Guest Relations Executive

Front Office Capri by Fraser, Bukit Bintang / Malaysia 31 Dec 2023

A hub for #SocialLiving, Capri by Fraser beckons the spontaneous traveller who seeks not a place to stay, but a fresh perspective on life.Our very DNA is framed around the ideals of a new generation for whom work and play are not necessarily mutually exclusive. 


Capri by Fraser, Bukit Bintang is seeking an enthusiastic and energetic Guest Relations Executive to join their team!




• To assist in management of daily Front Office operations and perform task to the highest standards.

• Handle the walk in, check-in and check-out of guest including the processing of their reservations and rooming at the unit level.

• Communicate guests’ requests and complaints to the appropriate Duty Managers / departments. 

• Handle all front desk cashiering duties with integrity.

• Answer telephone enquiries and attend to clients’ need promptly.

• Managing the operations of all guests’ use facilities if required.

• Demonstrate high level of customer service at all times.

• Follow and adhere to company brand standards and P&Ps.

• Coordinate room assignment and readiness with Housekeeping team. 

• Equipped with current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties

• Work with Duty Manager on project or tasks assigned.

• Assist other departments whenever required and maintain good working relationships with team members.

• Ensure lobby area are inviting and clean at all time.

• Answering general email correspondence, checking and distributing information.



*Minimum Diploma/Degree in hospitality management

*At least 1-2 years experience in similar role

*Fluent in English language

*Computer literacy



Send your updated resume/CV to the Human Resources Department, Capri by Fraser, Bukit Bintang at