#Frasercares - covid - 19

#FRASERCARES

At Frasers Hospitality, your health, safety and well-being are our top priorities. As the world continues to navigate the ever-fluid COVID-19 situation, we have implemented #FraserCares — a programme built around the pillars of cleanliness, flexibility and sustainability — so that you may stay with full confidence and peace of mind at any of our properties.

Our painstaking attention to hygiene has earned us global certification by the world’s leading inspection, verification and testing authority, in addition to local certification in each country. We actively work with health agencies to ensure that we are up-to-date with relevant travel guidelines, while constantly enhancing our already strict sanitation protocols to ensure that you and your loved ones are safe at all times.

We understand too, the anxiety of guests faced with uncertainty due to unforeseen changes in their travel plans. That’s why we offer you extra flexibility when you make your reservation, with some of the most generous cancellation policies.

And as travel makes a much-awaited comeback, we are mindful of its impact on the environment. Frasers Hospitality is committed to doing its part, with clear strategies to achieve carbon neutrality through energy and waste reduction, green certification, smart technology and more efficient work practices.

With #FraserCares, you have our assurance that we will do our utmost to deliver a safe and smooth travel experience when you stay with us. 

FREQUENTLY ASKED QUESTIONS

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Can I cancel or amend my reservation that was booked directly via your website?

Given the dynamic nature of the situation and changing travel restrictions in many countries, we are constantly reviewing our policies to keep pace with updates, and we will continue to work with you to find the best solutions for your accommodation needs during your travels.

All our properties will endeavour to ensure #FraserFlexibility in your reservations. However, policies may vary from time to time as they are subjected to changes in local government regulations. For all enquiries, please contact the property in question directly or visit their website for more information. 

Has Frasers Hospitality been awarded with any hygiene accreditation?

At Frasers Hospitality, we have painstakingly and methodically implemented requirements above and beyond what is mandated by the WHO and relevant authorities. Going the extra mile for hygiene has earned us global certification by the world's leading inspection, verification, testing, and certification company, in addition to local certification in each country. We go far beyond recommendations and guidelines to provide you with absolute peace of mind. #FraserCares

What are the sanitation routines and policy in place now due to COVID-19?

We are actively monitoring the Centers for Disease Control and Prevention and World Health Organisation for the latest policies. All our properties have heightened their preventive measures and our staff is well-informed to assist guests to ease any anxieties. This includes, but is not limited to: 

• Intensified cleaning and sanitizing of public spaces and facilities

• Clear and instructional guides/posters placed throughout to facilitate safe distancing requirements

• Contactless payment options made available

• Availability of masks, sanitizers, and thermometers upon request

• Daily security and temperature checks of staff and guests

• Alternative arrangements for food and beverage

• 24/7 management support team to implement any additional and immediate measures recommended by health authorities

With newly minted measures in place, how different will my stay experience be?

Our properties are keeping pace with the changes in local advisories and extending flexibility where needed. We remain committed to maintaining the highest standards of hygiene, cleanliness, and service for your well-being and safety. Our staff dedicates to ensuring that your stay continues to be memorable and comfortable at all times.