#Frasercares - covid - 19

FREQUENTLY ASKED QUESTIONS

How can I access the digital concierge service at Fraser Suites Edinburgh?

You can access the digital concierge via the unique QR code in your suite at Fraser Suites Edinburgh. The service can be accessed 24-hours a day, 7-days a week.

Is there wireless Internet at Fraser Suites Edinburgh?

Yes, we offer complimentary Wi-Fi access at Fraser Suites Edinburgh.

What is the Best Flexible Rate policy at Fraser Suites Edinburgh?

Fraser Suites Edinburgh offers cancellations 48 hours before check-in. 

Are there fitness facilities at Fraser Suites Edinburgh?

Yes. Guests have 24/7 access to a fitness centre during their stay.

What is a digital concierge service at Fraser Suites Edinburgh?

A digital concierge, also known as a virtual concierge, is a type of artificial intelligence that can be used to provide assistance to guests of Fraser Suites Edinburgh. It offers services a traditional concierge would, such as recommendations of local attractions and key information about the property. 

What are the reception’s operating hours at Fraser Suites Edinburgh?

The reception is open 24 hours at Fraser Suites Edinburgh for your convenience.

How much does it cost to stay at Fraser Suites Edinburgh?

The price of a stay at Fraser Suites Edinburgh may vary depending on your criteria (dates you select, duration of stay). Please use the booking engine to view the cost.

How do I reach Fraser Suites Edinburgh from the airport?

It takes about 25 minutes by taxi from the airport to Fraser Suite Edinburgh and costs about £22- £25.

You may also use the shuttle service, the blue double-decker buses outside the airport terminal. Tickets can be purchased on the bus or from the office located at the bus stop and cost £4.50 one-way or £7.50 return per person.

We are happy to organise a private shuttle and meet and greet services; please contact us with your flight details (prices are available on request).

Alternatively, a car will take you from Edinburgh Airport to Fraser Suites Edinburgh in under 30 minutes.

Can I cancel my reservation at Fraser Suites Edinburgh within 24 hours due to a government-issued travel ban, flight cancellation or other COVID-related issues?

Please contact us at sales.edinburgh@frasershospitality.com or call +44 131 221 7200 for assistance with your booking.

What is the smoking policy at Fraser Suites Edinburgh?

Smoking is not permitted at Fraser Suites Edinburgh.

What is the cancellation policy at Fraser Suites Edinburgh?

The cancellation policy at Fraser Suites Edinburgh differs depending on the booking. Please refer to the terms and conditions of your booking. For more information, please contact us at sales.edinburgh@frasershospitality.com or call +44 131 221 7200.

Is there an airport shuttle service to Fraser Suites Edinburgh?

There is a tram which runs from the airport to the city centre, close to Fraser Suites Edinburgh. A limousine service or taxi can be arranged at an extra charge also. Please contact reception for details.

What are the check-in and check-out times at Fraser Suites Edinburgh?

Check-in is at 15:00 and check-out is at 11:00.

Is any documentation (e.g. vaccination certificate) required for me to stay at Fraser Suites Edinburgh?

Fraser Suites Edinburgh does not require vaccination status to be displayed. International travellers have to produce their passports on arrival at Fraser Suites Edinburgh.

What are some of the property amenities at Fraser Suites Edinburgh?

The more popular amenities offered include complimentary Wi-Fi, an on-site restaurant and a lounge.

Is parking available at the property?

On-site parking is not available at Fraser Suites Edinburgh. However, guests are eligible for a 20% discount  at the nearest parking facility at Waverley Station Car Park, which is within a 15-minute walk.

Can I check-in early or check-out late at Fraser Suites Edinburgh?

Yes, early check-in and late check-out are possible, subject to availability at Fraser Suites Edinburgh. Please contact us for help with your booking sales.edinburgh@frasershospitality.com or call +44 131 221 7200 for assistance.

How do I access my existing reservation online for Fraser Suites Edinburgh?

Click on “My Reservation” on our website and enter your confirmation or itinerary number to access your reservation for Fraser Suites Edinburgh. If you encounter difficulties, please contact our Reservations team at sales.edinburgh@frasershospitality.com or call +44 131 221 7200 for assistance.

 

Are baby cots and extra beds available at Fraser Suites Edinburgh?

