Guest Relations Executive

Front Office Capri by Fraser, Johor Bahru / Malaysia 31 Dec 2023

We are seeking enthusiatic and energetic Guest Relations Executive to join our team at Capri by Fraser, Johor Bahru, Malaysia!


RESPONSIBILITIES (but not limited to):

  1. Welcome guests during check-in and give a fond farewell to guests while checkout.
  2. Handling guest complaints and concerns in an efficient and timely manner.
  3. Overseeing VIP guests, arrivals, and departures.
  4. Coordinating and multi-tasking job duties in a busy environment.
  5. Should possess detailed information about the Hotel, city as well as the competition.
  6. Detailed information regarding arrivals and room requirements.
  7. Have up-to-date information on daily room occupancy.
  8. Providing excellent customer service as per hotel standards.
  9. Greeting guests as they enter and exit the hotel.
  10. Providing information regarding the Hotel, town attractions, activities, etc.
  11. Check on VIP reservations, and complete their pre-registration formalities.
  12. Allocate rooms to all arriving guests.
  13. Maintain up-to-date information on room rates, current promotions, offers, and packages.
  14. Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
  15. Coordinate with housekeeping for clearing of rooms.
  16. Collect Guest feedback during guest departure along with his likes and dislikes.
  17. Perform basic cashier activities as and when required.
  18. Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
  19. Able to work morning, evening, weekend, holiday, and overnight shifts.



  1. Good command of the English language is essential, both written and verbal
  2. Must possess strong organizational time management skills, and attention to detail.
  3. Must be guest service-focused and a team player.
  4. A positive attitude and outgoing personality are essential.
  5. Must be able to work shifts - days, evenings, weekends, and holidays.
  6. Ability to relate well to Hotel guests and employees.
  7. Professional in demeanor and presentation.
  8. Personable, enthusiastic, self-motivated, and able to work independently.
  9. Observant, discriminating and detail-oriented
  10. Ability to understand and carry out oral and written instructions and request clarification when needed.
  11. Strong interpersonal and organizational skills.
  12. Able to work morning, evening, weekend, holiday, and overnight shifts.



Send your updated resume/CV to the Human Resources Department, Capri by Fraser, Johor Bahru at


CLICK HERE to apply online.