20th Anniversary > Hear from Our Guests
Hear from Our Guests
You could be a working professional, busy shuttling across cities alone or with a partner. Or perhaps a seasoned traveller who loves exploring new destinations with your entire family. No matter who you are, wherever you are from or whatever your needs may be, Frasers Hospitality aims to offer serviced residences and hotels that are more than just a place to sleep.
From being the second home when you are away from loved ones to the place where you celebrate those birthdays, anniversaries and weddings… we spare no effort in ensuring our guests have memorable experiences with us. Here are just a few of the compliments our properties have received.
Where: Fraser Place Canary Wharf, London
Wowed by: Warm hospitality and kindness
“A big heartfelt ‘THANK YOU’ to every one at Fraser Place. This has been my home for a year and I cannot thank you enough for the warm hospitality and kindness. There hasn’t been a day when I have walked past reception without being greeted. I will always look back at my time here in Fraser with fond memories and I will definitely miss the gorgeous view from my room.”
Who: John Usher (UK)
Where: Fraser Place Setiabudi, Jakarta
Wowed by: Friendly staff, making all the difference
“Living and working away from home, in a foreign land, far from family, can be a daunting experience. But for me, moving to and living in Jakarta has been the most enjoyable experience, much to do with life at Fraser Place Setiabudi, Jakarta.
The first attraction of the property is the stunning garden and pool area. It has a resort feel – such facilities are second to none in downtown Jakarta. Once moving in, one will find the attentive and friendly Fraser Place team making residents feel ‘at home’.
Staff make all the difference – not just efficient service, but a dedication to making one feel welcomed. I will depart with fond memories of life at Fraser Place Setiabudi, Jakarta!”
Who: Daniel and Carrie Ander Griffiths (USA)
Where: Fraser Suites Abuja, Africa
Wowed by: Kid-friendly activities
“Despite staying for 56 nights, there was never a dull moment for the kids, who enjoyed the poolside and the delicious thin-crust pizza the most. Ander and Soren were really pleased with their “buddies” too – the plush toys given by the Front Office team!”
Who: Ann Comrie Smith (UK)
Where: Fraser Place Robertson Walk, Singapore
Wowed by: Staff who cared for her as she was recovering from a surgery
“My husband and I first stayed here in 2000. Since that time we have stayed here off and on during these 17 years. The staff have always been so friendly and helpful! I would like to mention 2 members of staff that have gone out of their way to be helpful to me as I have been recovering from back surgery.
Henry, at the main door, has been so understanding and friendly. As I went out for my morning walks, he was always caring and cheerful. He would make me laugh, something I desperately needed as I struggled with walking those early days.
Nur is someone I would like to commend. She went out of her way to be helpful and friendly each day. In the early days of my recovery Nur brought me flowers. The gesture was wonderful and very much appreciated when I know the flowers would have cost her money. She is a lovely lady and performed her duties on the 6th floor with care and compassion. I am sure this will not be the last time I stay at Fraser Place."
Who: Tasha Johnston (UK)
Where: Hotel du Vin St Andrews, UK
Wowed by: Champagne dinner and incredible room views
“Stayed here recently and attended a Champagne dinner. Could not fault a single thing. Check in was friendly and efficient, our room was perfection with the most incredible view over the water. My husband is a Chef and not easily impressed when we dine out but even he was silent when the food was served. Breakfast in the morning was great and exactly what we needed to set us up for the day. Highly recommend.”
Who: John Musgrove (Australia)
Where: Fraser Suites Sydney, Australia
Wowed by: Staff who responded to his feedback with a personalised gift on his next stay. Mr Musgrove mentioned through an online feedback form that it would be nice to have a bigger mug in the kitchen for his hot chocolate fix at night.
“Thank you very, very much for you gift…AWESOME!! I’m impressed because of the gift itself which was thought about and connected to my feedback and great quality. The Hug Mug is very unique…haven’t seen that before and quality hot chocolate with Max Brenner. I’ll definitely spread that story of great customer service far and wide.
I’m also very impressed that you do actually read all the feedback, note it and respond to it. Believe me, many people claim they have great customer service, but very few actually execute that in a meaningful way. I’ve always found that in my almost 10 years of coming to Fraser Suites that customer service is something you always work hard at and do deliver. My gift today is just another example.”
Who: Lesley Price (UK)
Where: Fraser Suites CBD Beijing
Wowed by: Helpful staff, perfect location
“I have just checked out after staying for 2 months. I have to say the staff are the best ever. Nothing is too much trouble and always willing to help. Housekeeping is efficient and very frequent, the door staff, especially Mason, were so friendly and helpful too.
The location is perfect, 3 metro stations on different lines within walking distance and of course the Mobikes that you will find everywhere and cost next to nothing to use. The gym and swimming pool area are perfect and never too busy, I used them a lot.
I cannot think of a single negative thing to say, which is not like me! I am already looking forward to return later in the year.”