TITLE

Client Relations Agent / Executive / Supervisor

INTRODUCTION STATEMENT

We are currently looking for suitable candidates to join us at Front Office as Client Relations Agent / Executive / Supervisor at Modena by Fraser Hong Kong.

The incumbent is responsible to maximise guest satisfaction and retention by meeting their unique needs in a timely and responsive manner.

RESPONSIBILITY

·         Handle guest check-in including the processing of their reservations and rooming at the unit level. 

·         Handle all guest requests during their stay. 

·         Handle all front desk cashiering duties. 

·         Handle phone calls, booking management and email handling at Front office.

·         Support sales and marketing by providing relevant information including customer feedback and sales leads. 

·         Manage individual portfolio assigned to maximize guest satisfaction.  

·         Collarborate with other department and contribute to ‘Fraser experience’. 

·         Contribute to increase customer satisfaction level and the ratio of compliments against complaints. 

·         Contribute to receive guest feedback forms to meet 20% of all departures. 

REQUIREMENTS

• Diploma or above in Hospitality Management or related disciplines;
• Positive attitude, customer-oriented and a good team player;
• Able to work independently;
• Good command of both written and spoken Cantonese, Mandarin and English;
• Hands-on Computer skills on MS Word, Excel and Outlook;
• Shift duty is required;
• With hotel customer service experience would be an advantage;
• Fresh Graduates are welcome;
• Immediate availability is highly preferred
• Candidates with more experience will be considered as Front Office Supervisor

HR CONTACT

Interested applicants are invited to submit a detailed resume stating current and expected salary to:

Caleb Wong
Email address: caleb.wong@modenabyfraser.com

(Only shortlisted candidates will be notified)

PROPERTY NAME /CORPORATE

Modena by Fraser Hong Kong

CLOSING DATE

15 March 2022