#Frasercares - covid - 19

FREQUENTLY ASKED QUESTIONS

What kind of breakfast is served at Fraser Place Canary Wharf?

Guests will enjoy a delightful Continental breakfast to start off their day.

What is the cancellation policy at Fraser Place Canary Wharf?

Cancellations can be made 48 hours before check-in. 

How do you ensure environmental sustainability at Fraser Suites Canary Wharf?

We were awarded bronze status on our first inspection by Green Tourism, something that we are proud of as we continue our journey towards sustainability. We were credited for our efforts in:

●        Mindful waste reduction

●        Responsible water usage

●        Energy efficiency

●        Promotion of local biodiversity

With our commitment, we hope to lead our guests by example and develop a greater awareness of the environment in the process.

What are the recommended attractions in the city near Fraser Place Canary Wharf?

The exciting city of London has many popular attractions, including the London Eye, London Bridge, V&A Museum, Natural History Museum, Buckingham Palace, Kensington Palace, Covent Garden, Soho and Thames river cruises, all easily accessible from Fraser Place Canary Wharf.

What type of beds are provided in the apartments at Fraser Place Canary Wharf?

The apartments at Fraser Place Canary Wharf are furnished with king-sized beds. Please contact us at canarywharf@frasershospitality.com or call +44 20 7068 7000 for more information.

What time is breakfast served at Fraser Place Canary Wharf?

Breakfast is served from 07:00 to 10:30 daily at Fraser Place Canary Wharf.

What happens to my reservation if Fraser Place Canary Wharf closes temporarily because of government regulations?

Reservations can be refunded or rebooked for an alternative date.

Is Fraser Place Canary Wharf good for long stays?

Fraser Place Canary Wharf has been designed for long stays, with its spacious apartments, kitchen facilities, unbeatable location and great rates. 

Can I request reduced contact services (eg housekeeping) at Fraser Place Canary Wharf as I prefer to minimise unnecessary contact?

Of course. Guests may request for reduced contact services. Please let us know when you check in. 

Do the apartments at Fraser Place Canary Wharf have balconies?

Yes, selected apartments at Fraser Place Canary offer balconies with panoramic river views. Visit our room types pages to find out more.

What are the recommended attractions in the city near Fraser Place Canary Wharf?

The exciting city of London has many popular attractions, including the London Eye, London Bridge, V&A Museum, Natural History Museum, Buckingham Palace, Kensington Palace, Covent Garden, Soho and Thames river cruises, all easily accessible from Fraser Place Canary Wharf.

Can I cancel or amend my reservation that was booked directly via your website for Fraser Place Canary Wharf?

Yes, you can. Cancellations and amendments are subject to terms and conditions. If you encounter difficulties, please contact our Reservations team at canarywharf@frasershospitality.com or call +44 20 7068 7000 for assistance.

How much is the Accommodation Tax at Fraser Place Canary Wharf?

The Accommodation Tax is 12.5% and drops to 2.5% on the 29th day. From April 1, 2022, the tax is 20% and drops to 4% on the 29th day of your stay at Fraser Place Canary Wharf.

Is Fraser Place Canary Wharf popular with business travellers?

With its prime location and business facilities, Fraser Place Canary Wharf is indeed a top accommodation choice for travellers on business.

What is the smoking policy at Fraser Place Canary Wharf?

Smoking is not permitted at Fraser Place Canary Wharf.

Do you provide TV channels or movies in different languages at Fraser Place Canary Wharf?

Only English language channels are available at Fraser Place Canary Wharf.

Are you accepting new check-ins/reservations at Fraser Place Canary Wharf?

Yes, we are currently accepting new reservations and welcoming all guests in line with local regulations and guidelines.

Can I check-out late at Fraser Place Canary Wharf?

Yes, late check-out up to 12:00 is subject to availability. However, additional charges apply thereafter. Email canarywharf@frasershospitality.com or call +44 20 7068 7000 

Can I request reduced contact services (eg housekeeping) at Fraser Place Canary Wharf as I prefer to minimise unnecessary contact?

Of course. Guests may request for reduced contact services. Please let us know when you check in. 

What kind of room amenities are available at Fraser Place Canary Wharf?

Our apartments feature a well-equipped kitchenette and a flat screen TV.

Can I check-in early at Fraser Place Canary Wharf?

Yes, early check-in is possible, subject to availability. Please contact the team if you plan to arrive early. Email canarywharf@frasershospitality.com or call +44 20 7068 7000 

What items are prohibited at Fraser Place Canary Wharf?

Fraser Place Canary Wharf prohibits all items deemed illegal by the local government on the property.

What are the views like from Fraser Place Canary Wharf?

The apartments enjoy stunning views of the River Thames, as well as of the surrounding harbour and marina. They are especially beautiful in the evening, as you watch the sunset.

What is the cost of breakfast at Fraser Place Canary Wharf?

