Front Office Manager

Front Office Fraser Residence Sudirman, Jakarta 31 Dec 2023

We are looking for an enthusiasistic Front Office Manager to join our team at Fraser Residence Sudirman Jakarta! 



The Front Office Manager is to lead and manage the front office team to achieve smooth front office operations with minimal disruptions and delays to deliver the highest service standards to exceed guests' expectation. 



  • Manage performance of Front Office team, drive, providing direction and motivation. Accountability for identifying and addressing areas of weakness that may affect performance.
  • Manage and control department expenditure and budget, including the planning of Capex & new financial year budgeting figures

  • Assess and address all guest requests and concerns.
  • Manage, resolve, and reply to reviews from Surveys and OTAs platforms to achieve or exceed the required ratings on ReviewPro.
  • Improvement on Business Process – reduction of manual processes, automation of repetitive labour and increase of guest experience.
  • Ensure compliance to all corporate policies and procedures used in Front Office and provide coaching and supervision to the staff when needed.
  • Ensure operations are in line with audit requirements or operation compliance.
  • Managing VIPs
  • Select and block the apartment for the VIP's and regular guests and coordinating with the Housekeeping Department for proper preparation for these apartment.

  • Inspect the VIP's apartment before arrival time.

  • Greet the VIP guests.

  • Ensure the various reports required for day-to-day operation are completed accurately and distributed to the concerned departments.
  • Ensure training are implemented.
  • Responsible for annual headcount budget for Front Office, staff discipline and recognition, including managing recruitment and offboarding matters.



  • Must have had held similar role as a Front Office Manager in an upper upscale hotel or serviced apartment/residence.
  • Effective leadership and coaching skills
  • Excellent people and communication skills
  • Literacy in travel and operating software applications
  • Result driven and goal oriented.
  • Strong oral and written English and Bahasa Indonesia. 
  • tertiary qualifications in hotel management preferred


Interested applicants are invited to submit a detailed resume stating current and expected salary to:

Human Resource Department
Fraser Residence Sudirman Jakarta
Email address:

(Only shortlisted candidates will be notified and the application may be closed before the closing date once the position is filled)