#Frasercares - covid - 19

FREQUENTLY ASKED QUESTIONS

What is the cancellation policy at Fraser Residence City?

The cancellation policy differs depending on the booking. Please contact us at sales.london@frasershospitality.com or +44 20 7341 5599 for more information.

Where are the nearest bank, ATM and exchange office located to Fraser Residence City?

You will find the nearest bank at Gracechurch St located a 3-minute walk from Fraser Residence City.

How do you ensure sustainability at Fraser Residence City?

Fraser Residence City is proud to have been awarded bronze status on our first inspection by Green Tourism, and we continue to ramp up our efforts to be greener. 

Our property was assessed on:

  • Mindful waste reduction 
  • Responsible water usage 
  • Energy efficiency 
  • Promotion of local biodiversity 

Is on-site parking available and complimentary for guests of Fraser Residence City?

On-site parking is not available at Fraser Residence City.

How many guests can sleep in an apartment at Fraser Residence City?

Our apartments can comfortably accommodate up to two guests.

What happens if a guest in the same property is infected with COVID-19 during my stay? What kind of help and support can I expect from Fraser Residence City?

Our stringent hygiene practices have resulted in very low risk of the virus passing through the building.  However, if necessary, we will update all residences accordingly and provide the necessary support.

What is the maximum number of guests allowed in each residence type at Fraser Residence City?

A maximum of 2 guests can occupy each apartment. Please contact us at city.london@frasershospitality.com or call +44 20 7341 5599 for more information.

What are the payment modes available at Fraser Residence City?

We accept payment by Visa, MasterCard and American Express at Fraser Residence City.

Are the serviced apartments at Fraser Residence City good for long stays?

Serviced apartments, like those at Fraser Residence City, were designed with long stays in mind. With great locations, spacious layouts, well-equipped kitchens and amenities like washing machines, dryers and dishwashers, they promise self-contained stays for the extended-stay guest.

Are the apartments private at Fraser Residence City?

The apartments at Fraser Residence City are designed for utmost privacy and guests are able to come and go discreetly with no interruption from staff. When you require assistance, our concierge and reception staff are at your service.

Do I need proof of vaccination to enter the UK?

Yes, you must have proof of full vaccination done at least 14 days prior to your arrival. 

What is the smoking policy at Fraser Residence City?

Smoking is not permitted at Fraser Residence City.

What are some restaurants close to Fraser Residence City?

You may wish to try restaurants such as Blacklock City, Balls Brothers Minster Court, and La Dame de Pic London.

How will I know if Fraser Residence City is closing temporarily?

Fraser Residence City London will contact all guests directly in the event of a closure.

What is the check-in time for Fraser Residence City?

Check-in time at Fraser Residence City London is 16:00.

What is the Best Flexible Rate policy at Fraser Residence City?

You can find the best available rates on our website. Don't forget to check out the latest promotions on our Offers page. Please contact us at sales.london@frasershospitality.com or call +44 20 7341 5599 for more information.

Do you provide TV channels or movies in different languages at Fraser Residence City?

 For your viewing pleasure, Freeview TV with international channels is available.

How much is the Accommodation Tax at Fraser Residence City?

The Accommodation Tax is 12.5% and drops to 2.5% on the 29th day. From April 1, 2022, the tax is 20% and drops to 4% on the 29th day at Fraser Residence City.

What are some of the property amenities at Fraser Residence City?

We offer a range of amenities including complimentary WiFi, concierge services and self-service laundry.

Are the apartments at Fraser Residence City good for families?

Yes, the apartments at Fraser Residence City are spacious with flexible layouts to accommodate your needs. With separate living and bedroom areas and modern open plan kitchens, there’s enough space for privacy and family bonding. We also offer baby cots for small children, and kids can relax in their own space. In the evenings, families can come together after a busy day for a home-cooked meal, just like they would do in their own home

Which languages are spoken by the staff at Fraser Residence City?

The staff speak multiple languages, including English, French, Romanian, Hungarian, and Danish. 

Does Fraser Residence City have an official hygiene accreditation?

Fraser Residence City London has been awarded The Association of Serviced Apartment Providers’ ISAAP Compliance Accreditation.

Are baby cots and extra beds available at Fraser Residence City?

Yes, baby cots are subject to availability. Extra beds are not available. Please contact reception for details.

