Frequently Asked Questions

How do I make a reservation and enquiry?

Enquiries and reservations can be made with our reservations team at: or tel +49 30 2007 70 1888. 

What is the cancellation policy?

The cancellation policy depends on the rate plan booked. Some require more notice than others, while some may require full pre-payment at the time of booking and are non-refundable in case of cancellation.

Are the facilities complimentary?

Yes, unless indicated, we offer complimentary access to most facilities available at Capri by Fraser Berlin. 

The meeting rooms are chargeable with room-only hire or at day-delegate rates which also include food & beverage throughout the event.

What is your best rate guarantee policy?

We offer the best rates guaranteed; however, if guests do find a lower price elsewhere within 24 hours of booking, we will match the lower rate. 

Does the hotel offer on-site parking?

Yes, an underground and secured car park is available. A daily charge of €30 applies.  

Where can I get the best rates?

The best rates can be found on our website.If you require further assistance, please feel free to contact us at or tel +49 30 2007 70 1888. 

What time is check-in and check-out?

Check-in is at 14:00 and check-out is 11:00.  

Is the menu customisable to my dietary needs?

Yes, do give us minimum 24-hour notice so that we can notify our F&B team. 

Is room service available?

Unfortunately, room service is not available, but we partner with online delivery partners as well as local restaurants. 

What are some of the best attractions near Capri by Fraser Berlin?

Some of the attractions we recommend you to visit include the Berlin Cathedral, Alexanderplatz,  Brandenburger Gate,

Alte Nationalgalerie and Humboldt Forum. There’s also the famous  Checkpoint Charlie, Spree Canal and shopping on

 Friedrichstraße including Galeries Lafayette.

Are pets allowed?

Yes, we are a pet-friendly hotel and pet amenities are available on arrival with pet bedding, eating and drinking bowls, and treats.  

Is catering available?

Yes, catering is available for coffee breaks, breakfast, lunch and dinner.

Are the meeting rooms interconnecting?

Yes, Pow Wow 1 and 2 can connect with each other to become a larger meeting room with a total of 67 sqm in floor area.  

Is the gym accessible 24/7?

Yes, the fitness suite is accessible 24/7with a key card.

How do I get to the hotel from Berlin’s main train station or Berlin airport?

The main train station is about 3.5 km away, and the easiest way is to take a taxi as the subway and trains do not have direct access. Alternatively, take line (U5) to Alexanderplatz and for a comfortable 15-minute walk to the hotel. 

Airport (BER): It is easiest by taxi (26 km) 

Airport: Regional Train (S9) directly to Berlin Alexanderplatz Train Station. From the station, it is either a short taxi ride or a comfortable 15-minute walk to the hotel.  

What time is breakfast?

Breakfast is served from 07:00 – 10:00 (Mon-Fri), and 07:00 – 11:00 (Sat-Sun). 

Are there any Fraser World member rates?

Exclusive Fraser World rates are available at Capri by Fraser Berlin. Members can benefit by collecting points through either booking the Fraser World rate plans or other public rate plans directly from our brand website or with our reservations team.  

What are the facilities offered?

Facilities at Capri by Fraser Berlin include a 24/7 fully-equipped gym, a “HotSpot” business centre, meeting rooms, a cocktail bar, bike rental and “Spin & Play” laundry room.  

Are baby cots available?

Yes, complimentary baby cots are available, subject to availability.