#Frasercares - covid - 19

FREQUENTLY ASKED QUESTIONS

Is the property pet-friendly?

Yes, you may bring up to two pets with you during your stay.
However, please note that pets are not permitted in our Studio apartments.

What are the operating hours for Guest Services?

The reception desk is available 24/7. 

What is your cancellation policy?

Our cancellation policy is determined by the terms of the offer selected. 

Should you require more information, please feel free to contact us at reservations.singapore@frasershospitality.com or +65 62 700 800

What type of beds are provided?

Studio and one-bedroom apartments feature one king bed, while two-bedroom apartments offer a selection of king, queen and single beds.

Hollywood Twin beds are available for selected Studio and one-bedroom apartments. 

Should you require more information, please feel free to contact us at reservations.singapore@frasershospitality.com or +65 62 700 800

Is internet access provided?

Yes, guests can enjoy complimentary high-speed Wi-Fi access in the rooms and around the property. 

What time is check-in and check-out?

Our check-in time is 14:00. Check-out is at 12:00.

Are newspapers provided?

The Straits Times, Business Times, Lianhe Zaobao, International Herald Tribune, Asian Wall Street Journal, Asahi Shimbun and Nikkei Shimbun are available for in-room subscription, with applicable charges

How do I get to Fraser Residence Orchard, Singapore?

The property is easily accessible from Changi International Airport via car, taxi, train or bus.

What are the available dining options?

Breakfast is available at The Dining Room, located at level 2 of the property. The fully-equipped kitchen/kitchenette also provides you with the convenience of cooking in your own apartment. 

Are laundry services provided?

Yes, laundry services are available, subject to additional charges. There is also a washer and a dryer in the room for your convenience

Where are the closest bank, ATM and exchange office?

The closest bank, ATM and exchange office are all located within ION Orchard, less than 5-minutes' walk away. Please feel free to approach Guest Services for directions or more details. 

How much does breakfast cost?

Breakfast is $15 per pax, before GST. Most packages are inclusive of breakfast so it is of no extra charge. Please check your package terms or feel free to contact us at reservations.singapore@frasershospitality.com or +65 62 700 800. 

Is there an airport shuttle service?

Unfortunately, an airport shuttle service is not available. However, a limousine service or taxi can be arranged upon request. Please feel free to approach Guest Services for more details. 

What is the cost of the limousine service?

For pricing details or to make arrangements, please feel free to contact us at reservations.singapore@frasershospitality.com or +65 62 700 800

What kind of services and facilities do you offer?

We offer 24/7 security and concierge services as well as recreational facilities such as outdoor swimming pools, gym, sauna and children’s playground.

For a full list of services and facilities, please visit https://orchard.frasershospitality.com/en/facilities.html

Is it possible to store my luggage before check-in?

Yes, you may store your luggage at the property. Please feel free to approach our Concierge for more details

Is the restaurant menu customisable to my dietary needs?

Yes, please inform Guest Services of your dietary requirements. 

Are there fitness facilities?

Yes, a 24/7 fully-equipped gym is provided for our guests. We also have an outdoor swimming pool and a children’s wading pool. 

Is parking available at the property?

Yes, we have an onsite car park and parking is complimentary for one vehicle per room

Are baby cots and extra beds available?

Yes, complimentary baby cots are available upon request and subject to availability. 

Please feel free to contact Guest Services for more details

What time is breakfast served?

Breakfast is served from 06:30 to 10:00.

Is the property disabled-friendly?

Yes, our facilities have wheelchair access for disabled guests