Can I cancel my reservation within 24 hours due to a government-issued travel ban, flight cancellation or other COVID-related issues at Fraser Residence City?

Please contact our Reservations team at sales.london@frasershospitality.com or call +44 20 7341 5599 for assistance with your booking.

Is breakfast available at Fraser Residence City?

Breakfast is not available but there are restaurants and cafes at Eastcheap located a 2-minute walk away. You can also cook in the comfort of your suite using your kitchen facilities. Please contact the Fraser Residence City reception for details.

What items are prohibited at Fraser Residence City?

Fraser Residence City London prohibits all items deemed illegal by the local government on the property.

What are the reception’s operating hours at Fraser Residence City?

The reception is open 24 hours at Fraser Residence City for your convenience.

What are the benefits of the serviced apartments, like those at Fraser Residence City?

Serviced apartments, like those at Fraser Residence City, offer flexible accommodation to suit your needs. With our spacious layouts, you can have enough room for privacy or social interaction whenever you want. Designed to feel like your own home, the apartments come with well-equipped kitchens and amenities like washing machines, dryers and dishwashers for a self-contained stay.

What are the room amenities available at Fraser Residence City?

We offer a range of room amenities including a well-equipped kitchenette, air conditioning/heating, and a refrigerator. 

Is there a supplement for children at Fraser Residence City?

Children may stay at Fraser Residence City without supplementary charges.

What is the cost of the hotel limousine service at Fraser Residence City?

The cost of the limousine service depends on the distance travelled and size of car required.

Please contact the reception or email city.london@frasershospitality.com for details.

 

Is any documentation (e.g. vaccination certificate) required for me to stay at your properties? Are there any groups of people who are restricted from staying at Fraser Residence City?

Fraser Residence City London currently does not require any documentation from guests to stay at our property.

Are masks mandatory in the UK?

No, masks are no longer required by law, but they are suggested for inside spaces or when travelling on public transport.

Does Fraser Residence City offer accessible accomodation?

Unfortunately, accessible rooms are not available at Fraser Residence City. Please contact us at city.london@frasershospitality.com or call +44 20 7341 5599 to discuss your requirements.

Do the apartments have kitchens at Fraser Residence City?

Yes, the apartments have kitchens at Fraser Residence City. The modern kitchens are fully equipped with appliances, crockery and utensils to prepare home-cooked meals. It’s particularly convenient if you’re staying for a longer period, or have kids to take care of.

How far is Fraser Residence City from the centre of London?

Fraser Residence City is 0.8 miles away from the centre of London.

Can I cancel or amend my reservation that was booked via third-party or online travel agents for Fraser Residence City?

Yes, you can. Please contact your third-party or online travel agents directly for any amendments.

Do you accept foreign guests to Fraser Residence City who are not affected by the travel restrictions and are seeking alternative accommodation?

Yes, we welcome all guests in line with local regulations and guidelines. Please contact the reception for assistance.

What are the available dining options at Fraser Residence City?

Fraser Residence City London’s well-equipped kitchen offers the convenience of cooking in your own apartment. There are also restaurants, cafes and pubs located a 2-minute walk away.

Are pets allowed at Fraser Residence City?

Unfortunately, pets are not allowed at the property. 

Can I check-out late at Fraser Residence City?

Yes, late check-out is possible, subject to availability at Fraser Residence City.

Where can I find the best rates for Fraser Residence City?

You can find the best available rates on our website. Don't forget to check out the best deals at https://london-city.frasershospitality.com/en/offers.html. Please contact us at city.london@frasershospitality.com or call +44 20 7341 5599 

What are the services and facilities offered at Fraser Residence City?

The property has everything for a self-contained stay, including 24-hour CCTV surveillance, concierge and business services, laundry and housekeeping for your convenience.

 

What are the popular attractions that are close to Fraser Residence City?

Our property is close to attractions such as Sky Garden (0.06 miles), St. Dunstan in the East (0.08 miles), and Garden at 120 (0.2 miles). 

How do I cancel or amend corporate/group reservations for Fraser Residence City?

Please contact our Reservations team at city.london@frasershospitality.com or call +44 20 7341 5599 for assistance.

Has Fraser Residence City stepped up cleaning protocols at locations where there are confirmed COVID-19 cases?