Yes, baby cots are available, subject to availability at Fraser Suites Edinburgh.

Extra beds are also available at £15 per night, subject to availability. 

Are newspapers provided at Fraser Suites Edinburgh?

Yes, a range of online newspapers is available at Fraser Suites Edinburgh. 

What are some family-friendly activities in Edinburgh, where Fraser Suites Edinburgh is located?

Enjoy family time at Edinburgh’s parks and castles, Camera Obscura and World of Illusions, Edinburgh Dungeons and more.

Where can I find the best rates for Fraser Suites Edinburgh?

You can find the best available rates on our website for Fraser Suites Edinburgh. Don't forget to check out the best deals on our Offers page too. For further assistance, contact us at sales.edinburgh@frasershospitality.com or call +44 131 221 7200.

Is Fraser Suites Edinburgh located near the city centre?

Yes. Our hotel is 0.4 miles from the centre of Edinburgh.

What are the recommended attractions in the city near Fraser Suites Edinburgh?

The beautiful city of Edinburgh has a wealth of attractions, including Edinburgh Castle, Holyrood Palace, St Giles Cathedral, Arthur's Seat, Scotch whisky experience, Mary King's Close, Royal Yacht Britannia, Dea Village, National Museum of Scotland, Camera Obscura, National Galleries of Scotland, Royal Botanic Garden and more.

How much is the Accommodation Tax at Fraser Suites Edinburgh?

The VAT is 12.5% until April 1st when it will go up to 20%.

Where are the nearest bank, ATM and exchange office located to Fraser Suites Edinburgh?

You will find the nearest bank on the Royal Mile located 150 metres from  Fraser Suites Edinburgh.

How much does breakfast at Fraser Suites Edinburgh cost?

Breakfast is available at Fraser Suites Edinburgh at £12 per person.

Prices exclude prevailing taxes.

Can I cancel or amend my reservation that was booked via third-party or online travel agents for Fraser Suites Edinburgh?

Yes, you can. Please contact your third-party or online travel agents directly for any amendments.

What is the maximum number of guests allowed in each residence type at Fraser Suites Edinburgh?

A maximum of 2 guests can occupy the Classic room, Junior suite and Bespoke suite, and a maximum of 3 guests can occupy the One Bedroom suite at Fraser Suites Edinburgh.

For more information, please contact us at sales.edinburgh@frasershospitality.com or call +44 131 221 7200.

How do I get to Fraser Suites Edinburgh?

Fraser Suites Edinburgh is a 5-minute walk from Waverley Railway Station, a 7-minute car ride from Edinburgh Bus Station and a 3-minute walk from the last stop of the Airport Shuttle.

Alternatively, a car will take you from Edinburgh Airport to Fraser Suites Edinburgh in under 30 minutes.

What is Edinburgh’s weather like, where Fraser Suites Edinburgh is located?

Edinburgh has a temperate climate with cold winters and mild summers. The annual average temperature is 48°F (9°C) and it rains throughout the year.

What items are prohibited at Fraser Suites Edinburgh?

We do not allow smoking, gambling, prostitution, the use of illegal substances and pets recognised under the Dangerous Dogs Act on the property. Any items classified as poisonous or harmful should also be declared and discussed with the Fraser Suites Edinburgh team prior to arrival.    

Has Fraser Suites Edinburgh stepped up cleaning protocols at locations where there are confirmed COVID-19 cases?

Yes. Fraser Suites Edinburgh has put in place stringent cleaning protocols for guests’ safety. Guests and staff will be put on high alert, and the medical service immediately contacted for their guidance. A consistent line of communication will be created between guests and staff. Supplies will be delivered to the closed doors of each room to minimise contact and external supplies will be coordinated to delivery points. 

How do I cancel or amend corporate/group reservations Fraser Suites Edinburgh?

Please contact our Reservations team at sales.edinburgh@frasershospitality.com or call +44 131 221 7200 for assistance with cancelling or amending corporate/group reservations Fraser Suites Edinburgh.

Do you provide TV channels or movies in different languages at Fraser Suites Edinburgh?

For your viewing pleasure, Freeview TV with limited international channels is available at Fraser Suites Edinburgh.

How does Fraser Suites Edinburgh ensure environmental sustainability?

