Frequently Asked Questions

What facilities are available?

At Capri by Fraser Berlin, we offer:

  • Fitness studio, HotSpot business centre, Meeting and conference rooms, Cocktail bar, Bicycle rental, "Spin & Play" guest laundry

Do the apartments offer a workspace for business travelers?

Yes, every apartment includes a spacious workspace and complimentary high-speed Wi-Fi, allowing guests to work comfortably during their stay. The HotSpot co-working area and Pow Wow meeting rooms are also available for those who require additional workspace or professional meeting facilities.

Are baby cots available?

Yes, complimentary baby cots are available subject to availability.

What are the cancellation policies?

Cancellation policies depend on the rate booked. Some rates require longer notice periods than others. Certain rates require full prepayment at the time of booking and are non-refundable in the event of cancellation.

For more information, please contact us at reservations.berlin@capribyfraser.com or +49 30 2007 70 1888.

What is your Best Price Guarantee?

We offer a Best Price Guarantee on our website. If you find a lower rate elsewhere within 24 hours of making your booking, we will match that price.

What are the breakfast hours?

  • Monday to Friday: 6:30 AM – 10:00 AM
  • Weekends & Public Holidays: 7:00 AM – 10:30 AM

What are the check-in and check-out times?

  • Check-in: from 2:00 PM
  • Check-out: until 11:00 AM

Early check-in and late check-out may be arranged directly with the hotel team upon arrival, subject to availability and additional charges.

Is room service or a restaurant available?

We offer snacks at our bar. While room service is not available, we work with local restaurants and online food delivery services.

Where can I find the best deals?

The best offers are available on our website.

If you need further assistance, please contact us at reservations.berlin@capribyfraser.com or call +49 30 2007 70 1888.

Can the meeting rooms be connected?

Yes, Pow Wow 1 and Pow Wow 2 can be combined to create a larger meeting space with a total area of 67 m².

Are pets allowed?

Yes, Capri by Fraser Berlin is a pet-friendly hotel. Upon arrival, your furry friend will receive a pet bed, food and water bowls, and treats. Pet fee: €25.00 per pet, per day

Which attractions near Capri by Fraser Berlin do you recommend?

Some nearby attractions we recommend include:

  • Berlin Cathedral (Berliner Dom), Alexanderplatz, Brandenburg Gate, Alte Nationalgalerie (Old National Gallery), Humboldt Forum, Checkpoint Charlie, The Spree Canal, Shopping opportunities along Friedrichstraße

How can I make a reservation or submit an inquiry?

Reservations and inquiries can be made through our Reservations Team by email at reservations.berlin@capribyfraser.com or by phone at +49 30 2007 70 1888.

What sustainable transportation options do you recommend?

A variety of eco-friendly transportation options are available around the hotel:

  • Public transport, including the U-Bahn, S-Bahn, buses, and trams. Bicycle rentals for exploring the city. Numerous e-scooters are available nearby. Walking, thanks to the hotel's central location, which provides easy access to many attractions and key destinations on foot.

Are accessible rooms available?

Yes, Capri by Fraser Berlin offers 4 accessible rooms in the Studio Premier and Studio Premier Twin categories. These can be requested during the booking process, as there is no separate accessible room category available online. The hotel is certified by “Reisen für Alle” (Travel for All).

Is the fitness studio accessible 24/7?

Yes, our fully equipped fitness studio is accessible 24 hours a day with your room key card.

Does the hotel offer on-site parking?

Yes, we provide a secure underground parking garage and protected parking area.

  • Daily parking fee: €30.00
  • Parking spaces cannot be reserved in advance.

Are there special offers for Fraser World members?

Yes, Fraser World rates are available at Capri by Fraser Berlin. Members can earn points and benefit from Fraser World rates or other public rates by booking directly through our brand website or via our Reservations Team.

Is the use of facilities free of charge?

Yes, unless otherwise stated, guests enjoy complimentary access to most facilities at Capri by Fraser Berlin.

Meeting rooms can be rented either as room-only hire or as part of day delegate packages that include food and beverages during the event.

What is being done to protect the environment?

  • Three beehives on the hotel's green roof produce Capri honey, which is served at breakfast.
  • Green Key certification: https://greenkeywelt.de/listing/capri-by-fraser-berlin/
  • BREEAM building certification.
  • We avoid plastic and individually packaged food wherever possible.
  • Recycling waste system for guests on the 1st floor in the "Spin & Play" laundry room.
  • Preference is given to regional products and local suppliers.
  • Recyclable bathroom amenities.
  • External laundry provider is ISO 9001:2015 certified.

Can the menu be adapted to my dietary requirements?

Yes. Please inform us at least 24 hours in advance so that we can notify our food and beverage team.

How do I get to the hotel from Berlin Central Station or Berlin Airport?

From Berlin Central Station (Hauptbahnhof)

  • The station is approximately 4.5 km from the hotel.

Public transport options:

  • S5 to Alexanderplatz → U5 to Museumsinsel → or Tram M5 to Spandauer Straße.
  • From these stops, the hotel is approximately a 10–15 minute walk.
  • Bus 248 to Fischerinsel. The stop is located directly in front of the hotel.

From Berlin Brandenburg Airport (BER)

  • Taxi: approximately 26 km.
  • S9 to Alexanderplatz, followed by a 12-minute walk.
  • RE20 to Potsdamer Platz, then Bus 200 to Fischerinsel.

Are apartments with balconies available?

A limited number of rooms feature balconies. There are 12 balcony rooms in total, which can be added as an optional extra, subject to availability.

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