Breakfast is priced at £7 per person at Fraser Place Canary Wharf.

Are newspapers provided at Fraser Place Canary Wharf?

Yes, a range of online newspapers is available.

How do I access my existing reservation online for Fraser Place Canary Wharf?

Click on “My Reservation” on our website and enter your confirmation or itinerary number to access your reservation. If you encounter difficulties, please contact our Reservations team at

canarywharf@frasershospitality.com or call +44 20 7068 7000 for assistance.

Do you provide adaptors and mobile chargers for guests at Fraser Place Canary Wharf? Is there a charge for these devices?

Yes, they are available for complimentary use on request at Fraser Place Canary Wharf.

Can I cancel my reservation at Fraser Place Canary Wharf within 24 hours due to a government-issued travel ban, flight cancellation or other COVID-related issues?

Yes, guests may cancel their reservation unless an advance purchase rate was booked.

What are the rates like at Fraser Place Canary Wharf?

The room rates vary depending on your dates and length of stay. Visit our website for more details. 

Has Fraser Place Canary Wharf stepped up cleaning protocols at locations where there are confirmed COVID-19 cases?

In the event of a confirmed COVID-19 case, deep disinfection will be carried out in all public areas as well as the guest's room, which will be isolated for at least 3 days before the housekeeping team begins the disinfection process.

Is Fraser Place Canary Wharf popular with families?

Yes, families enjoy our wide range of facilities, which cater to guests of all ages.

Is there an airport shuttle service at Fraser Place Canary Wharf?

An airport shuttle service is not available. A private limousine service may be arranged at an extra charge at Fraser Place Canary Wharf.

What is the check-in time at Fraser Place Canary Wharf?

Check-in at Fraser Place Canary Wharf is 16:00.

What are the payment modes available at Fraser Place Canary Wharf?

We accept payment by Cash, Credit card, Debit card and Bank transfer at Fraser Place Canary Wharf.

What is served for breakfast at Fraser Place Canary Wharf?

A continental express breakfast is served at Fraser Place Canary Wharf.

What is the check-out time at Fraser Place Canary Wharf?

Check-out at Fraser Place Canary Wharf is at 11.00.

Is there wireless internet at Fraser Place Canary Wharf?

Yes, we offer complimentary Wi-Fi access at Fraser Place Canary Wharf.

Is there a supplement for children at Fraser Place Canary Wharf?

Children under 2 years old can sleep in a cot for free at Fraser Place Canary Wharf. The appropriate room type has to be booked for children who require a separate bed.

For more details, please contact us at canarywharf@frasershospitality.com or call +44 20 7068 7000.

How will I know if Fraser Place Canary Wharf is closing temporarily?

Fraser Place Canary Wharf will contact all guests directly in the event of a closure. Guests can also contact the reception which will remain open 24/7.

How far is Fraser Place Canary Wharf from the centre of London?

Our property is 5 miles (8 km) from the centre of London and just a short ride by tube.

Are the facilities at Fraser Place Canary Wharf open to guests? If not, when will they be open for use?

Fraser Place Canary Wharf’s facilities are open for guests’ use at their convenience.

Are there any historical sites close to Fraser Place Canary Wharf?

Yes, we recommend visiting the Tower of London (2.8 miles or 4.5 km), Houses of Parliament (4.9 miles or 7.9km), and Old Royal Naval College (1.5 miles or 2.4 km).

How can I access the digital concierge service at Fraser Place Canary Wharf?

You can access the digital concierge via the unique QR code in your suite at Fraser Place Canary Wharf. The service can be accessed 24-hours a day, 7-days a week.

How do I get to Fraser Place Canary Wharf?

Fraser Place Canary Wharf is located at 80 Boardwalk Place, London E14 5SF, and is easily accessible by Taxi, Train or Car. 

With these new measures in place, how different will my experience be at Fraser Place Canary Wharf?

There will be reduced housekeeping service but Fraser Place Canary Wharf remains committed to maintaining the highest standards of hygiene, cleanliness and service for your well-being and safety, so you can stay with us with complete peace of mind. Our dedicated staff will ensure that your stay is comfortable and memorable. 

Where are the nearest bank, ATM and exchange office located close to Fraser Place Canary Wharf?

You will find the nearest bank, ATM and exchange office located a 6-minute walk from Fraser Place Canary Wharf.

Where can I find the best rates for Fraser Place Canary Wharf?

You can find the best available rates at our website. For further assistance, contact us at canarywharf@frasershospitality.com or call +44 20 7068 7000.

What is the maximum number of guests allowed in each residence type at Fraser Place Canary Wharf?

A maximum of 2 guests can occupy the Studio apartment, a maximum of 4 guests can occupy the One Bedroom apartment, and a maximum of 6 guests can occupy the Two Bedroom apartment.

For more information, please contact us at canarywharf@frasershospitality.com or call +44 20 7068 7000.

