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Frequently Asked Questions

Are pets allowed? 

Yes, pets weighing not more than 3.5kg are allowed.

What are your cancellation policies?

1) For cancellation of one-day reservations, notice must be given 48 hours prior to arrival date to avoid cancellation charges.

2) For cancellation of reservations of more than 30 days, notice must be given14 nights prior to arrival date to avoid cancellation charges.

What is the check in and check out time?

Check-in time is 14:00 hours.

Check-out time is 12:00 hours. 

 

What are some of the key attractions in Wuxi? 

There is lots to see and do in Wuxi, from cultural and historical landmarks, to shopping, sports, nightlife and more.  Please talk to our Guest Service Executives who will make recommendations according to your areas of interest

Is there wireless Internet? 

Complimentary Wi-Fi access is available in rooms and around the property.

Where can I find the best rates? 

Do refer to our offers page or contact us at sales.newdistrict-wuxi@modenabyfraser.com or call +86 510 68020800.

Are fitness facilities offered?

There is a 24/7 fully-equipped gym on the 1st floor of the property.

 

Is airport transfer available? 

Complimentary airport transfers are provided for guests staying 12 months and beyond, to Sunan International Airport, Nanjing Lukou International Airport, Shanghai Hongqiao International Airport and Shanghai Pudong International Airport.

Does the hotel offer on-site parking and what is the cost?

On-site parking is available and complimentary for in-house guests.

What time is breakfast served? 

Breakfast is served from 06:30 to 10:00 hours daily. Additional breakfast is chargeable at CNY58 per person . Breakfast is complimentary for children aged 6 and below

How do I get to the residence? 

Modena by Fraser New District Wuxi is located within the industrial zone, Wuxi New District.  Please feel free to contact us should you require any further assistance

Are baby cots and extra beds available?  

Extra beds are available at CNY160 nett per night.  Complimentary baby cots may be provided upon request and are subject to availability