20th Anniversary > Our Story

This is Our Story

Follow us on a journey from our inception to present-day. These highlights are all cherished milestones that's part of our history. Find out how we made our way from operating 2 properties in Singapore to becoming a world-renowned, award-winning hospitality operator in over 80 cities. While you're at it, check out our list of 20 lesser-known fun facts about us!


20 Fun Facts

As part of our 20th birthday, we’ve rounded up a list of fun facts that showcase the qualities that set us apart. Read on to discover how we’re creating unique #frasermoments for our guests.

Fraser Memorable Experiences

BABIES ARE NAMED AFTER US!

As an ode to the fond memories they shared during their three years (2002-2005) at Fraser Place Robertson Walk, Singapore, the Brannigan…

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As an ode to the fond memories they shared during their three years (2002-2005) at Fraser Place Robertson Walk, Singapore, the Brannigan family decided to name their baby boy Fraser.

More than a decade later, Mrs Caroline Brannigan made a request to return to that very apartment with Fraser and younger son Lewis, fulfilling a promise she made to her boys after her husband's passing. What made the homecoming even more special was the reunion between Mrs Brannigan and the same housekeeper who took care of the couple.

We're glad both Fraser and Lewis got to visit Singapore, and we're sure many more memories were made!

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Scent of Frasers Hospitality

A SCENT FOR EVERY BRAND

Ever stayed in a Fraser Suites in the UK and thought it reminds you of the time you checked into Fraser Suites Hanoi? Your nose is…

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Ever stayed in a Fraser Suites in the UK and thought it reminds you of the time you checked into Fraser Suites Hanoi? Your nose is absolutely right – each of our brands carry the same scent no matter where they are in the world!

Look forward to the vibrant notes of orange and apple blossom at our Capri by Fraser hotel residences, calming touches of lavender and green tea at every Fraser Residence and fresh hints of lemon, lime and bergamot at Modena by Fraser!

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1000 Nights at Fraser Suites Sydney

WE HAVE GUESTS WHO STAY FOR 10 YEARS (OR MORE!)

Our properties have seen many people walk through the doors, but some will always be special. Here are just two stories: 1.VIP guest…

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Our properties have seen many people walk through the doors, but some will always be special. Here are just two stories:

1.VIP guest Mr Paul Sokolowski is no stranger to Frasers. He has stayed at numerous properties previously, and has clocked over 1,000 nights and counting at Fraser Suites Sydney over the past 10 years! What’s most amazing is that Mr Sokolowski was the property’s first guest – he simply decided to walk through the doors even before it was officially open to ask for a room.


2.When Mr Prabhakaran Nair retired in 2016, he had to bid goodbye to his home of 13 years at Fraser Place Robertson Walk, Singapore. With the fully serviced residence close to both dining and scenic spots for exercise, it was the perfect choice for Mr Nair. What’s most interesting is that Mr Nair chanced upon the property during one of his usual weekend walks – sounds like a familiar story already!

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Fraser Suites Sydney Indoor Pool

OUR RESIDENCES ARE DESIGNED BY AWARD-WINNING ARCHITECTS

Haven’t had the chance to visit Berlin’s famous Reichstag? At Fraser Suites Sydney, guests can also experience the genius of Sir Norman…

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Haven’t had the chance to visit Berlin’s famous Reichstag? At Fraser Suites Sydney, guests can also experience the genius of Sir Norman Foster, who was the brain behind the striking 42-storey glass high-rise that houses our luxury serviced apartments, including duplex penthouse suites.

That’s not the only talent we’ve partnered with. Boasting an impressive glass façade and stunning high-ceiling lobby, Fraser Suites Chengdu was also the work of internationally renowned architect Steve Leung. Located in the heart of town, the prestigious apartments occupy what was once the site of the Chinese Imperial Palace.

And if you’re headed to catch the 2020 Summer Olympics in Japan, you’ll be glad to know that world-renowned hospitality design firm Hirsch Bedner Associates has been appointed to work on the upcoming Fraser Suites Akasaka, Tokyo. Expect elegant, sophisticated designs with touches of traditional Japanese accents all around.

