Each member will be issued one Fraser World Annual Explorer e-Voucher per year during the first calendar month. New members will receive the e-Voucher from the second year of membership. The e-Voucher will be sent via email along with the voucher code and details. 

Earning of points when you dine-in or spend at F&B outlets and/or in-room dining service is not available at this point in time.

Simply sign up here to start enjoying your membership privileges. 

Fraser World points will be credited to your account within two weeks after completion of a stay at the qualifying rate, and upon all relevant payments made in full.

You will be issued a Welcome e-Voucher upon a successful sign-up. The Welcome e-Voucher is awarded in the first year of membership and you will receive your one-time e-Voucher via email upon return confirmation of your verification email. 

Fraser World is a loyalty programme with three membership tiers: Crystal, Sapphire and Diamond. 

Find out more about the membership privileges for each tier here.

Splitting of stay is not allowed. All e-Vouchers can only be utilised for one room made under one booking. 

You may login here to view your points balance and access the redemption options available. 

Amazon eGift Card

To redeem the Amazon.com eGift Card, select 'redeem' to proceed with the transaction. A confirmation email will be sent to you within three working days upon successful redemption.

Stay Redemption

View the redemption catalogue for the full list of eligible properties and points requirement. To redeem, click 'Contact us now' to submit your redemption request. Room redemption request should include the property name and stay date(s), and sent to us at least one week in advance. 

Simply sign in to your account to view your membership status and benefits.

Purchase or transfer of points are not available at this point in time.

Extension of the e-Voucher booking redemption and stay utilisation period is strictly not allowed. 

Please send your questions or feedback to the Fraser World Loyalty Centre here. We will get in touch with you shortly.

'A qualifying rate means the actual rate paid for a room at a participating Frasers Hospitality's serviced apartment or hotel residence. This is the published room rate on Frasershospitality.com or at such other rate that Frasers Hospitality may in its sole and absolute discretion include from time to time as a qualifying rate under the Fraser World programme.

Unless specified, the qualifying rate does not include rates booked via online travel channels and/or other third-party channels, including, without limitation, agoda.com, booking.com, ctrip.com, elong.com, expedia.com, hotwire.com, orbitz.com, priceline.com, travelocity.com, and bartered, corporate, courtesy, crew or wholesaler rates.

Fraser World membership is issued on an individual basis hence you can only hold one account at any one time.

If you do not see all your stays in your account activity summary when you login, send a query to the Fraser World Loyalty Centre here stating  ‘Missing Stays / Points’. Your query should reach us within three months after your check-out date and you must be a member of Fraser World at the time of the stay, and we will credit points accumulated for the entire missing stay. 

Each member is entitled to one e-Voucher per calendar year, prior reservation is required and subject to availability. The e-Voucher is valid for direct booking made with participating Frasers Hospitality's serviced apartment or hotel residence. For reservations, please call or email the property and quote the e-Voucher code. Click here to view the full list of properties available for redemption.

The Amazon eGift Card is only valid for purchase made on the Amazon US website. It will not be valid for purchase in other regions where Amazon operates in.

You can login to your account and update your account information under the 'Profile' section.

Membership is on an individual basis. It is non-transferable and cannot be shared, combined or transferred. You will not earn any Fraser World points if you are not the registered main occupant of the room during the stay according to our stay record.

You are entitled to all membership tier-related benefits during room redemption stays made using your points.

Each e-Voucher can only be used for a maximum stay of five nights. 

Fraser World is a loyalty programme which recognises guests and reward members when they stay at participating serviced apartments and hotel residences. 

As a member of this programme, you enjoy access to a wealth of exclusive benefits including members-only rates and preferential stay privileges. What's more, you can book, stay and earn points for redemption rewards to make your stay with us even more awarding.

Membership is free. To join this loyalty programme, simply complete the online enrolment form here.

You will not be entitled to earn any Fraser World points for room redemption using your points.

Details of the e-Voucher including eligible booking redemption period, stay utliisation period, and terms and conditions are listed in the e-Voucher email sent to you when it is issued.

To check the status and eligible booking period/expiry date of your e-Vouchers, login here to access your account and refer to the 'Vouchers' tab under the 'Activities' section.

View the full list of participating serviced apartments and hotel residences here.

Room Redemption using a combination of points and cash is not available at this point in time.

Fraser World Sapphire or Diamond membership is renewable based on the number of qualifying nights accumulated within the 12-month term.

Sapphire Membership

Your Sapphire membership will be renewed automatically when you stay at least 10 qualifying room nights for short stays* or 150 qualifying room nights for long stays** within a 12-month term. If you accumulate less than the required qualifying room nights over the Sapphire membership term, your membership will be renewed at the Crystal tier.

