FREQUENTLY ASKED QUESTIONS

What facilities and amenities are offered at the hotel?

At Capri by Fraser Berlin, we offer a wide range of modern lifestyle facilities to make your stay comfortable and productive:•

  • 24/7 Fitness Center: Stay active with our fully equipped gym.
  • "HotSpot" Business Center: Your go-to space for co-working and business needs.
  • "Pow Wow" Meeting Rooms: Professional conference spaces for your events.
  • Cocktail Bar: Unwind with curated drinks and tasty snacks.
  • Bicycle Rental: Explore Berlin like a local on two wheels.
  • "Spin & Play" Laundromat: Our unique self-service laundry lounge where you can play games while waiting for your wash.

Do the apartments have a workspace for business travelers?

Yes, every apartment features a spacious dedicated workspace and complimentary high-speed Wi-Fi to ensure you can work comfortably during your stay.For additional space or professional meeting needs, we also offer access to:• The HotSpot Co-Working Space• Our modern Pow Wow Meeting Rooms.

What is your cancellation policy?

Our cancellation policy depends on the specific rate or offer you have booked.• Flexible Rates: Some bookings allow free cancellation but require advance notice.• Non-Refundable Rates: Certain promotional rates require full prepayment at the time of booking and cannot be refunded or modified in the event of a cancellation.To review the exact terms of your booking or for further assistance, please contact us:📧 Email: reservations.berlin@capribyfraser.com📞 Phone: +49 30 2007 70 1888.

Are baby cots available at the hotel?

Yes, complimentary baby cots are available for our youngest guests.Please note that they are subject to availability, so we highly recommend requesting one prior to your arrival.

Where can I find the best deals and offers?

You will always find the best rates and exclusive offers directly on our official website.If you need any assistance or have specific requirements, please feel free to reach out to our reservations team:📧 Email: reservations.berlin@capribyfraser.com📞 Phone: +49 30 2007 70 1888.

What are the breakfast hours?

Our delicious breakfast buffet is served daily during the following times:• Monday to Friday: 06:30 – 10:00• Weekends & Public Holidays: 07:00 – 10:30

What sustainable transport alternatives do you recommend?

There are several eco-friendly ways to get around Berlin right from our doorstep:

  • Public Transport: Berlin has an excellent network. You can easily use the U-Bahn (subway), S-Bahn (city rapid transit), buses, and trams to reach any part of the city quickly.
  • Bicycle Rentals: Explore the city on two wheels by renting one of our hotel bicycles.
  • E-Scooters & Ride-Sharing: Numerous e-scooter and e-bike sharing services are readily available in the immediate area around the hotel.
  • By Foot: Thanks to our prime, central location, many of Berlin's top attractions and key destinations are comfortably within walking distance.

What are the check-in and check-out times?

• Check-In: From 14:00 (2:00 PM)• Check-Out: Until 11:00 (11:00 AM)Early check-in or late check-out can be requested directly with our front desk team upon arrival or departure (subject to availability and an additional fee).

Is there room service or an on-site restaurant?

While we do not offer traditional room service, we have great dining and snack options for you:• On-Site Bar: Enjoy a selection of tasty snacks and drinks directly at our hotel bar.• Local Partnerships & Delivery: Since our apartments feature fully equipped kitchenettes, we actively collaborate with local restaurants and online delivery services to make ordering food straight to your room seamless.

What is your Best Price Guarantee?

We guarantee the best available rate when you book directly on our website.If you happen to find a lower publicly available rate elsewhere within 24 hours of making your booking, we will happily match that lower price.

Are the meeting rooms interconnecting?

Yes, absolutely! Our Pow Wow 1 and Pow Wow 2 meeting rooms can be seamlessly combined to create a larger, highly versatile event space with a total area of 67 m².

Are pets allowed at the hotel?

Yes! Capri by Fraser Berlin is a pet-friendly hotel. To make your furry friend feel right at home, we provide cozy pet beds, food and water bowls, and treats upon arrival. • Fee: €25.00 per pet, per day..

How do I get to the hotel from Berlin Brandenburg Airport (BER)?

The airport is approximately 26 km away. You have several convenient travel options:

  • By Taxi: A direct taxi ride from the airport takes you straight to the hotel (approx. 26 km).•
  • By Train (Direct S-Bahn): Take the S9 directly to Alexanderplatz. From there, the hotel is just a 12-minute walk.
  • By Regional Train & Bus: Take the RE20 to Potsdamer Platz, then transfer to Bus 200 and exit at the Fischerinsel stop, located right near the hotel.