We are proud to be certified as a Silver Green Tourism property. Fraser Suites Edinburgh is powered by 100% renewable energy and has a number of green initiatives in operation.

How can the digital concierge assist me during my stay at Fraser Suites Edinburgh?

The digital concierge can help you with a number of questions about the property and city. These are just some of the questions you can ask.

  • What is the check-in time?
  • Is there a gym and what time is it open?
  • Can I have more towels?
  • Can you recommend a family-friendly restaurant nearby?
  • Where is the closest ATM?
  • How can I get to the airport?

How do I get to Fraser Suites Edinburgh?

Fraser Suites Edinburgh is located at 12, 26 St Giles' Street, Edinburgh EH1 1PT, Scotland, and is easily accessible by Taxi, Tram, Train, Bus or Car.

The property is a 5-minute walk from Waverley Railway Station, a 3-minute walk from the last stop of the Tram, 7 minutes by car from Edinburgh Bus Station, and 30 minutes by car from Edinburgh Airport.

What are the payment modes available at Fraser Suites Edinburgh?

We accept payment by Cash, Credit card and Debit card at Fraser Suites Edinburgh.

Can I request reduced contact services (eg housekeeping) at Fraser Suites Edinburgh as I prefer to minimise unnecessary contact?

Of course, you can request reduced contact services (eg housekeeping) at Fraser Suites Edinburgh. Please contact us at sales.edinburgh@frasershospitality.com or call +44 131 221 7200 to discuss any special requirements.

Are laundry services provided at Fraser Suites Edinburgh?

Yes, laundry services are available at Fraser Suites Edinburgh, subject to additional charges.

You are also welcome to use the washers and dryers in the laundry room.

How will I know if Fraser Suites Edinburgh is closing temporarily?

Fraser Suites Edinburgh will contact guests by email or telephone in the event of temporary closure. You may also contact the reception which will remain open 24/7.

What type of beds are provided in the apartments at Fraser Suites Edinburgh?

Our bedrooms are furnished with king-sized beds, queen-sized beds, twin beds and double beds, subject to availability. Please contact us at reservations.Edinburgh@frasershospitality.com or call +49 40 380 86 36 888 for more information.

Are pets allowed on the premises at Fraser Suites Edinburgh?

Guide dogs are always welcome at Fraser Suites Edinburgh while pets are allowed subject to prior notice. Please contact us at sales.edinburgh@frasershospitality.com or +44 131 221 7200 for details.

What are the services and facilities offered at Fraser Suites Edinburgh?

Guests will have access to daily housekeeping, 24/7 fully equipped gym, complimentary high-speed internet access, 24/7 reception, concierge, security services and more.

Does Fraser Suites Edinburgh have official hygiene accreditation?

Fraser Suites Edinburgh has been awarded with the Visit Scotland “Good to Go” scheme, “Safe to Trade” and AA “COVID-19 confident”. 

Is there a lift at Fraser Suites Edinburgh?

Please note that lift works are taking place from 3rd May 2022 until the summer. During this time, there will be no passenger lift service available. We are sorry for any inconvenience this causes.

Is there a supplement for children at Fraser Suites Edinburgh?

Children may stay at Fraser Suites Edinburghwithout supplementary charges.

Can I store my luggage before check-in at Fraser Suites Edinburgh?

Definitely, you can store luggage before check-in at Fraser Suites Edinburgh. Please approach our reception desk for assistance.

Are there accessible apartments at Fraser Suites Edinburgh?

Yes, we offer wheelchair access and accessible rooms at Fraser Suites Edinburgh. Please speak to us should you require further information.

What happens if a guest in the same property is infected with COVID-19 during my stay? What kind of help and support can I expect from Fraser Suites Edinburgh?

In the unlikely event of a COVID-19 case at Fraser Suites Edinburgh, guests will be immediately informed and staff will follow stringent protocols laid out by the property and as advised by the local medical services. Affected guests will be required to self-isolate and follow prescribed guidelines.

Can I cancel or amend my reservation that was booked directly via your website for Fraser Suites Edinburgh?

Yes, you can cancel or amend your reservation that was booked directly via our website for Fraser Suites Edinburgh. Cancellations and amendments are subject to terms and conditions. If you encounter difficulties, please contact our Reservations team at sales.edinburgh@frasershospitality.com or call +44 131 221 7200 for assistance.