#Frasercares - covid - 19

FREQUENTLY ASKED QUESTIONS

Is breakfast provided during my stay?

Breakfast is included, depending on the type of rates selected. 

Do you offer disabled-friendly rooms?

Yes, we have one room that is disabled-friendly.

Is catering available?

Yes. Please contact us with your catering request and we will be happy to assist. 

What time is check-in and check-out?

Check-in is at 14:00 and check-out is 12:00. 

Does the hotel have a swimming pool on-site?

Unfortunately, the hotel does not have a swimming pool. However, our guests may head to a nearby swimming pool at a special rate. 

Is it possible to book for a group online?

Yes, group bookings can be made via our website. However, we recommend that group bookings are made directly with our reservations team so that we can better customise your stay. 

What are some of the best attractions near Capri by Fraser Ho Chi Minh City?

We are next to the Saigon Exhibition and Convention Center, and close to Saigon Paragon, Crescent and Vivo City shopping malls, international schools such as Saigon South International School, Canadian International School, Korean International School, RMIT University and Lawrence S. Ting Memorial School, and international hospitals such as the Franco-Vietnamese Hospital. 

How do I make a reservation and deposit for a group?

Please contact our sales team at the hotel directly - one of our sales associates will be pleased to assist you. 

What are the services and facilities offered?

Capri by Fraser Ho Chi Minh City offers complimentary use of the gym, sauna and steam facilities, as well as the launderette. Also available are Wi-Fi, modern and well-equipped kitchenettes, and an on-site parking lot. 

Are there any Fraser World Member rates?

Yes, Fraser World Member rates are applicable at Capri by Fraser Ho Chi Minh City.

Can I reserve a parking slot?

You can request for a parking slot upon making a stay reservation.

Is your hotel near the Saigon Exhibition Convention Center? How far is your hotel from SECC?

Capri by Fraser Ho Chi Minh City is next to the SECC – it takes just 3 minutes to walk there from the hotel. 

Are airport transfers available?

Yes, Capri by Fraser Ho Chi Minh City provides an airport transfer service with a fee VND 900,000.

Does the hotel offer on-site parking?

Yes, Capri by Fraser Ho Chi Minh City has a basement parking lot. 

What is your best rate guarantee policy?

We offer the best rates guaranteed when you book through our website.

What time is breakfast?

Breakfast is served from 06:00 to 10:00.

What is the cancellation policy?

For seven (07) nights’ stay and below, cancellations received within 48 hours prior to arrival will incur a fee of 1 night’s apartment rental. For eight (08) to twenty-nine (29) nights’ stay, cancellations received within 7 days before the arrival date will incur a fee of 3 nights’ apartment rental.

Where can I get the best rates?

The best rates are available when you book direct.  

Are there any malls or Western restaurants near the hotel?

There is a big shopping mall, Crescent Mall, about 1.5 km away, with many restaurants. 

Does the menu include halal food?

Unfortunately, halal food is not provided but we offer vegetarian options.

Does the hotel have bicycles for rent?

We have complimentary bicycles for in-house guests to use during their stay.

Are baby cots available?

Yes, complimentary baby cots are available, subject to availability. Please contact our Housekeeping team for assistance.