#Frasercares - covid - 19

FREQUENTLY ASKED QUESTIONS

Where can I get the best rates?

Via our brand website (click here)

What times are the facilities available?

The gymnasium is open for hotel guests 24 hours a day 7 days a week. The rooftop terrace is open from 7am to 7pm every day

Is there a security deposit or bond required? Which payment methods are accepted?

Yes, we require a credit card pre-authorisation of AUD1 on top of any accommodation owed, or a AUD150 EFTPOS deposit which is refunded upon check out after a room inspection. We accept VISA, Mastercard, American Express, Diners & JCB credit cards. Fraser Place Melbourne is a cashless property, therefore cash is not accepted for room payment or deposits. 

Is room service available?

We do not offer room service directly through the hotel, instead we can organise room service from one of the many restaurants in Melbourne through our partnership with Deliveroo. Please contact reception to organise this

What is the cancellation policy?

To avoid incurring cancellation charges, we require cancellation to be made before 3pm (local time) 1 day prior to arrival. Alternate cancellation policies may apply based on your booking conditions.

Should you require more information, please feel free to contact us at reservations.melbourne@frasershospitality.com or +613 9669 6888

What are the services and facilities offered?

Fraser Place Melbourne features a fully equipped gymnasium, complimentary high-speed Wi-Fi throughout the property, and a rooftop terrace with views of the Melbourne CBD

Is there parking available?

Off-site parking (subject to bay availability) is located on La Trobe Street (approximately 100m from the hotel entrance). It is AUD25 for 24 hours (per entry/exit) for weekdays and AUD8 for every 12 hours on weekends. Please approach the Front Desk for further details.

What are the check in and check out times?

Check in time is 3pm and check out time is 11am

Can I cancel or amend my reservation that was booked directly via your website?

Yes, you can (please refer to your email booking confirmation)

How do I get to the Hotel?

There are various transport options within walking distance of Fraser Place Melbourne

▪       A taxi from the airport to Fraser Place Melbourne will cost approximately AUD55-65. A taxi from Southern Cross Station will cost approximately AUD10-15.

▪       The SkyBus shuttle bus from Melbourne airport departs the airport every 10 minutes at a cost of AUD19 per person. This will take you to Southern Cross station where a courtesy shuttle will drop you off at a stop on Lonsdale Street which is within walking distance.

▪       A direct shuttle bus or private car can be arranged at an additional fee

What is your best rate guarantee policy?

By signing up to Fraser world program (click here)