A hub for #SocialLiving, Capri by Fraser beckons the spontaneous traveller who seeks not a place to stay, but a fresh perspective on life.Our very DNA is framed around the ideals of a new generation for whom work and play are not necessarily mutually exclusive.
Capri by Fraser, Bukit Bintang is seeking an enthusiastic and energetic Guest Relations Executive to join their team!
RESPONSIBILITIES (BUT NOT LIMITED TO):
• To assist in management of daily Front Office operations and perform task to the highest standards.
• Handle the walk in, check-in and check-out of guest including the processing of their reservations and rooming at the unit level.
• Communicate guests’ requests and complaints to the appropriate Duty Managers / departments.
• Handle all front desk cashiering duties with integrity.
• Answer telephone enquiries and attend to clients’ need promptly.
• Managing the operations of all guests’ use facilities if required.
• Demonstrate high level of customer service at all times.
• Follow and adhere to company brand standards and P&Ps.
• Coordinate room assignment and readiness with Housekeeping team.
• Equipped with current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
• Work with Duty Manager on project or tasks assigned.
• Assist other departments whenever required and maintain good working relationships with team members.
• Ensure lobby area are inviting and clean at all time.
• Answering general email correspondence, checking and distributing information.
*Minimum Diploma/Degree in hospitality management
*At least 1-2 years experience in similar role
*Fluent in English language
Send your updated resume/CV to the Human Resources Department, Capri by Fraser, Bukit Bintang at firstname.lastname@example.org