Dear Valued Customer,
I am reaching out on behalf of Frasers Hospitality to assure you that in these times of uncertainty surrounding travel, your care and wellbeing remain our highest priority.
We understand that you may be experiencing concern given the rapidly changing information on travel restrictions and cancelled or postponed public events. We want you to know that we are monitoring the coronavirus (COVID-19) situation closely.
I would like to share a few updates that might help as you consider your next visit.
Confident in our care
Providing safe and clean environments for our guests and team members is always a top priority for Frasers Hospitality – even more so today. We remain committed to upholding the highest standards of cleanliness. Our employees are taking extreme measures to ensure the highest levels of hygiene standards are maintained throughout all areas of our properties. In some areas, changes have been made to our service offering, to minimise the risk of cross-contamination. This includes our buffet service offerings, which will be focused around individual sealed portions and plated service direct from our kitchens.
We will continue monitoring the coronavirus (COVID-19) updates, and will respond based on the advice of governments, public health authorities, and medical professionals.
Flexible in your travel plans
We believe in responsible and safe travel while staying vigilant and following the recommended procedures by the World Health Organization, public health authorities and local authorities. We will remain flexible in our understanding and approach to all prior bookings.
If you are looking to book please feel confident in our Fraser World Best Flexible Rate - book now, pay on arrival. Free cancellation up to 48h prior to arrival date.
Guests who booked via online travel agents or other third parties are advised to contact their booking provider for information on their policies and for assistance.
Committed to inclusion and respect
While travel – our shared passion – may temporarily be challenged, at Frasers Hospitality we believe in its enduring power to connect us and move us closer to our vision: a world of understanding and care. At all times, we remain grounded in our purpose and focused on our values of inclusion and respect.
Thank you for your support and your loyalty. We will keep you updated through this dynamic situation and can’t wait to welcome you at one of our properties soon.
Stay well at this time,