#Frasercares - covid - 19

FREQUENTLY ASKED QUESTIONS

What is thecancellation policy at Fraser Residence Bishopsgate?

The cancellation policy differs depending on the booking. Please contact us at sales.london@frasershospitality.com or +44 (0) 20 7341 5599 for more information.

What is the closest station to Fraser Residence Bishopsgate?

Frasers Residence Bishopsgate is on a historic street in the City of London, just a few minutes' walk from Liverpool Street rail and tube station. 

With these new measures in place, how different will my stay experience be a Fraser Residence Bishopsgate?

Fraser Residence Bishopsgate remains committed to maintaining the highest standards of hygiene, cleanliness and service for your well-being and safety, so you can stay with us with complete peace of mind. Our dedicated staff will ensure that your stay is comfortable and memorable. 

Are there any historical sites close to Fraser Residence Bishopsgate?

Many travellers enjoy visiting the Churchill War Rooms (2.5 miles/4 km), Tower of London (0.7 miles/1.1 km), and Houses of Parliament (2.4 miles/3.8 km). 

Is breakfast available? What are the available dining options at Fraser Residence Bishopsgate?

Fraser Residence Bishopsgate’s well-equipped kitchen offers the convenience of cooking in your own apartment. There are also restaurants, cafes and bars nearby. Please contact our Front Desk for details.

Where can I find the best rates for Fraser Residence Bishopsgate?

You can find the best available rates at our website, or please contact us at sales.london@frasershospitality.com or call +44 20 7341 5599 for more information.

What items are prohibited at Fraser Residence Bishopsgate?

Fraser Residence Bishopsgate prohibits all items deemed illegal by the local government on the property.

What happens if a guest in the same property is infected with COVID-19 during my stay? What kind of help and support can I expect from Fraser Residence Bishopsgate?

Our stringent hygiene practices have resulted in a very low risk of the virus passing through the building.  However, if necessary, we will update all residences accordingly and provide the necessary support.

Are the apartments at Fraser Residence Bishopsgate good for families?

Yes, our apartments are spacious with flexible layouts to accommodate your needs. With separate living and bedroom areas and modern open plan kitchens, there’s enough space for privacy and family bonding. 

We also offer baby cots for small children, and kids can relax in their own space. In the evenings, families can come together after a busy day for a home cooked meal, just like they would do in their own home. 

What are the popular attractions close to Fraser Residence Bishopsgate?

Our property is close to well known attractions such as  Borough Market, Spitalfields, Columbia Road Flower market, Brick Lane & Broadway Market. St. Paul’s Cathedral and the Tower of London are also within walking distance. From Liverpool Street station, you can walk to Buckingham Palace within minutes.

What type of beds are provided in the apartments Fraser Residence Bishopsgate?

Our bedrooms at Fraser Residence Bishopsgate are furnished with queen-sized beds. Please contact us at sales.london@frasershospitality.com or call +44 20 7341 5599 for more information.

How do I access my existing reservation online for Fraser Residence Bishopsgate?

Click on “My Reservation” on our website and enter your confirmation or itinerary number to access your reservation. If you encounter difficulties, please contact our Reservations team at sales.london@frasershospitality.com or call +44 20 7341 5599 for assistance.

Is quarantine accommodation available at Fraser Residence Bishopsgate?

Please contact us about quarantine accommodation at sales.london@frasershospitality.com or call +44 20 7341 5599 for more information.

Has Fraser Residence Bishopsgate stepped up cleaning protocols at locations where there are confirmed COVID-19 cases?

Fraser Residence Bishopsgate’s rooms and public areas are sanitised with Tersano-Stabilised Aqueous Ozone water to ensure the highest standards of cleanliness upon arrival. Regular cleaning of common areas has also increased, with a focus on key touchpoints.

How far is Fraser Residence Bishopsgate from the centre of London?

Fraser Residence Bishopsgate is 2.2 miles (3.5 km) from the centre of London. 

Is there an outdoor area at Fraser Residence Bishopsgate?

For quieter moments, the private patio at Fraser Residence Bishopsgate provides guests with an outdoor space to relax in. 

With these new measures in place, how different will my stay experience be a Fraser Residence Bishopsgate?

Fraser Residence Bishopsgate remains committed to maintaining the highest standards of hygiene, cleanliness and service for your well-being and safety, so you can stay with us with complete peace of mind. Our dedicated staff will ensure that your stay is comfortable and memorable. 

What are some restaurants close to Fraser Residence Bishopsgate?

You may wish to try restaurants such as Pizza Union Spitalfields, Humble Grape Liverpool Street, and Limin'.

What are the recommended attractions in the city near Fraser Residence Bishopsgate?

The vibrant city of London has many popular attractions, including the Museum of London, St Paul's Cathedral, London Bridge, Tower of London, Borough Market, Tower Bridge, Columbia Road Flower Market and Shoreditch. 

How do I get to the property to Fraser Residence Bishopsgate?

Fraser Residence Bishopsgate is located at 12-18 Artillery Lane, Spitalfields, London E1 7LS, and easily accessible by Taxi, Train or Car. 