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Fraser Suites Signature Items

GREEN APPLES ARE OUR THING

Have you ever wondered why you’ve been seeing green apples, be it at the front desk, lounges or even in your room? It’s a signature…

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Have you ever wondered why you’ve been seeing green apples, be it at the front desk, lounges or even in your room?

It’s a signature item at our residences – not only are they chockful of nutrients, but they are easy on the eye, making for a pleasant sight. Make sure to grab one on your way out the next time you spot them!

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Mascots of Frasers Hospitality

HAVE YOU MET OUR FURRY FRIENDS?

Find these little ducks familiar? They’re Luc and Lucia, our plushie companions for the little ones that come through the doors of…

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Find these little ducks familiar? They’re Luc and Lucia, our plushie companions for the little ones that come through the doors of Fraser properties. The siblings are turning 16 and 14 respectively this year – Lucia even shares her birthday with the nation of Singapore!

If you’re staying at any of our Capri by Fraser hotel residences, you might also get to meet Sophie and Lola, the mother-daughter duo that were introduced when our first property opened in Singapore. Don’t forget to ask for the adorable lambs if you’re travelling with young ones in tow!

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Facade of Fraser Suites Hamburg

GIVING HERITAGE BUILDINGS A NEW LEASE OF LIFE

Everyone loves a good story, and some of our properties have the most unconventional ones waiting to be discovered. If you’re looking…

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Everyone loves a good story, and some of our properties have the most unconventional ones waiting to be discovered. If you’re looking for a truly different experience, be sure to stay at these properties that are icons in their own right!

1.If you were wondering what it might be like to be behind bars, you might want to visit Malmaison Oxford for a feel. Housed in a former prison, the original structure has been mostly preserved, while prison cells have been merged and converted into luxurious rooms.


2.If you ever came across Hotel du Vin Edinburgh, chances are you might have never guessed it was previously a poorhouse… and then an asylum… and later on, a science lab!


3.If prisons and asylums are not to your fancy, why not visit Malmaison Glasgow, which is housed a former Episcopal church.


4.The upcoming Fraser Suites Hamburg will see the former tax building welcome its first guests this year. Situated next to Rödingsmarkt station and facing the Alsterfleet Canal, the iconic heritage building will be our 3rd property in Germany.

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Business & Relaxation Facilities

ONE-OF-A-KIND FACILITIES THAT MIGHT SURPRISE YOU

Whether you’re staying with us for work or play, we want to ensure you’re in tip-top condition to do your best. That’s why we developed…

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Whether you’re staying with us for work or play, we want to ensure you’re in tip-top condition to do your best. That’s why we developed the concept of The Retreat at our residences – think massage chairs, calming teas, gentle lighting and soothing sounds… business and relaxation facilities are combined to provide a conducive place to work and recharge as you feel your stress melt away.

As for guests who prefer a little more action, why not practise your swing on our golf simulator? From kids’ playrooms to foosball tables, we strive to ensure that our guests and their families are well taken care of.

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Rooms with a View

OUR ROOM VIEWS ARE PRETTY HARD TO BEAT

If the first thing you do upon reaching your hotel is to peel back the curtains to check your view, you’re not alone! The views from…

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If the first thing you do upon reaching your hotel is to peel back the curtains to check your view, you’re not alone! The views from our properties cover a wide range – we have everything from stunning to quirky. We’ve picked a few of our favourites; remember to check them out on your next stay!

  1. Want to wake up to a view of the Eiffel Tower or lounge on the balcony that overlooks one of the world’s most beautiful avenues? Our luxury apartments at Fraser Suites Le Claridge Champs-Elysées offer that option.

  2. When you can’t stay the night in a castle, perhaps the next best option is living as close as possible. Our bespoke suites at Fraser Suites Edinburgh overlook Edinburgh’s famous castle, allowing you to admire the UNESCO World Heritage medieval fortress in comfort.

  3. If you wanted a waterfront view from Fraser Suites Top Glory, Shanghai, there isn’t a need to ask at all – all apartments in this property actually face the Bund!