Diamond Membership

Your Diamond membership will be renewed automatically when you stay at least 40 qualifying room nights for short stays* or 300 qualifying room nights for long stays** within a 12-month term. If you accumulate less than the required qualifying room nights over the Diamond membership term, your membership will be renewed at either the Crystal or Sapphire tier, depending on the room nights accumulated at the point of renewal.

* Short Stays: stays between 1 to 29 consecutive qualifying rooms nights

** Long Stays: stays of 30 or more consecutive qualifying room nights

Note: Number of qualifying room nights vary, depending on the country where the qualifying stay is completed

You can reset your password by accessing the 'Members Login' page here.

An email with the password reset link will be sent to you when click on 'Forgot Your Login?' and enter your registered email. 

All e-Vouchers are not transferable or exchangeable.

You will not be eligible for Fraser World points accrual if you were to cancel your booking 48 hours* prior to arrival or if you did not check-in at the booked property.

*48 hours or earlier depending on the qualified rate plan booked under the stipulated Terms and Conditions

At Frasers Hospitality, protecting your privacy is very important to us. We do not share nor sell any personal information furnished to us in accordance with our Privacy Policy.

If the room redemption is cancelled, the Fraser World points used for the reservation will be forfeited and will not be credited back to your account.

Fraser World points are applicable for individual travel only. If you are sharing a residence with other members, only the member who made the booking will be awarded the Fraser World points. We are unable to accept requests to divide or consolidate folios.

You can review your points and stay history under the 'Activities' section on your ‘Account’ page when you login here.

A reservation booked using an e-Voucher is not considered as a Qualified Booking hence will not be eligible for Fraser World nights and points accrual, and this applies to the entire stay duration. 

There are three membership tiers: Crystal, Sapphire, and Diamond. Crystal status is automatically awarded when you sign up for membership. 

Members qualify for an upgrade when they meet the minimum qualifying nights to advance to a higher membership tier, Sapphire or Diamond status.

To learn more about the membership tiers and its privileges, click here.

'You will be issued a lifetime Fraser World Crystal membership upon a successful sign-up.

Fraser World Sapphire or Diamond membership is valid for 12 months upon the upgrade. At the end of the 12-month term, your membership status will be evaluated for tier renewal and is determined based on the number of qualifying nights accumulated during the term.

Fraser World points are valid for two years upon the date of issue.

Please send your questions or feedback to the Fraser World Loyalty Centre here. We will get in touch with you shortly.

You may use your Fraser World points to redeem Amazon eGift Cards or free stays at participating Frasers Hospitality's serviced apartments and hotel residences. View the full redemption catalogue here.

Members who achieve the following over 12 months from the date of enrolment will be automatically qualified for an upgrade to the next tier and your online membership account will reflect the upgraded status. 

Sapphire Membership

Sapphire status is awarded automatically on the 10th qualifying room night for short stays* or 150th qualifying room night for long stays** at participating Frasers Hospitality's serviced apartments and hotel residences.

Diamond Membership

Diamond status is awarded automatically on the 40th qualifying night for short stays* or 300th qualifying room night for long stays** at participating Frasers Hospitality's serviced apartments and hotel residences.  

* Short Stays: Stays between 1 to 29 consecutive qualifying rooms nights

** Long Stays: Stays of 30 or more consecutive qualifying room nights

Note: Number of qualifying room nights vary, depending on the country where the qualifying stay is completed

Stays will automatically be credited to your Fraser World account for stays booked with the qualifying rate via direct channels and when you quote your membership number upon reservation and check-in.

'Points are awarded when you book at a qualifying rate at any participating Frasers Hospitality's serviced apartment or hotel residence. 

You earn 1 Fraser World point for every USD$1 or USD$1 equivalent spent on a qualifying rate for short stays between 1 to 29 consecutive qualifying room nights, or 0.5 Fraser World points for every USD$1 or USD$1 equivalent spent on a qualifying rate for long stays of 30 or more consecutive qualifying room nights.

For properties in Australia, Bahrain, France, Germany, Spain, Turkey, and the United Kingdom, the definition of 'Short Stays' is 1 to 27 consecutive qualifying room nights, and 'Long Stays' is 28 or more consecutive qualifying room nights.

For properties in Singapore, the definition of 'Short Stays' is any consecutive period of qualifying room nights less than 1 month, and "Long Stays" is 1 month or more consecutive qualifying room nights.  

To receive Fraser World points for a completed stay, please quote your membership number at the time of reservation and check-in. 

Room night credits are applicable for individual travel only. As such, only one Fraser World member is entitled to the points credited for the apartment that he/she occupies. We are unable to accept requests to divide or consolidate folios.