#Frasercares - covid - 19

FREQUENTLY ASKED QUESTIONS

What is the cancellation policy?

Cancellation policies may vary by reservations type. Guests are required to cancel their room reservation at least 24 hours in advance

How do I make a reservation and enquiry?

What are the breakfast operating hours?

Breakfast is served from 06:30 to 10:00

Are the facilities complimentary?

Yes, the facilities are complimentary unless indicated otherwise.

Are baby cots available?

Complimentary baby cots are available upon request.

What is your best rate guarantee policy?

The Frasers Hospitality’s Best Rate Guarantee is our commitment to you that the prices you find on our website https://www.frasershospitality.com are the best that we can bring you.

What are the opening hours?

Gym: 24 hours
Pool: From 06:00 to 20:00
Steam & Sauna: 24 hours
The Retreat: 06:30 to 20:00
Restaurant: 06:30 am to 22:00
Children’s Playroom: 06:30 am to 22:00
Residents’ Lounge: 06:30 am to 22:00

Is the menu customisable to my dietary needs?

Kindly contact us in advance so that we may make the necessary arrangements.

Is the property pet-friendly?

Unfortunately, except for guide dogs, pets are not allowed on the premises.

Is there parking at the property?

Free parking is available for in-house guests. Standard parking charges will apply to other guests

Is breakfast provided during my stay?

Yes, complimentary breakfast is included in selected packages.

What are some of the best attractions near Fraser Residence Hanoi?

Some of the attractions we would recommend you to visit are the Ho Chi Minh Mausoleum, Xuan Dinh Lotus Pond, Army Cheo Theatre, Vietnam Museum of Ethnology, One Pillar Pagoda, and The Old Quarter.

What is the check in and check out time?

 Check-in is from 15:00 and check-out is 12:00.

How do I get to the hotel?

The location of the Residence is Lot C5, Do Nhuan Street, Xuan Dinh Ward, Bac Tu Liem District, only 5 km from the city centre.

The driving distance between Noi Bai International Airport to Fraser Residence Hanoi is around 24 km. It takes approximately 23 min by car.

Airport transport options include:

A taxi service is available at the airport, costing approximately US $17 – US $21 to reach Fraser Residence Hanoi.The public bus service station is located on the right side of the airport terminal exit. The bus ride to the city centre takes 36 minutes and costs approximately $4 - $8.

Is catering available?

Yes, we are able to provide catering for your events.

Is the reception desk available 24/7?

The reception, concierge and security services are available 24/7.

Are airport transfers available?

Limousine or taxi services are available upon advance request. Kindly check with our Concierge for more information.

What are the amenities available at Fraser Residence Hanoi?

Fraser Residence Hanoi has a full range of amenities and facilities, including a gym, outdoor swimming pool, steam and sauna facilities, all-day-dining restaurant and meeting rooms.

Where can I get the best rates?

Best available rate will be offered on: https://xuandinh-hanoi.frasershospitality.com/

Where is the closest bank, ATM and exchange office located?

An ATM machine is available 200m away, within walking distance from Fraser Residence Hanoi. Foreign currency exchange services for selected currencies are available at the Front Desk. Please approach us for assistance.

Do I need to pre-book the baby-sitting service?

Yes, advance booking is required.