The property is a few minutes’ walk from Liverpool Street station, which is served by the Central, Circle, Metropolitan, Hammersmith and Bishopsgate lines plus National Rail.

From London Heathrow Airport, take the Heathrow Express to Paddington, connect to the District or Hammersmith and Bishopsgate line to Liverpool Street.

From London City Airport, take the DLR to the Bank station and then the Central line to Liverpool Street.

From Gatwick Airport, take the First Capital Connect to Victoria and then the Circle Line (westbound) to Liverpool Street. 

Can I cancel or amend my reservation that was booked via third-party or online travel agents for Fraser Residence Bishopsgate?

Yes, you can. Please contact your third-party or online travel agents directly for any amendments.

Does the Fraser Residence Bishopsgate have official hygiene accreditation?

Fraser Residence Bishopsgate has been awarded The Association of Serviced Apartment Providers’ ISAAP Compliance Accreditation.

Do the apartments have kitchens at Fraser Residence Bishopsgate?

Yes. A modern and fully-furnished kitchen at Fraser Residence Bishopsgate is fully equipped with appliances, crockery and utensils to prepare home-cooked meals. It’s particularly convenient if you’re staying for a longer period, or have kids to take care of.

Where are the nearest bank, ATM and exchange office located near to Fraser Residence Bishopsgate?

You will find the nearest bank at 155 Bishopsgate located a 2-minute walk from Fraser Residence Bishopsgate. Please approach our Front Desk for details.

How much does it cost to stay at Fraser Residence Bishopsgate?

Our rates vary according to your travel dates and type of accommodation. Do visit our website for the available rates and packages offered.

Is there wireless Internet at Fraser Residence Bishopsgate?

Yes, we offer complimentary Wi-Fi access at Fraser Residence Bishopsgate.

How much is the Accommodation Tax at Fraser Residence Bishopsgate?

The Accommodation Tax is 12.5% and drops to 2.5% on the 29th day. From April 1, 2022, the tax is 20% and drops to 4% on the 29th day. 

What are the reception hours at Fraser Residence Bishopsgate?

There is no reception desk at Fraser Residence Bishopsgate. Reception service from 1pm to 9pm daily at nearby Fraser Residence City. Please contact us on +44 20 7220 8600 for any information or assistance.

How do I cancel or amend corporate/group reservations for Fraser Residence Bishopsgate?

Please contact our Reservations team at sales.london@frasershospitality.com or call +44 20 7341 5599 for assistance.

What are the sanitisation protocols in place now at Fraser Residence Bishopsgate due to COVID-19?

Fraser Residence Bishopsgate’s rooms and public areas are sanitised with Tersano-Stabilised Aqueous Ozone water to ensure the highest standards of cleanliness upon arrival. Regular cleaning of common areas has also increased, with a focus on key touchpoints.

Are the apartments private at Fraser Residence Bishopsgate?

The apartments at Fraser Residence Bishopsgate are designed for utmost privacy and guests are able to come and go discreetly with no interruption from staff. When you require assistance, our concierge and reception staff are at your service.    

What is the smoking policy at Fraser Residence Bishopsgate?

Smoking is not permitted at Fraser Residence Bishopsgate. 

What are the amenities available within the apartments at Fraser Residence Bishopsgate?

Our fully-furnished apartments feature integrated living, dining and bedroom areas and come with a well-equipped kitchen, dishwasher and washer-dryer  for your convenience. For work or relaxation, there is complimentary Wi-Fi, a spacious work desk and comprehensive home entertainment system. Other highlights include L’Occitane bathroom amenities, in-room electronic safe and self-controlled heater. 

Can I check-in early at Fraser Residence Bishopsgate?

Yes, early check-in is possible at Fraser Residence Bishopsgate, subject to availability. 

What is the maximum number of guests allowed in each residence type at Fraser Residence Bishopsgate?

A maximum of 2 guests can occupy the Studio apartment and One-Bedroom apartment, and a maximum of 4 guests can occupy the Two-Bedroom apartment.

For more details, please contact us at sales.london@frasershospitality.com or call +44 20 7341 5599.

Is on-site parking available and complimentary for guests at Fraser Residence Bishopsgate?

There is no on-site parking available at Fraser Residence Bishopsgate.

What are the payment modes available at Fraser Residence Bishopsgate?

We accept payment by Visa, MasterCard and American Express at Fraser Residence Bishopsgate. 

How will I know if Fraser Residence Bishopsgate is closing temporarily?

Fraser Residence Bishopsgate will contact all guests directly in the event of a closure. 

How do I get to Fraser Residence Bishopsgate from the nearest airport?

From the nearest airport, you can get to Fraser Residence Bishopsgate by train in 40 minutes.  

 

What is nearby to Fraser Residence Bishopsgate?

Fraser Residence Bishopsgate is ideally located between Old Spitalfields Market, Brick Lane and Liverpool Street station, and is in close proximity to the City and Shoreditch.

What is the city where Fraser Residence Bishopsgateis located famous for?

