TITLE |
Client Relations Agent / Executive / Supervisor
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INTRODUCTION STATEMENT |
We are currently looking for suitable candidates to join us at Front Office as Client Relations Agent / Executive / Supervisor at Modena by Fraser Hong Kong. The incumbent is responsible to maximise guest satisfaction and retention by meeting their unique needs in a timely and responsive manner.
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RESPONSIBILITY |
· Handle guest check-in including the processing of their reservations and rooming at the unit level. · Handle all guest requests during their stay. · Handle all front desk cashiering duties. · Handle phone calls, booking management and email handling at Front office. · Support sales and marketing by providing relevant information including customer feedback and sales leads. · Manage individual portfolio assigned to maximize guest satisfaction. · Collarborate with other department and contribute to ‘Fraser experience’. · Contribute to increase customer satisfaction level and the ratio of compliments against complaints. · Contribute to receive guest feedback forms to meet 20% of all departures.
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REQUIREMENTS |
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HR CONTACT |
Interested applicants are invited to submit a detailed resume stating current and expected salary to:
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PROPERTY NAME /CORPORATE |
Modena by Fraser Hong Kong |
CLOSING DATE |
15 March 2022 |