What are the sanitisation protocols in place now due to COVID-19 at Fraser Place Canary Wharf?

Fraser Place Canary Wharf’s rooms and public areas are sanitised with Tersano-Stabilised Aqueous Ozone water. Hand sanitisers are also available in all public areas such as the reception, restaurant and toilets.

What is a digital concierge service at Fraser Place Canary Wharf?

A digital concierge, also known as a virtual concierge, is a type of artificial intelligence that can be used to provide assistance to guests of Fraser Place Canary Wharf. It offers services a traditional concierge would, such as recommendations of local attractions and key information about the property. 

Can I walk to the O2 from Fraser Place Canary Wharf?

O2 is located on the south of the River Thames, with Fraser Place on the north. It’s a little far to walk, so we recommend taking the tube from Canary Wharf station to North Greenwich, just one stop away on the Jubilee line. It takes less than two minutes, after which the O2 is another few minutes’ walk from North Greenwich station. 

How can the digital concierge assist me during my stay at Fraser Place Canary Wharf?

The digital concierge can help you with a number of questions about the property and city. These are just some of the questions you can ask.

  • What is the check-in time?
  • Is there a gym and what time is it open?
  • Can I have more towels?
  • Can you recommend a family-friendly restaurant nearby?
  • Where is the closest ATM?
  • How can I get to the airport?

What are the available dining options at Fraser Place Canary Wharf?

Currently, only breakfast is available at Fraser Place Canary Wharf.

What are the services and facilities offered at Fraser Place Canary Wharf?

At Fraser Place Canary Wharf, guests can enjoy use of the Exercise room and reception area with sales of soft drinks and complimentary tea and coffee.

What are the reception’s operating hours at Fraser Place Canary Wharf?

The reception is open 24 hours for your convenience.

What is the Best Flexible Rate policy for Fraser Place Canary Wharf?

Fraser Place Canary Wharf offers cancellations 48 hours before check-in. For long stays, cancellation is as per the contract.

Which rooms have their own ensuite bathroom at Fraser Place Canary Wharf?

All our apartments are furnished with an ensuite bathrooms at Fraser Place Canary Wharf.

What happens if a guest in the same property is infected with COVID-19 during my stay? What kind of help and support can I expect from Fraser Place Canary Wharf?

Affected guests will be asked to inform officials and to stay in the room, with all supplies delivered to the room to avoid contact with other guests. COVID-19 test kits, masks and gloves will be available for all guests.

How many guests can Fraser Place Canary Wharf’s apartments accommodate?

Our property offers a wide range of accommodation that is suitable for couples or groups of 2, 4 and 6 guests.

Is on-site parking available and complimentary for guests at Fraser Place Canary Wharf?

Yes, parking is available at £10 per day at Fraser Place Canary Wharf.

Are there accessible apartments at Fraser Place Canary Wharf?

Unfortunately, Fraser Place Canary Wharf does not have accessible rooms but there is step-free access to the reception.

Are baby cots and extra beds available at Fraser Place Canary Wharf?

Yes, baby cots are available at Fraser Place Canary Wharf subject to availability. Extra beds are not available.

For more details, please contact us at canarywharf@frasershospitality.com or call +44 20 7068 7000.

Can I cancel or amend my reservation that was booked via third-party or online travel agents for Fraser Place Canary Wharf?

Yes, you can. Please contact your third-party or online travel agents directly for any amendments.

Can I store my luggage before check-in at Fraser Place Canary Wharf?

Definitely. Please approach our front desk team for assistance. 

Does Fraser Place Canary Wharf have an official hygiene accreditation?

Fraser Place Canary Wharf has been awarded hygiene accreditation from SGS, ASSAP and AA.

How much does it cost to stay in an apartment at Fraser Place Canary Wharf?

The prices at Fraser Place Canary Wharf vary depending on the details of your stay, including the dates you select and the duration of your stay. To see the prices, simply enter your dates.

Do the apartments at Fraser Place Canary provide hairdryers?

Yes, all the apartments at Fraser Place Canary are equipped with hair dryers.

What languages are spoken by the staff at Fraser Place Canary Wharf?

Our staff are fluent in multiple languages for the convenience of international guests.

Are breakfast and food services available at Fraser Place Canary Wharf?

Yes, an express breakfast is available.

How do I cancel or amend corporate/group reservations for Fraser Place Canary Wharf?

Please contact our Reservations team at canarywharf@frasershospitality.com or call +44 20 7068 7000 for assistance.

Can I store my luggage before check-in at Fraser Place Canary Wharf?

Definitely. Please approach our front desk team for assistance. 

What are the sanitisation protocols in place now due to COVID-19 at Fraser Place Canary Wharf?

Fraser Place Canary Wharf’s rooms and public areas are sanitised with Tersano-Stabilised Aqueous Ozone water. Hand sanitisers are also available in all public areas such as the reception, restaurant and toilets.