#Frasercares - covid - 19

Frequently Asked Questions

Is on-site parking available and complimentary for guests to Fraser Residence Monument?

Parking is not available on-site but a 10-minute walk away from Fraser Residence Monument.

What is the Best Flexible Rate policy at Fraser Residence Monument?

You can find the best available rates at our website. Don't forget to check out the latest promotions at our Offers page. Please contact us at sales.london@frasershospitality.com or call +44 20 7341 5599 for more information.

What are the benefits of a serviced apartment, like those at Fraser Residence Monument?

Serviced apartments, like those at Fraser Residence Monument, offer flexible accommodation to suit your needs. With our spacious layouts, you can have enough room for privacy or social interaction whenever you want. Designed to feel like your own home, the apartments come with well-equipped kitchens and amenities like washing machines, dryers and dishwashers for a self-contained stay.

What is the check-in time at Fraser Residence Monument?

Check-in time at Fraser Residence Monument is 16:00.

What is the check-out time at Fraser Residence Monument?

Check-out time at Fraser Residence Monument is 11:00.

What is the cancellation policy at Fraser Residence Monument?

The cancellation policy differs depending on the booking. Please contact us at sales.london@frasershospitality.com or +44 20 7341 5599 for more information.

What are the available dining options at Fraser Residence Monument?

Guests at Fraser Residence Monument can cook in the comfort of their suite with their kitchen facilities. There are also restaurants, cafes and pubs located a 2-minute walk away.

How much is the Accommodation Tax at Fraser Residence Monument?

The Accommodation Tax is 12.5% and drops to 2.5% on the 29th day. From April 1, 2022, the tax is 20% and drops to 4% on the 29th day of your stay at Fraser Residence Monument.

Can I cancel or amend my reservation that was booked directly via your website for Fraser Residence Monument?

Yes, you can. Cancellations and amendments are subject to terms and conditions. If you encounter difficulties, please contact our Reservations team at sales.london@frasershospitality.com or call +44 20 7341 5599 for assistance.

How do I cancel or amend corporate/group reservations for Fraser Residence Monument?

Please contact our Reservations team at sales.london@frasershospitality.com or call +44 20 7341 5599 for assistance.

Which apartments are suitable for families at Fraser Residence Monument?

Our spacious two-bedroom penthouse apartment is perfect for guests with a small family unit. 

Can I request reduced contact services (eg housekeeping) at Fraser Residence Monument as I prefer to minimise unnecessary contact?

Of course. Guests may request for reduced contact services. Please let us know when you check in at Fraser Residence Monument.

Are there any historical sites close to Fraser Residence Monument?

Are there any historical sites close to Fraser Residence Monument?

What are the sanitisation protocols in place now due to COVID-19 at Fraser Residence Monument?

Fraser Residence Monument’s rooms and public areas are sanitised with Tersano-Stabilised Aqueous Ozone water to ensure the highest standards of cleanliness upon arrival. Regular cleaning of common areas has also increased, with a focus on key touchpoints.

What items are prohibited at Fraser Residence Monument?

Fraser Residence Monument prohibits all items deemed illegal by the local government on the property.

Where are the nearest bank, ATM and exchange office located to Fraser Residence Monument?

You will find the nearest ATM at Eastcheap located a 2-minute walk from Fraser Residence Monument.

Is any documentation (e.g. vaccination certificate) required for me to stay at your properties? Are there any groups of people who are restricted from staying at Fraser Residence Monument?

Fraser Residence Monument currently does not require any documentation from guests to stay at our property.

How do I get to Fraser Residence Monument?

Fraser Residence Monument is located at 1 Botolph Alley, London EC3R 8DR, and is easily accessible by Taxi, Train or Car. The property is a few minutes walk from London Bridge or Monument station.

What are some restaurants close to Fraser Residence Monument?

Several restaurants are conveniently located nearby, including Blacklock City, Balls Brothers Minster Court, and La Dame de Pic London.

Are there fitness facilities at Fraser Residence Monument?

Yes, there is a gymnasium in the vicinity.

What are the services and facilities offered at Fraser Residence Monument?

Fraser Residence Monument offers long-stay accommodation with access to Housekeeping, Laundry, Dry Cleaning and Taxi services.

Are there any historical sites close to Fraser Residence Monument?

We are proud to be awarded bronze status on our first inspection by Green Tourism, and we continue to ramp up our efforts to be greener. 

Our property was assessed on:

Mindful waste reduction 

Responsible water usage 

Energy efficiency 

Promotion of local biodiversity 

What is the city of London's weather like where Fraser Residence Monument is located?

London has a seasonal temperate climate, with light showers and cloudy skies prevalent throughout the year. Daily highs range from 48°F (9°C) in winter to 73°F (28°C) in summer and weather conditions can fluctuate over the course of a day.

What is the smoking policy at Fraser Residence Monument?

Smoking is not permitted at Fraser Residence Monument.

Are the apartments private at Fraser Residence Monument?

The apartments at Fraser Residence Monument are designed for utmost privacy and guests are able to come and go discreetly with no interruption from staff. When you require assistance, our reception staff are at your service.

Is Fraser Residence Monument popular with business travellers?

Yes, thanks to its location in the heart of London’s financial district, which is home to Fortune 500 companies.

Is there an airport shuttle service at Fraser Residence Monument?

An airport shuttle service is not available at Fraser Residence Monument, but taxis can be arranged on request. 

What happens if a guest in the same property is infected with COVID-19 during my stay? What kind of help and support can I expect from Fraser Residence Monument?

Our stringent hygiene practices have resulted in very low risk of the virus passing through the building.  However, if necessary, we will update all residences accordingly and provide the necessary support.

What are some family-friendly activities in London, where Fraser Residence Monument is located?