Are wheelchair-accessible / barrier-free rooms available?

Yes, Capri by Fraser Berlin offers 4 barrier-free rooms in the Studio Premier and Studio Premier Twin categories.As there is no separate accessible room category available for direct online booking, please request this in the comments section during your booking process.Good to know: Our hotel is officially certified by "Reisen für Alle" (Tourism for All).

Which nearby attractions do you recommend visiting?

Our hotel is ideally located in the historic heart of Berlin. We highly recommend exploring these iconic sights nearby:
  • Berliner Dom (Berlin Cathedral): A stunning historic cathedral nearby.
  • Humboldt Forum & Alte Nationalgalerie: Perfect for world-class culture and art lovers.
  • Alexanderplatz: Berlin's famous central square with the iconic TV Tower.
  • Brandenburg Gate: The legendary landmark of German unity.
  • Checkpoint Charlie: The historic Cold War crossing point.
  • Friedrichstraße: Excellent shopping and boutique experiences just a short trip away.
  • Spree Canal: Ideal for a scenic, relaxing walk right by the hotel.

How can I make a reservation or an inquiry?

Inquiries and reservations can be made with our reservations team by email at reservations.berlin@capribyfraser.com or by phone at: +49 30 2007 70 1888.

Is the fitness center accessible 24/7?

Yes, our fully equipped fitness center is accessible 24 hours a day, 7 days a week using your room key card.

Does the hotel offer on-site parking?

Yes, we provide secure underground parking and a protected parking lot.• Daily Fee: €30.00 per day•
Reservations: Please note that parking spaces cannot be reserved in advance and are subject to availability upon arrival.

Are there special offers and rates for Fraser World members?

Yes, exclusive Fraser World member rates are fully available at Capri by Fraser Berlin.As a member, you can maximize your benefits by:• Earning points on every eligible stay.• Booking exclusive member-only rates and public offers directly through our official brand website or via our reservation team.

Is the use of the hotel facilities free of charge?

Yes, unless stated otherwise, you enjoy complimentary access to most of the lifestyle facilities at Capri by Fraser Berlin (such as our 24/7 fitness center).• Meeting & Event Spaces: Our professional meeting rooms can be booked either as a room-only rental or via comprehensive daily delegate rates, which include catering and beverages throughout your event.

What initiatives does the hotel take to support environmental protection and sustainability?

We are committed to protecting the environment through several concrete actions:

  • Rooftop Beehives: Three beehives on our greened hotel roof provide fresh, local Capri honey for our breakfast buffet.
  • Sustainability Certifications: We hold the prestigious GreenKey Certification and our property is BREEAM building certified.
  • Waste & Plastic Reduction: We avoid plastic and packaged foods whenever possible, use recyclable hygiene products, and offer a dedicated recycling system for guests on the 1st floor in the "Spin & Play" laundromat.
  • Local Sourcing: We actively prefer and partner with regional products and manufacturers.• Certified Partners: Our external laundry supplier is officially ISO 9001:2015 certified to ensure quality and environmental compliance.

Can the dining options be tailored to my dietary requirements?

Yes, absolutely! We are happy to accommodate your dietary needs.Please let us know at least 24 hours in advance so we can inform our catering and kitchen team to prepare everything for you.

How do I get to the hotel from Berlin Central Station (Hauptbahnhof) or Berlin Airport (BER)?

From Berlin Central Station (Hauptbahnhof) (Approx. 4.5 km away):• 🚇 By Train / Tram: Take the S5 to Alexanderplatz, the U5 to Museumsinsel, or Tram M5 to Spandauer Straße. From any of these stops, the hotel is a pleasant 10 to 15-minute walk.• 🚌 By Bus (Direct): Take Bus 248 directly to the Fischerinsel stop, which is located right in front of the hotel.From Berlin Brandenburg Airport (BER):• 🚆 By Public Transport: Take the regional train (RE8 or RB23) or the S-Bahn (S9) directly to Alexanderplatz, then transfer to the U5 to Museumsinsel or take a short taxi/walk to the hotel.

Are there apartments with a balcony?

Yes, we have a limited number of rooms with balconies.In total, we offer 12 balcony rooms, which can be added as an optional extra during booking, subject to availability.

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