FAQ | Fraser Residence City London

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The cancellation policy differs depending on the booking. Please contact us at sales.london@frasershospitality.com or +44 20 7341 5599 for more information.

You will find the nearest bank at Gracechurch St located a 3-minute walk from Fraser Residence City.

Fraser Residence City is proud to have been awarded bronze status on our first inspection by Green Tourism, and we continue to ramp up our efforts to be greener.

Our property was assessed on:

Mindful waste reduction
Responsible water usage
Energy efficiency
Promotion of local biodiversity

On-site parking is not available at Fraser Residence City.

Our apartments can comfortably accommodate up to two guests.

Our stringent hygiene practices have resulted in very low risk of the virus passing through the building. However, if necessary, we will update all residences accordingly and provide the necessary support.

A maximum of 2 guests can occupy each apartment. Please contact us at city.london@frasershospitality.com or call +44 20 7341 5599 for more information.

We accept payment by Visa, MasterCard and American Express at Fraser Residence City.

Serviced apartments, like those at Fraser Residence City, were designed with long stays in mind. With great locations, spacious layouts, well-equipped kitchens and amenities like washing machines, dryers and dishwashers, they promise self-contained stays for the extended-stay guest.

The apartments at Fraser Residence City are designed for utmost privacy and guests are able to come and go discreetly with no interruption from staff. When you require assistance, our concierge and reception staff are at your service.

Yes, you must have proof of full vaccination done at least 14 days prior to your arrival.

Smoking is not permitted at Fraser Residence City.

You may wish to try restaurants such as Blacklock City, Balls Brothers Minster Court, and La Dame de Pic London.

Fraser Residence City London will contact all guests directly in the event of a closure.

Check-in time at Fraser Residence City London is 16:00.

You can find the best available rates on our website. Don't forget to check out the latest promotions on our Offers page. Please contact us at sales.london@frasershospitality.com or call +44 20 7341 5599 for more information.

For your viewing pleasure, Freeview TV with international channels is available.

The Accommodation Tax is 12.5% and drops to 2.5% on the 29th day. From April 1, 2022, the tax is 20% and drops to 4% on the 29th day at Fraser Residence City.

We offer a range of amenities including complimentary WiFi, concierge services and self-service laundry.

Yes, the apartments at Fraser Residence City are spacious with flexible layouts to accommodate your needs. With separate living and bedroom areas and modern open plan kitchens, there’s enough space for privacy and family bonding. We also offer baby cots for small children, and kids can relax in their own space. In the evenings, families can come together after a busy day for a home-cooked meal, just like they would do in their own home

The staff speak multiple languages, including English, French, Romanian, Hungarian, and Danish.

Fraser Residence City London has been awarded The Association of Serviced Apartment Providers’ ISAAP Compliance Accreditation.

Yes, baby cots are subject to availability. Extra beds are not available. Please contact reception for details.

Please contact our Reservations team at sales.london@frasershospitality.com or call +44 20 7341 5599 for assistance with your booking.

Breakfast is not available but there are restaurants and cafes at Eastcheap located a 2-minute walk away. You can also cook in the comfort of your suite using your kitchen facilities. Please contact the Fraser Residence City reception for details.

Fraser Residence City London prohibits all items deemed illegal by the local government on the property.

The reception is open 24 hours at Fraser Residence City for your convenience.

Serviced apartments, like those at Fraser Residence City, offer flexible accommodation to suit your needs. With our spacious layouts, you can have enough room for privacy or social interaction whenever you want. Designed to feel like your own home, the apartments come with well-equipped kitchens and amenities like washing machines, dryers and dishwashers for a self-contained stay.

We offer a range of room amenities including a well-equipped kitchenette, air conditioning/heating, and a refrigerator.

Children may stay at Fraser Residence City without supplementary charges.

The cost of the limousine service depends on the distance travelled and size of car required.

Please contact the reception or email city.london@frasershospitality.com for details.

Fraser Residence City London currently does not require any documentation from guests to stay at our property.

No, masks are no longer required by law, but they are suggested for inside spaces or when travelling on public transport.

Unfortunately, accessible rooms are not available at Fraser Residence City. Please contact us at city.london@frasershospitality.com or call +44 20 7341 5599 to discuss your requirements.

