#Frasercares - covid - 19

FREQUENTLY ASKED QUESTIONS

Is breakfast included in the rate?

Yes, our room rates are inclusive of breakfast.

Are baby cots available?

Yes, they are available by request but limited.

Is there any shuttle service available?

Yes, we offer a shuttle service to selected shopping malls. Please check the schedule for the timing.

Are there any supermarkets nearby?

Yes, there is a food hall in Setiabudi One Building just a few steps away from our entrance

How do I make a reservation and enquiry?

Are there any Fraser world member rates?

Unfortunately there are none at the moment.

Is the property pet-friendly?

Unfortunately, pets are not allowed on the premises.

Is airport transfer available?

Yes, airport transfers are available at an extra charge

Where can I find the best rates?

Please check our website for the best rates.

What are the opening hours of the facilities?

The facilities are mostly open from 06:00 to 21:00

What are the breakfast operating hours?

Breakfast is served from 06:00 to 10:00

What is the difference between executive and premier apartments?

Premier rooms are located on a higher floor than Executive rooms.

What are the cancellation policies?

Cancellation policies will depend on the room rate or room package/offer you have selected.

Do you serve halal food only?

Non-halal food is served in separate areas depending on the occasion.

What is the check in and check out time?

Check in is at 14:00 and check out is at 12:00

Do you provide outside catering?

Yes, we do offer catering services outside of the property.

Is there parking at the property?

Yes, parking is available for both cars and motorcycles

Are there any shopping malls around?

Yes there are. Kota Kasablanka, Kuningan City, Lotte Avenue, and Grand Indonesia are close to the hotel.

Are the facilities complimentary?

Yes, facilities are complimentary for guests except for the BBQ area.

What are the amenities available in the room?

The room has a fully-equipped kitchen with electric stove, washing machine and ironing board, microwave, and cutlery.

What are the operational hours for the front desk?

The front desk is available 24 hours.