FAQ | Fraser Suites Kensington London

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Guests are invited to enjoy our fully-equipped gym and sauna facilities during their stay with us. We also have a beautiful private garden, providing a haven of tranquility and a safe space for children to play outdoors.

Cancellations can be made 48 hours before check-in.

London has a seasonal temperate climate.

The cost of a stay at Fraser Suites Kensington depends on the chosen room type, stay dates and duration of stay. Please contact our reservations team to discuss your booking. Tel +44 (0) 20 7341 2666 or email kensington@frasershospitality.com

Yes. Affected guests will be required to remain in their room and to call NHS 111 for professional medical advice. The duty manager will assist if the guest is too unwell to do so. Food and supplies will be left outside the guest’s room, while utensils are deep cleaned separately. Affected areas will be cordoned off and ventilated, while the affected guest room will be thoroughly cleaned and ventilated for 48 hours.

A maximum of 2 guests can occupy the Studio apartment and One Bedroom apartment, a maximum of 4 guests can occupy the Two Bedroom apartment, and a maximum of 6 guests can occupy the Three Bedroom apartment.

For more information, please contact us at kensington@frasershospitality.com or call +44 20 7341 2666

Fraser Suites Kensington is proud to be certified as a Bronze Green Tourism property. Factors we were assessed on include:

Efficient waste disposal

Minimising food miles

Saving water

Making better use of energy consumption

Yes, pets are allowed at the property. Please let us know if you plan to bring your pet.

Please contact our Reservations team at kensington@frasershospitality.com or call +44 20 7341 2666 for assistance.

Yes. All the apartments at Fraser Suites Kensington have air conditioning.

Yes, you can. Cancellations and amendments are subject to terms and conditions. If you encounter difficulties, please contact our Reservations team at kensington@frasershospitality.com or call +44 20 7341 2666 for assistance.

Of course. Guests may request for reduced contact services. Please let us know when you check in to Fraser Suites Kensington.

Yes, late check-out is possible at Fraser Suites Kensington, subject to availability.

International channels are available for your viewing pleasure.

Some of the more popular amenities offered at Fraser Suites Kensington include free Wi-Fi, a private garden and a fitness centre.

The cancellation policy at Fraser Suites Kensington is stated in detail and varies with the type of offer selected.

Should you require more information, please feel free to contact us at kensington@frasershospitality.com or on +44 (0) 20 7341 2666.

Yes, early check-in is possible at Fraser Suites Kensington, subject to availability.

Yes, you can. Please contact your third-party or online travel agents directly for any amendments.

Fraser Suites Kensington has set up a sanitiser station at the reception for guests and staff. Frequent cleaning/disinfection of all touchpoints and public spaces is conducted.

Fraser Suites Kensington is located at 75 Stanhope Gardens, South Kensington, London SW7 5RN, and easily accessible by Taxi, Train or Car.

The car park is on the property with limited availability of only 13 spaces.

The average price is £140.00 + VAT per week.

Yes, baby cots are subject to availability. Extra beds are chargeable.

For more details, please contact us at kensington@frasershospitality.com or call +44 20 7341 2666.

For Studio Deluxe apartments, the maximum occupancy is 2.

For One Bedroom apartments, the maximum occupancy is 2.

For Two Bedroom apartments, the maximum occupancy is 4.

For Three Bedroom apartments, the maximum occupancy is 6.

If you require more information on Fraser Suites Kensington, please feel free to contact us at kensington@frasershospitality.com or +44 (0) 20 7341 2666.

Check-in time at Fraser Suites Kensington is 16:00.

Smoking is not permitted at Fraser Suites Kensington.

An airport shuttle service is not available. A private limousine service can be arranged at an extra charge.

The check-out time at Fraser Suites Kensington is 11:00.

Affected guests are required to quarantine and inform the hotel. We will support guests' needs throughout their stay.

Fraser Suites Kensington is conveniently located close to the Royal Marsden and Bupa Cromwell Hospitals in London.

Whether you are there to undergo treatment yourself, or you're supporting a loved one, we deliver the same excellent standard of service as well as impeccable comfort to each and every guest who stays with us

Children may stay at the property without supplementary charges.

Yes, our apartments are perfect for families.

Fraser Suites Kensington has Two Bedroom apartments that give families breathing room. With separate dining and living room areas away from the bedrooms, even if a family is only staying with us for a few days, it really feels like a home away from home.

You can access the digital concierge via the unique QR code in your suite at Fraser Suites Kensington. The service can be accessed 24-hours a day, 7-days a week.

Yes, parking is available. However, charges apply.

Click on “My Reservation” on our website and enter your confirmation or itinerary number to access your reservation. If you encounter difficulties, please contact our Reservations team at kensington@frasershospitality.com or call +44 20 7341 2666 for assistance.

Yes, guests may cancel their reservation unless an advance purchase rate was booked.

Yes, there is Wifi at Fraser Suites Kensington.

A digital concierge, also known as a virtual concierge, is a type of artificial intelligence that can be used to provide assistance to guests of Fraser Suites Kensington. It offers services a traditional concierge would, such as recommendations of local attractions and key information about the property.

Yes. Fraser Suites Kensington offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.

The digital concierge can help you with a number of questions about the property and city. These are just some of the questions you can ask.

What is the check-in time?
Is there a gym and what time is it open?
Can I have more towels?
Can you recommend a family-friendly restaurant nearby?
Where is the closest ATM?
How can I get to the airport?

We accept payment by Cash, Credit card and Bank transfer at Fraser Suites Kensington.

Fraser Suites Kensington has been awarded hygiene accreditation from SGS, ASAP and Compliance (Self to Trade Accreditation).

London is famous for its theatres, restaurants, parks and historic buildings.

Our bedrooms are furnished with king-sized beds, twin beds and double beds. Please contact us at kensington@frasershospitality.com or call +44 20 7341 2666 for more information.

Yes. Fraser Suites Kensington has a private car park on site.

The Accommodation Tax at Fraser Suites Kensington is 20%.

The nearest bank, ATM and exchange office to Fraser Suites Kensington are located within a 5-minute walk from the property.

You can find the best available rates at our website. For further assistance, contact us at kensington@frasershospitality.com or call +44 20 7341 2666.

The reception is open 24 hours for your convenience at Fraser Suites Kensington.

At Fraser Suites Kensington, guests can enjoy the use of the Gym and Sauna, with access to a 2.5-acre private garden.

Nearby attractions include the Natural History Museum (0.3 miles), South Kensington (0.3 miles), and Science Museum (0.3 miles). You may also wish to visit the Victoria & Albert Museum, Royal Albert Hall, and Kensington High Street for its myriad shops.

There is a gym for you to keep up your fitness routine and a 2.5-acre garden for you to relax in.

Fraser Suites Kensington is one of the only serviced apartment providers in the area offering guests dedicated parking. So, if you wish to drive in London, we have you covered.

Fraser Suites Kensington prohibits all items deemed illegal by the local government on the property.

Yes, they are available for complimentary use on request.

Fraser Suites Kensington offers cancellations 48 hours before check-in. For long stays, cancellation is as per the contract.

Yes, we have accessible apartments at Fraser Suites Kensington.

Yes, a range of online newspapers is available at Fraser Suites Kensington.