There are many activities that are child-friendly, educational and fun at London’s parks, free museums, historical landmarks and entertainment centres, in London, where Fraser Residence Monument is located.

Is there accessible accomodation at Fraser Residence Monument?

Unfortunately, accessible rooms are not available at Fraser Residence Monument. Please contact us for assistance.

Does Fraser Residence Monument have and official hygiene accreditation?

Fraser Residence Monument has been awarded The Association of Serviced Apartment Providers’ ISAAP Compliance Accreditation.

What is the cost of the hotel limousine service to Fraser Residence Monument?

Please contact us at sales.london@frasershospitality.com for details of the limousine service to Fraser Residence Monument.

Are the apartments good for families?

Yes, our apartments are spacious with flexible layouts to accommodate your needs. With separate living and bedroom areas and modern open plan kitchens, there’s enough space for privacy and family bonding. We also offer baby cots for small children, and kids can relax in their own space. In the evenings, families can come together after a busy day for a home cooked meal, just like they would do in their own home. 

Can I cancel or amend my reservation that was booked via third-party or online travel agents for Fraser Residence Monument?

Yes, you can. Please contact your third-party or online travel agents directly for any amendments.

 

How far is Fraser Residence Monument from the centre of London?

Fraser Residence Monument is 0.8 miles (1.3 km) away from the centre of London.

Has Fraser Residence Monument stepped-up cleaning protocols at locations where there are confirmed COVID-19 cases?

Fraser Residence Monument’s rooms and public areas are sanitised with Tersano-Stabilised Aqueous Ozone water to ensure the highest standards of cleanliness upon arrival. Regular cleaning of common areas has also increased, with a focus on key touchpoints

What are the recommended attractions in the city, near to Fraser Residence Monument?

The vibrant city of London has many popular attractions, including the Tower of London, Tower Bridge, Borough Market, St Paul's Cathedral, the Tate Modern, Millennium Bridge, River Thames, Palace of Westminster, Tower of London, Big Ben, Trafalgar Square and London Eye.

What are the payment modes available at Fraser Residence Monument?

We accept payment by Visa, MasterCard and American Express at Fraser Residence Monument.

What are the sanitisation protocols in place now due to COVID-19 at Fraser Residence Monument?

Fraser Residence Monument’s rooms and public areas are sanitised with Tersano-Stabilised Aqueous Ozone water to ensure the highest standards of cleanliness upon arrival. Regular cleaning of common areas has also increased, with a focus on key touchpoints.

Is there a supplement for children at Fraser Residence Monument?

Children may stay at Fraser Residence Monument without supplementary charges.

Can I cancel my reservation within 24 hours due to a government-issued travel ban, flight cancellation or other COVID-related issues for Fraser Residence Monument?

Please contact our Reservations team at sales.london@frasershospitality.com or call +44 20 7341 5599 for assistance with your booking.

Which popular attractions are close to Fraser Residence Monument?

Nearby attractions include Sky Garden (0.1 mile / 160m), St Dunstan in the East (0.2 mile / 320m), and London Bridge (0.2 mile / 320m). 

What type of beds are provided in the apartments at Fraser Residence Monument?

Our bedrooms are furnished with double beds at Fraser Residence Monument.

What is London, where Fraser Residence Monument is located, famous for?

London, where Fraser Residence Monument is located, is famous for its theatres, restaurants, parks and historic buildings.

Can I check-in early or check-out late at Fraser Residence Monument?

Yes, early check-in or late check-out is possible, subject to availability. Please contact our Reservations team at sales.london@frasershospitality.com or call +44 20 7341 5599 for assistance with your booking.

What is the maximum number of guests allowed in each residence type at Fraser Residence Monument?

A maximum of 2 guests can occupy our Studio apartment and One Bedroom apartment, and a maximum of 3 guests can stay in our Two Bedroom apartment at Fraser Residence Monument.

Do the apartments have kitchens?

Our apartments are designed for utmost privacy and guests are able to come and go discreetly with no interruption from staff. When you require assistance, our concierge and reception staff are at your service.

How will I know if Fraser Residence Monument is closing temporarily?

Fraser Residence Monument will notify all guests directly in the event of a closure. 

Are baby cots and extra beds available at Fraser Residence Monument?

Yes, baby cots are subject to availability. Extra beds are available for £105 per week excluding VAT. 

Can I store my luggage at Fraser Residence Monument before check-in?

Definitely. Please contact reception on +44 20 7220 8600 for assistance.

How close are the airports to Fraser Residence Monument?

From Fraser Residence Monument, London City Airport is 5.75 miles east (9.3 km); Heathrow is 16 miles west (25.7 km); and Gatwick 24.75 miles south (39.8 km). 

What is the closest tube station to Fraser Residence Monument?

Fraser Residence Monument is a two-minute walk from Monument tube/underground station. 

Where can I find the best rates for Fraser Residence Monument?

You can find the best available rates at our website. Don't forget to check out the best deals at our Offers page. Please contact us at sales.london@frasershospitality.com or call +44 20 7341 5599 for more information.

How much does it cost to stay at Fraser Residence Monument?

Our rates vary according to your travel dates and type of accommodation. Do visit our website for the available rates and packages offered.

Do you provide TV channels or movies in different languages at Fraser Residence Monument?

For your viewing pleasure, Freeview TV with international channels is available at Fraser Residence Monument.

Is there wireless Internet at Fraser Residence Monument?

Yes, we offer Wi-Fi access at Fraser Residence Monument.

How do I access my existing reservation online for Fraser Residence Monument?

Click on “My Reservation” on our website and enter your confirmation or itinerary number to access your reservation. If you encounter difficulties, please contact our Reservations team at sales.london@frasershospitality.com or call +44 20 7341 5599 for assistance.