling unwell. Please be assured that our team is always on ground to offer the necessary assistance in times of crisis or uncertainties.

What time is check-in and check-out? 

Our guaranteed check-in time is 15:00 and the check-out time is 11:00 

Please contact us at +617 3013 0088 or reservations.brisbane@capribyfraser.com with any requests.

How do I get to the property?

The hotel is accessible via public transport or by car. The hotel reception and car park entry is located on 80 Albert Street, Brisbane. 

Are newspapers provided?

Newspapers are not currently provided.