  4. Ever watched the historic British film, Chariots of Fire? Hotel du Vin St Andrews is fortunate to overlook the famous West Sand Beach that was featured in the film!

  5. Enjoy a view of the Namdaemun Gate from the Panorama Lounge at Fraser Place Namdaemun. The historical structure is Korea’s No. 1 national treasure and sits in the heart of Seoul city.
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Personalised Hotel Service

OUR PERSONALISED SERVICE GOES BEYOND IN-HOUSE GUESTS

Resident or not, our staff are always ready to go the extra mile with their intuitive service. Mr Brooks was a regular diner at Hotel…

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Resident or not, our staff are always ready to go the extra mile with their intuitive service. Mr Brooks was a regular diner at Hotel du Vin York who would make a trip from his house across the street to have lunch at the hotel. When he was taken ill and had to give his weekly Sunday lunch a miss, the team made a special delivery of his favourite meal to his home instead.

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Fraser Love The Earth

WE LOVE THE EARTH ­­­– AND ENCOURAGE GUESTS TO DO THE SAME TOO!

Being green is important to us, and we make sure to spread the message wherever we are! For instance, our Modena by Fraser properties…

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Being green is important to us, and we make sure to spread the message wherever we are! For instance, our Modena by Fraser properties are huge advocates of local produce, while energy-saving fixtures are used throughout the buildings. Guests are also encouraged to minimise their paper and linen usage, and to refill their own bottles instead of asking for bottled water.

Each year, Earth Hour is an exciting event for both our staff and guests all over the world. Every single one of our properties participates in this global movement. From candlelit parties to themed craft activities held in honour of the occasion – just because the lights are out doesn’t mean the fun needs to stop!

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Lobby of Modena by Fraser Bangkok

EXPERIENCE ART WHEREVER YOU ARE

Art and design is an important part of each Fraser property. From international works to locally inspired art, we love them all. How…

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Art and design is an important part of each Fraser property. From international works to locally inspired art, we love them all. How many of these interesting works have you spotted?

  1. When you think of Thailand, what comes to mind? For many, the tuk-tuk remains a popular icon. At Modena by Fraser Bangkok, the tuk-tuk is celebrated in various pieces of artwork, including a large handsewn and embroidered tuk-tuk textile work in the lobby! Don’t forget to check out other artworks featuring Thai graffiti and local fabric patchwork.

  2. If you’re waiting around at Capri by Fraser, Changi City / Singapore, why not take some time to admire the little clay figures scaling the wall to the second floor. Designed by Belgian artist Daisy Boman, each of the “Bo-men” are individually crafted (yes, all 198 of them!) and display an array of characters as they climb and jump towards their goal. You also won’t miss the impressive Old Pine Eternity Tree by Korean artist Lee Gil Rae in the lift lobby. Inspired by Oriental paintings, the strength and vitality of life are expressed through copper and stainless steel pipes.

  3. Noticed the quirky wallpaper at our Capri by Fraser property in Brisbane? A nod to the property’s past, the wallpaper is a collection of stacked book ends inspired by a bookstore that used to occupy the premises.
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fun facts

WE TREAT PETS LIKE FAMILY TOO

At Frasers, our service doesn’t stop at people – we extend it to our guests’ beloved animals as well. Front Office staff Nina from…

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At Frasers, our service doesn’t stop at people – we extend it to our guests’ beloved animals as well.

Front Office staff Nina from Fraser Residence Shanghai went the extra mile to ensure a pet rabbit’s meals were well taken care of while its owners went on vacation. A special year-long arrangement for another guest’s dog to be looked after during her lunch hour every day was also made, where Nina would personally take the little pug for walks – a true example of service excellence!

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fun facts

WE’RE ALL ABOUT MAKING TRAVEL INTELLIGENT

We know that time is precious. That’s why we’ve implemented a variety of e-efficiencies so you can better spend those precious minutes.…

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We know that time is precious. That’s why we’ve implemented a variety of e-efficiencies so you can better spend those precious minutes. Whether it’s digital check-ins, an interactive e-concierge or mobile payment options such as Alipay and WeChat pay, our properties are constantly harnessing technology to better serve you! In fact, did you know that we were the first serviced residences in Singapore to install desktop PCs in every apartment when Frasers Hospitality began in 1998?

