About Us

Frasers Hospitality has a portfolio of unique, stylish and strategically located properties throughout Asia, Europe, the Middle East and India. Our current Australian portfolio includes Fraser Suites Sydney, Fraser Suites Perth, and Capri by Fraser in Brisbane.

Fraser Suites Perth is currently seeking a Front Office professional to join our enthusiastic and friendly team in the role of Duty Manager for our Front Office Team.

The Opportunity

With 236 suites and rooms, our property offers a home away from home for our guests, and we are seeking  a Duty Manager that can engage with our guests and personalise our services.

Flexibility is a must as our Team cover AM and PM shift on a rotational basis and Occasionally Nights over a 7 day roster. 

The duties and responsibilities will include (but not limited to):

• Plan and oversee all Front of House and Guest Service Processes during your shift
• Protect the welfare and interests of guest to ensure the safekeeping of the property
• Attending to customer queries and assisting with special requirements
• Maintaining effective hotel wide communication at all times.
• Leading by example, ensuring that both yourself and all Team Members provide exceptional service whilst adhering to the companies' policies and procedures
• Maintaining the daily administration for guest feedback, investigation and reporting

About You

The successful candidate will be required to possess the following attributes:

• Min 2+ years exp in a front office position at a senior level
• Flexible availability as shifts will cover a 7-day roster.
• Strong, sound communication and interpersonal skills
• Possess outstanding leadership skills
• The ability to be organised and work in a timely manner
• The highest level of professionalism and presentation
• Well developed problem solving and analytical skills
• Have or be able to obtain an approved managers licence and RSA

APPLICATION:

If you've made it this far and feel this could be for you then please don't hesitate - APPLY NOW - we'd love to hear from you! 

Applicants must be eligible to work in Australia and we will not be considering sponsorship opportunities for this particular role. Only shortlisted candidates will be notified and the application may close before the closing date once the position is filled.