Don’t be consumed with the day-to-day challenges of the business. This unprecedented situation has shown us that no one can predict what will happen next. Step back and recognise when you and the team are doing a really great job – this is helpful in keeping the positivity and energy flowing through the business.
Across our properties, our Frasers Hospitality staff are showing how much they care through small yet meaningful initiatives. We continue to celebrate staff birthdays, births and share thank you notes from guests during these tough times.
For our guests in Singapore, they were given a farewell token when they checked out, especially those who served their mandatory two-week quarantine. Our chefs joined in too, whipping up special meals to encourage both staff and guests.
3. If you don’t know the answer, say so
We have to admit that we are not sure what the rest of 2020 holds in terms of travel. The trends we had expected this year included slow travel (taking your time to get to a destination), microcations (mini-breaks throughout the year) and bleisure (business trips with a couple of leisure days tagged on the beginning or end). But till travel can resume, the plans we had to welcome these travellers will have to take a backseat.
For now, some of the countries our serviced apartments are in – like China, Australia, United Kingdom and Germany – are just starting to move past the worst of the outbreak and re-open. It is our hope the rest of the world will soon follow.
As most continue to stay in, we expect domestic travel to increase and business travel to evolve. However, until the virus is contained, we must be prepared to wait to return to a sense of normalcy again.
4. Live out your company values