Yes, the apartments have kitchens at Fraser Residence City. The modern kitchens are fully equipped with appliances, crockery and utensils to prepare home-cooked meals. It’s particularly convenient if you’re staying for a longer period, or have kids to take care of.

Fraser Residence City is 0.8 miles away from the centre of London.

Yes, you can. Please contact your third-party or online travel agents directly for any amendments.

Yes, we welcome all guests in line with local regulations and guidelines. Please contact the reception for assistance.

Fraser Residence City London’s well-equipped kitchen offers the convenience of cooking in your own apartment. There are also restaurants, cafes and pubs located a 2-minute walk away.

Unfortunately, pets are not allowed at the property.

Yes, late check-out is possible, subject to availability at Fraser Residence City.

You can find the best available rates on our website. Don't forget to check out the best deals at https://london-city.frasershospitality.com/en/offers.html. Please contact us at city.london@frasershospitality.com or call +44 20 7341 5599

The property has everything for a self-contained stay, including 24-hour CCTV surveillance, concierge and business services, laundry and housekeeping for your convenience.

Our property is close to attractions such as Sky Garden (0.06 miles), St. Dunstan in the East (0.08 miles), and Garden at 120 (0.2 miles).

Please contact our Reservations team at city.london@frasershospitality.com or call +44 20 7341 5599 for assistance.

Fraser Residence City London’s rooms and public areas are sanitised with Tersano-Stabilised Aqueous Ozone water to ensure the highest standards of cleanliness upon arrival. Regular cleaning of common areas has also increased, with a focus on key touchpoints.

Fraser Residence City London’s well-equipped kitchen offers the convenience of cooking in your own apartment. There are also restaurants, cafes and pubs located a 2-minute walk away.

An airport shuttle service is not available, but a taxi can be arranged on request. Please contact the reception for details.

Definitely. Please contact the reception for assistance.

Yes, WiFi is available at Fraser Residence City

London has a seasonal temperate climate, with light showers and cloudy skies prevalent throughout the year. Daily highs range from 48°F (9°C) in winter to 73°F (28°C) in summer and weather conditions can fluctuate over the course of a day.

Our rates vary according to your travel dates and type of accommodation. Do visit our website for the available rates and packages offered.

Click on “My Reservation” on our website and enter your confirmation or itinerary number to access your reservation. If you encounter difficulties, please contact our Reservations team at city.london@frasershospitality.com or call +44 20 7341 5599 for assistance.

Of course. Guests may request for reduced contact services. Please let us know when you check in.

The vibrant city of London has many popular attractions, including St Paul's Cathedral, the Tate Modern, Millennium Bridge, River Thames, Palace of Westminster, Tower of London, Big Ben, Trafalgar Square and London Eye.

Fraser Residence City London is located at 3 Lovat Lane, London EC3R 8DT, and is easily accessible by Taxi, Train or Car.

The property is a couple of minutes’ walk from City station, which is served by the District, Circle, Central, DLR (Bank branch), Waterloo & City and Northern lines.

From Gatwick Airport, take the First Capital Connect to London Bridge, then take the Northern line to Bank station.

From London City Airport, take the DLR to Bank station.

From London Heathrow Airport, take the Piccadilly line to Earls Court or the Heathrow Express to Paddington Rail Station and connect with either the District or Circle line.

A taxi pick up can also be requested. Please contact us at city.london@frasershospitality.com or call +44 20 7341 5599.

Check-out time at Fraser Residence City London is 11:00.

There are many activities that are child-friendly, educational and fun at London’s parks, free museums, historical landmarks and entertainment centres.

From the nearest airport, you can get to Fraser Residence City by train in 35 minutes.

Our apartments are available in studio and one bedroom options.

Yes, we recommend visiting the Churchill War Rooms (2.0 miles), Tower of London (0.4 miles), and the Houses of Parliament (1.9 miles).

Yes, you can. Cancellations and amendments are subject to terms and conditions. If you encounter difficulties, please contact our Reservations team at city.london@frasershospitality.com or call +44 20 7341 5599 for assistance.

London is famous for its theatres, restaurants, parks and historic buildings.

Yes, early check-in is possible, subject to availability at Fraser Residence City.

You’ll need to go for a PCR test and self-isolate for at least 7 days.

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