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Fraser Cares
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#FRASERCARES

At Frasers Hospitality, your health, safety and well-being are our top priorities. As the world continues to navigate the ever-fluid COVID-19 situation, we have implemented #FraserCares — a programme built around the pillars of cleanliness, flexibility and sustainability — so that you may stay with full confidence and peace of mind at any of our properties.

Our painstaking attention to hygiene has earned us global certification by the world’s leading inspection, verification and testing authority, in addition to local certification in each country. We actively work with health agencies to ensure that we are up-to-date with relevant travel guidelines, while constantly enhancing our already strict sanitation protocols to ensure that you and your loved ones are safe at all times.. 

We understand too, the anxiety of guests faced with uncertainty due to unforeseen changes in their travel plans. That’s why we offer you extra flexibility when you make your reservation, with some of the most generous cancellation policies.

And as travel makes a much-awaited comeback, we are mindful of its impact on the environment. Frasers Hospitality is committed to doing its part, with clear strategies to achieve carbon neutrality through energy and waste reduction, green certification, smart technology and more efficient work practices.

With #FraserCares, you have our assurance that we will do our utmost to deliver a safe and smooth travel experience when you stay with us. 

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FRASER CLEAN

Frasers Hospitality does not compromise on safety and you will experience first hand the stringent hygiene and sanitation protocols in place from the moment you arrive.  Our properties use a patented, chemical-free and child-friendly cleaning system to eliminate germs on all surfaces, particularly in high-touch areas, while harnessing technology to allow for contactless check-in and other services.Our safety measures include:

  • Rooms are thoroughly cleaned and disinfected before check-in and after check-out
  • Increased frequency of cleaning, especially in high-touch and high traffic areas
  • Hand sanitising stations in all public areas
  • Social distancing in place where applicable
  • Mask policies are enforced according to local guidelines
  • Self-service kiosks for contactless check-in at various properties
  • Other contactless services available via smartphone or in-room TV at certain properties

FRASER FLEXIBILITY

We can understand how these uncertain times make it difficult to plan a trip. That’s why we pledge that any reservations made directly through our Frasers Hospitality website are as flexible as possible, so you can make your booking in confidence.

The cancellation policies of each property differ, but with the exception of special promotions, you may make cancellations up to 24 hours prior to arrival.

For corporate and long-term stays (more than 14 days), please contact the property or sales manager directly. For non-direct bookings, please get in touch with the third party channel to make any amendments. Whatever happens, we are available to assist you in any way, so that you may travel with full peace of mind.

FRASER EARTH

At Frasers Hospitality, we are committed to protecting the environment and fighting climate change, with policies to reduce wastage and conserve energy while encouraging our guests to do the same. Among the strategies we have implemented are the use of eco-friendly cleaning systems, eliminating single-use plastics and sourcing green alternatives using recycled materials. We have invested heavily in renewable energy and to achieve green certification, as part of our long-term plan to achieve carbon neutrality. We work with partners who share similar goals, and inspire our employees to lead the way to a sustainable future.

FREQUENTLY ASKED QUESTIONS

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Can I cancel or amend my reservation that was booked directly via your website?

Given the dynamic nature of the situation and changing travel restrictions in many countries, we are constantly reviewing our policies to keep pace with updates, and we will continue to work with you to find the best solutions for your accommodation needs during your travels.

All our properties will endeavour to ensure #FraserFlexibility in your reservations. However, policies may vary from time to time as they are subjected to changes in local government regulations. For all enquiries, please contact the property in question directly or visit their website for more information. 

Has Frasers Hospitality been awarded with any hygiene accreditation?

At Frasers Hospitality, we have painstakingly and methodically implemented requirements above and beyond what is mandated by the WHO and relevant authorities. Going the extra mile for hygiene has earned us global certification by the world's leading inspection, verification, testing, and certification company, in addition to local certification in each country. We go far beyond recommendations and guidelines to provide you with absolute peace of mind. #FraserCares

What are the sanitation routines and policy in place now due to COVID-19?

We are actively monitoring the Centers for Disease Control and Prevention and World Health Organisation for the latest policies. All our properties have heightened their preventive measures and our staff is well-informed to assist guests to ease any anxieties. This includes, but is not limited to: 

• Intensified cleaning and sanitizing of public spaces and facilities

• Clear and instructional guides/posters placed throughout to facilitate safe distancing requirements

• Contactless payment options made available

• Availability of masks, sanitizers, and thermometers upon request

• Daily security and temperature checks of staff and guests

• Alternative arrangements for food and beverage

• 24/7 management support team to implement any additional and immediate measures recommended by health authorities

With newly minted measures in place, how different will my stay experience be?

Our properties are keeping pace with the changes in local advisories and extending flexibility where needed. We remain committed to maintaining the highest standards of hygiene, cleanliness, and service for your well-being and safety. Our staff dedicates to ensuring that your stay continues to be memorable and comfortable at all times.