Fraser Residence City London’s rooms and public areas are sanitised with Tersano-Stabilised Aqueous Ozone water to ensure the highest standards of cleanliness upon arrival. Regular cleaning of common areas has also increased, with a focus on key touchpoints.

What are the available dining options at Fraser Residence City?

Fraser Residence City London’s well-equipped kitchen offers the convenience of cooking in your own apartment. There are also restaurants, cafes and pubs located a 2-minute walk away.

Is there an airport shuttle service to Fraser Residence City?

An airport shuttle service is not available, but a taxi can be arranged on request. Please contact the reception for details.

Can I store my luggage at the hotel before check-in at Fraser Residence City?

Definitely. Please contact the reception for assistance.

Is there wireless Internet at Fraser Residence City?

Yes, WiFi is available at Fraser Residence City

What is the city’s weather like where Fraser Residence City is?

London has a seasonal temperate climate, with light showers and cloudy skies prevalent throughout the year. Daily highs range from 48°F (9°C) in winter to 73°F (28°C) in summer and weather conditions can fluctuate over the course of a day.

How much does it cost to stay at Fraser Residence City?

Our rates vary according to your travel dates and type of accommodation. Do visit our website for the available rates and packages offered.

How do I access my existing reservation online for Fraser Residence City?

Click on “My Reservation” on our website and enter your confirmation or itinerary number to access your reservation. If you encounter difficulties, please contact our Reservations team at city.london@frasershospitality.com or call +44 20 7341 5599 for assistance.

Can I request reduced contact services (eg housekeeping) at Fraser Residence City as I prefer to minimise unnecessary contact?

Of course. Guests may request for reduced contact services. Please let us know when you check in. 

What are the recommended attractions in the city near Fraser Residence City?

The vibrant city of London has many popular attractions, including St Paul's Cathedral, the Tate Modern, Millennium Bridge, River Thames, Palace of Westminster, Tower of London, Big Ben, Trafalgar Square and London Eye.

How do I get to Fraser Residence City?

Fraser Residence City London is located at 3 Lovat Lane, London EC3R 8DT, and is easily accessible by Taxi, Train or Car.

The property is a couple of minutes’ walk from City station, which is served by the District, Circle, Central, DLR (Bank branch), Waterloo & City and Northern lines.

From Gatwick Airport, take the First Capital Connect to London Bridge, then take the Northern line to Bank station.

From London City Airport, take the DLR to Bank station.

From London Heathrow Airport, take the Piccadilly line to Earls Court or the Heathrow Express to Paddington Rail Station and connect with either the District or Circle line.

A taxi pick up can also be requested. Please contact us at city.london@frasershospitality.com or call +44 20 7341 5599.

What is the check-out time for Fraser Residence City?

Check-out time at Fraser Residence City London is 11:00.

What are some family-friendly activities in the city near Fraser Residence City?

There are many activities that are child-friendly, educational and fun at London’s parks, free museums, historical landmarks and entertainment centres.

How do I get to Fraser Residence City from the nearest airport?

From the nearest airport, you can get to Fraser Residence City by train in 35 minutes.

How many bedrooms does an apartment at Fraser Residence City have?

Our apartments are available in studio and one bedroom options.

Are there any historical sites close to Fraser Residence City?

Yes, we recommend visiting the Churchill War Rooms (2.0 miles), Tower of London (0.4 miles), and the Houses of Parliament (1.9 miles). 

Can I cancel or amend my reservation that was booked directly via your website for Fraser Residence City?

Yes, you can. Cancellations and amendments are subject to terms and conditions. If you encounter difficulties, please contact our Reservations team at city.london@frasershospitality.com or call +44 20 7341 5599 for assistance.

What are the sanitisation protocols in place now at Fraser Residence City due to COVID-19?

Fraser Residence City London’s rooms and public areas are sanitised with Tersano-Stabilised Aqueous Ozone water to ensure the highest standards of cleanliness upon arrival. Regular cleaning of common areas has also increased, with a focus on key touchpoints.

What is London, where Fraser Residence City is located, famous for?

London is famous for its theatres, restaurants, parks and historic buildings.

Can I check-in early at Fraser Residence City?

Yes, early check-in is possible, subject to availability at Fraser Residence City.

What happens if I think I have Covid-19 while travelling in the UK?

You’ll need to go for a PCR test and self-isolate for at least 7 days.