Frequently Asked Questions

How do I make a reservation and enquiry?

Enquiries and reservations can be made with our reservations team at: reservations.berlin@capribyfraser.com or tel +49 30 2007 70 1888. 

What is the cancellation policy?

The cancellation policy depends on the rate plan booked. Some require more notice than others, while some may require full pre-payment at the time of booking and are non-refundable in case of cancellation.

Are the facilities complimentary?

Yes, unless indicated, we offer complimentary access to most facilities available at Capri by Fraser Berlin. 

The meeting rooms are chargeable with room-only hire or at day-delegate rates which also include food & beverage throughout the event.

What is your best rate guarantee policy?

We offer the best rates guaranteed; however, if guests do find a lower price elsewhere within 24 hours of booking, we will match the lower rate. 

What should I look for when booking a long stay hotel in Berlin?

When booking a long stay hotel in Berlin, it helps to look for features that make extended stays more comfortable, including kitchen facilities, living space, laundry access and a convenient location. Capri by Fraser Berlin offers serviced studio and one-bedroom apartments designed for guests staying in the city for longer periods.

What apartment types are available at Capri by Fraser Berlin?

The accommodation at Capri by Fraser Berlin includes studio and one-bedroom serviced apartments, giving guests flexible options for business travel, extended stays and city stays in Berlin.

Where can I get the best rates?

The best rates can be found on our website.If you require further assistance, please feel free to contact us at reservations.berlin@capribyfraser.com or tel +49 30 2007 70 1888. 

Does Capri by Fraser Berlin offer airport transfer?

Airport transfer is available on request for guests staying at Capri by Fraser Berlin. 

Is the menu customisable to my dietary needs?

Yes, do give us minimum 24-hour notice so that we can notify our F&B team. 

Is room service available?

Unfortunately, room service is not available, but we partner with online delivery partners as well as local restaurants. 

What are some of the best attractions near Capri by Fraser Berlin?

Capri by Fraser Berlin is close to popular attractions including Berlin Cathedral, Alexanderplatz, Brandenburg Gate, Alte Nationalgalerie, Humboldt Forum, Checkpoint Charlie, the Spree Canal and shopping along Friedrichstraße.

Do the apartments at Capri by Fraser Berlin have separate living and sleeping areas?

Capri by Fraser Berlin offers studio and one-bedroom apartments with open-plan layouts, with integrated or separate living and bedroom areas depending on the apartment type. 

Are pets allowed?

Yes, we are a pet-friendly hotel and pet amenities are available on arrival with pet bedding, eating and drinking bowls, and treats.  

Do the apartments include workspace for business travellers?

Yes, each apartment includes a spacious work desk and complimentary Wi-Fi, making the accommodation suitable for business travellers staying in Berlin city centre.

Is catering available?

Yes, catering is available for coffee breaks, breakfast, lunch and dinner.

Are the meeting rooms interconnecting?

Yes, Pow Wow 1 and 2 can connect with each other to become a larger meeting room with a total of 67 sqm in floor area.  

Is the gym accessible 24/7?

Yes, the fitness suite is accessible 24/7with a key card.

How do I get to the hotel from Berlin’s main train station or Berlin airport?

Berlin Main Station is around 3.5 km from the hotel. The easiest option is by taxi. Alternatively, take the U5 to Alexanderplatz and walk to the hotel in around 15 minutes. From Berlin Brandenburg Airport (BER), guests can travel by taxi or take the S9 regional train directly to Alexanderplatz, followed by a short taxi ride or walk.

Do the apartments at Capri by Fraser Berlin have city views?

Many apartments at Capri by Fraser Berlin feature floor-to-ceiling windows and city views, giving guests a bright and comfortable base in Mitte.

What time is breakfast?

Breakfast is served from 07:00 – 10:00 (Mon-Fri), and 07:00 – 11:00 (Sat-Sun). 

Are there any Fraser World member rates?

Exclusive Fraser World rates are available at Capri by Fraser Berlin. Members can benefit by collecting points through either booking the Fraser World rate plans or other public rate plans directly from our brand website or with our reservations team.  

What are the facilities offered?

Facilities at Capri by Fraser Berlin include a 24/7 fully-equipped gym, a “HotSpot” business centre, meeting rooms, a cocktail bar, bike rental and “Spin & Play” laundry room.  

Are baby cots available?

Yes, complimentary baby cots are available, subject to availability.