#Frasercares - covid - 19

FREQUENTLY ASKED QUESTIONS

What is your best rate guarantee policy?

All reservations must be guaranteed by a valid credit card upon reservation

Is there an airport shuttle service?

Private limousine or taxi services are available upon advance request. Kindly check with our Concierge for more information.

The Airport Limousine bus is also available from both Haneda and Narita International Airports. The buses stop at nearby ANA Intercontinental Hotel, New Otani Hotel and Akasaka Excel Tokyu Hotel. The fare is approximately ¥1,130/pax and ¥3,100/pax respectively.

Can you accommodate my dietary needs?

Kindly inform our staff prior to your arrival should you require alternative dietary arrangements

Is the property pet-friendly?

Unfortunately, pets are not allowed with the exception of guide dogs

What are the check in and check out times?

Check in is at 3pm and check out is at 11am.

Is breakfast provided during my stay?

Yes. Depending on the type of rates and promotion selected, breakfast may be  chargeable

Are the facilities complimentary?

All facilities are complimentary for in-house guests, except for meeting rooms

Are the Tea Break or Meeting Package services free?

No. The Tea Break and Meeting Package services are chargeable

Do you have baby cots?

Yes, guests can request complimentary baby cot, subject to availability

What is the cancellation policy?

The cancellation policy depends on the rate plan

Can I park at the property?

Yes, parking space is available at the property for a fee.

Is catering available for my event in Tokyo?

Yes, we will be more than happy to customise the catering for your event according to your requirements

What are some of the best attractions near Fraser Suites Akasaka Tokyo?

Fraser Suites Akasaka, Tokyo is located within a bustling mix of entertainment attractions, quaint restaurants and shopping malls.

Feel free to drop by our concierge desk for more recommendations on what to do in Tokyo

Where can I find the best rates?

Our best Tokyo hotel booking rates are available at Fraser Suites Akasaka’s official website.

You may also contact our Reservations Department at reservations.tokyo@frasershospitality.com.

Where can I get the best rates?

Our best Tokyo hotel booking rates are available at Fraser Suites Akasaka’s official website.

You may also contact our Reservations Department at reservations.tokyo@frasershospitality.com. Room rates are subject to change at the management’s sole discretion. Our friendly Sales team will be delighted to discuss any special request or functions in detail

Is there an airport transfer?

Yes, airport transfers are available; however it is chargeable

How do I make reservations or enquiries about the meeting facilities?

For any reservations or enquiries please contact us at reservations.tokyo@frasershospitality.com

Are there any Fraser World Member rates?

Unfortunately, not at the moment.

How do I get to the hotel by metro?

The three metro stations nearest to the hotel are:

Akasaka station (7 min walk)

Akasaka Mitsuke station (10 min walk)

Aoyama-Itchōme station (10 min walk)

What are the services and facilities offered?

Fraser Suites Akasaka offers a full range of facilities and services for guests’ comfort and enjoyment, including The Retreat, 24/7 Gym and Golf Simulator.

What time is breakfast served?

Breakfast is served from 07:00-10:30 (10:00 last order).

What are the opening hours of your facilities?

The Gym is 24/7.

The Retreat room and Golf simulator are open from 07:00-22:00