#Frasercares - covid - 19

Frequently Asked Questions

What are the restaurant’s operating hours?

Coffee Shop opening hours:  

Weekdays: 06:30

Weekends: 07:00

Black Fire’s opening hours:   

Monday – Friday: 07:00 to 10:00 for breakfast; 11:00 to 21:30 for lunch and dinner.

Weekends & Public Holidays: 07:30 to 10:30 for breakfast; 11:00 to 21:30 for lunch and dinner.

Are baby cots available? 

Yes, complimentary baby cots are subject to availability. 

Is catering available?

Yes, we offer full on-site catering for conferences and events.

What are the amenities and facilities available at Capri by Fraser?

Capri by Fraser, Brisbane features an indoor heated swimming pool, 24/7 fully-equipped gym, his/hers steam room and sauna, Black Fire restaurant, 24/7 room service, complimentary Wi-Fi, conference and event facilities with modern built-in audio-visual equipment.

Is parking available at the property?

Yes, secure on-site self-parking is available, subject to availability upon arrival. The parking fee is A$40 per vehicle per night

Is the menu at Black Fire Restaurant customisable to my dietary needs?

Yes, do let the restaurant know about your dietary requirements. We recommend contacting Black Fire  in advance.  

What is the cancellation policy?

For direct and third-party reservations, please refer to the confirmation email for the applicable cancellation policy for your booking. 

Should you require information or assistance, please contact the reservations team on 07 3013 0088 or reservations.brisbane@capribyfraser.com. 

Are the hotel facilities complimentary? 

The hotel gymnasium, pool, saunas and steam rooms, and 24/7 Spin & Play are complimentary for in-house guests. 

Our on-site parking, meeting rooms, in-room dining, shuttle service and dry cleaning services are subject to additional charges

How do I get to the hotel by public transport?  

The hotel is a short 15-minute walk from Brisbane Central Train station and there are multiple bus stops located around the property. 

How do I make a meeting or event reservation and enquiry?

For more information, please contact us at  +61 7 3013 0088 or email sales.brisbane@capribyfraser.com.

How do I get to the hotel’s car park if I am driving? 

Our car park entry and reception are located on 80 Albert Street Brisbane which is accessible from Margaret Street. When you reach the entrance - between the reception and the Australia Post office - please press the buzzer to speak to our guest services team. Parking is A$40 per vehicle per night and is subject to availability.

Are airport transfers available? 

We can assist with airport transfers through a third-party provider. Please contact us at 07 30130088 or reservations.brisbane@capribyfraser.com

A minimum of 24 hours’ notice is required and additional charges apply

How do I get the best rates? 

The best rates and offers available can be found on our website. If you require further assistance, please feel free to contact us at reservations.brisbane@capribyfraser.com or +61 7 3013 0088

What type of beds are provided?  

Each room contains a king bed, while twin beds are available and subject to availability. 

Please contact the reservations team on +617 3013 0088 or reservations.brisbane@capribyfraser.com with any requests..

Where is the hotel located?  

The hotel reception and car park are accessible via 80 Albert Street, Brisbane CBD.

Is breakfast provided during my stay? 

Capri by Fraser offers a range of packages, some of which include breakfast. 

Please check your booking confirmation or contact the hotel if you have any questions on 07 30130088 or reservations.brisbane@capribyfraser.com.

What time is check-in and check-out? 

Our guaranteed check-in time is 15:00 and the check-out time is 11:00 

Please contact us at +617 3013 0088 or reservations.brisbane@capribyfraser.com with any requests.