Keep a lookout for even more technological initiatives at our Capri by Fraser properties in the near future – we aim to change the way you experience travel with the seamless integration of technology into every possible touchpoint!

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fun facts

NO REQUEST IS IMPOSSIBLE

After going to 16 different hotels in London, one particular group finally got lucky with their quirky request at Malmaison London.…

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After going to 16 different hotels in London, one particular group finally got lucky with their quirky request at Malmaison London. The staff surprised the guests by fulfilling their request for a life-sized cut-out of Miranda Kerr in the room and even offered to mail it to them back home if they wanted to keep it!

Among the thousand different requests our properties receive each day, there will always be a few challenging ones. But each guest’s experience is important, and we don’t just endeavour to meet but exceed expectations!

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fun facts

OUR EDIBLE GARDENS ARE OPEN FOR A VISIT

Green fingers, anyone? Modena by Fraser Bangkok, Fraser Place Melbourne, Hotel du Vin Exeter and Capri by Fraser, Brisbane are just…

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Green fingers, anyone? Modena by Fraser BangkokFraser Place Melbourne, Hotel du Vin Exeter and Capri by Fraser, Brisbane are just some properties boasting a herb garden. The herbs grown are then used by chefs (and even residents!) for their dishes.

If you have some "thyme", why not pay them a visit and see how many different herbs you can spot?

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fun facts

WE TAKE YOUR SLEEP VERY SERIOUSLY

As part of our brand refresh of Modena by Fraser last year, our properties now place special emphasis on ensuring you’re well rested.…

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As part of our brand refresh of Modena by Fraser last year, our properties now place special emphasis on ensuring you’re well rested. We’ve added touches like a pillow menu and curated sleep packs to help you feel rejuvenated and ready for yet another day.

Winding down? Have some chamomile tea. Forgot to pack your eye masks along? We’ve got them. Now all you have to do is lie down and relax. 

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fun facts

YOU DON’T HAVE TO ONLY DRIVE LUXURY ­– YOU CAN LIVE IT!

What does Mercedes-Benz and serviced apartments have in common? Well, not much... until 2015! In an exclusive collaboration, Mercedes-Benz…

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What does Mercedes-Benz and serviced apartments have in common? Well, not much... until 2015!

In an exclusive collaboration, Mercedes-Benz Living @ Fraser is a luxurious marriage between the car maker’s cutting-edge design and Frasers Hospitality’s trademark service excellence. Be delighted with custom-designed chandeliers made of Swarovski crystals that are also used in the headlights of the Mercedes-Benz S-Class coupe, and also furniture featuring the signature S-Class grey-silver leather.

First introduced in London and then Singapore in 2016, the 15 residences at Fraser Suites Kensington  and Capri by Fraser, Changi City come with exquisite, quality furnishings and functionality for a truly unique and memorable stay

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fun facts

WHEN YOU’VE LAUNDRY TO DO BUT YOU JUST WANT TO PLAY

A laundry room featuring the latest game console? Why not! As part of our aim of breaking away from being your usual business hotel,…

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A laundry room featuring the latest game console? Why not! As part of our aim of breaking away from being your usual business hotel, the Spin & Play rooms at our Capri by Fraser hotel residences feature several different themes.

Kick up a sweat with the punching bag or try your hand at the car simulator – and play to your heart’s content as you wait for your laundry to be done. Talk about efficiency. 

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fun facts

YOUR LOYALTY MEANS A LOT TO US

It puts a smile on our face when our guests keep coming back, and we also want them to feel special every time they choose us. What…

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It puts a smile on our face when our guests keep coming back, and we also want them to feel special every time they choose us. What better way to show that we care than to keep up with their evolving needs? That’s why we’ve enhanced our Fraser World loyalty programme to offer our members the option of instantly redeeming their points for complimentary stays or lifestyle rewards like e-shopping vouchers!

It’s just our way of saying ‘thank you’ for letting us serve you once again!

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