London is famous for its theatres, restaurants, parks and historic buildings.

Can I check-out late at Fraser Residence Bishopsgate?

Yes, late check-out at Fraser Residence Bishopsgate is subject to availability.

Do you provide TV channels or movies in different languages at Fraser Residence Bishopsgate?

For your viewing pleasure, Freeview TV with international channels is available.

Can I cancel or amend my reservation that was booked directly via your website for Fraser Residence Bishopsgate?

Yes, you can. Cancellations and amendments for Fraser Residence Bishopsgate are subject to terms and conditions. If you encounter difficulties, please contact our Reservations team at sales.london@frasershospitality.com or call +44 20 7341 5599 for assistance.

Is there an airport shuttle service to Fraser Residence Bishopsgate?

An airport shuttle service is not available, but a limousine service or taxi can be arranged at an extra charge. Please contact our Front Desk for details.

How much does it cost to stay at Fraser Residence Bishopsgate?

The prices at Fraser Residence Bishopsgate may vary depending on your stay, including the dates you select and the duration of your stay. Please enter your dates to view the cost of your stay at Fraser Residence Bishopsgate.

How many guests can stay at Fraser Residence Bishopsgate?

Fraser Residence Bishopsgate can accommodate a maximum of 2 guests at its apartments.

What happens to my reservation if Fraser Residence Bishopsgate closes temporarily because of government regulations?

Reservations can be refunded or rebooked for an alternative date.

Are you accepting new check-ins/reservations at Fraser Residence Bishopsgate?

Yes, we are currently accepting new reservations at Fraser Residence Bishopsgate and welcoming all guests in line with local regulations and guidelines.

What are the benefits of staying in a serviced apartment, like those at Fraser Residence Bishopsgate?

Serviced apartments, like those at Fraser Residence Bishopsgate, offer flexible accommodation to suit your needs. With our spacious layouts, you can have enough room for privacy or social interaction whenever you want. Designed to feel like your own home, the apartments come with well-equipped kitchens and amenities like washing machines, dryers and dishwashers for a self-contained stay. 

What is the check-out time at Fraser Residence Bishopsgate?

The Check-out time at Fraser Residence Bishopsgate is 11:00.

Are baby cots and extra beds available at Fraser Residence Bishopsgate?

Yes, baby cots are subject to availability. Extra beds are not available.

For more details, please contact us at sales.london@frasershospitality.com or call +44 20 7341 5599.

What is the city’s weather like where Fraser Residence Bishopsgate is?

London has a seasonal temperate climate.

How long does it take to walk to Liverpool Street from Fraser Residence Bishopsgate?

Located in central London, Fraser Residence Bishopsgate offers self-catering accommodation just a four-minute stroll from London Liverpool Street train station. 

Can I store my luggage at Fraser Residence Bishopsgate before check-in?

Yes, you can store your luggage at Fraser Residence Bishopsgate before check-in.

What is the Best Flexible Rate policy at Fraser Residence Bishopsgate?

You can find the best available rates on our website.

Can I request reduced contact services (eg housekeeping) at Fraser Residence Bishopsgate as I prefer to minimise unnecessary contact?

Of course. Guests may request for reduced contact services. Please let us know when you check in. 

What are the services available at Fraser Residence Bishopsgate?

At Fraser Residence Bishopsgate, the amenities and services include:

 

▪          Complimentary high speed Wi-Fi access 

▪          Reception at Fraser Residence City from 1-9pm daily.

▪          24-hour hotel assistance available from Fraser Residence City 

▪          CCTV security surveillance at property entrance 

▪          Daily housekeeping

▪          Weekly housekeeping service for long-stay 

▪          Room service*

▪          Laundry and drycleaning services* 

▪          Additional linen and towels change* 

▪          Airport transfers* 

▪          Baby cot on request 

▪          Welcome colouring book and pens for children 

  •    Welcome hamper on arrival (for stays longer than 28 nights) 

Are there any fitness facilities at Fraser Residence Bishopsgate?

Guests can work out in the comfort and privacy of their apartment. 

How do you ensure sustainability at Fraser Residence Bishopsgate?

We are proud to be awarded bronze status on our first inspection by Green Tourism, and we continue to ramp up our efforts to be greener. 

  • Our property was assessed on:
  • Mindful waste reduction 
  • Responsible water usage 
  • Energy efficiency 
  • Promotion of local biodiversity 

Is there a supplement for children at Fraser Residence Bishopsgate?

Children may stay in the property without supplementary charges.

What is the check-in time at Fraser Residence Bishopsgate?

Check-in time at Fraser Residence Bishopsgate is 16:00.

Can I cancel my reservation at Fraser Residence Bishopsgate within 24 hours due to a government-issued travel ban, flight cancellation or other COVID-related issues?

If you would like to cancel your reservation at Fraser Residence Bishopsgate within 24 hours due to a government-issued travel ban, flight cancellation or other COVID-related issues, please contact our Reservations team at sales.london@frasershospitality.com or call +44 20 7341 5599 for assistance.