FREQUENTLY ASKED QUESTIONS

Where is the property located?

Fraser Suites Reserve Bangkok is located within Tower 2 of One Bangkok, the largest holistically integrated district in The Heart of Bangkok, at the intersection of Wireless Road and Rama IV Road. The property offers seamless access to premium office buildings, luxury retail destinations, world-class dining, cultural attractions, and public transportation.

What Wellness facilities are available?

Residents enjoy access to a comprehensive wellness offering at Level 36, including a state-of-the-art fitness studio, infinity pool, hydrotherapy facilities, and the House of Rejuvenation. Additional wellness experiences are available at an extra charge, including red light therapy, dry float sessions, yoga, sound bath healing, recovery treatments, and a range of restorative wellness programmes designed to support physical and mental well-being.

For House of Rejuvenation reservations, please contact: wellness.onebangkok@frasershospitality.com

What is Club Frasers?

Club Frasers is our signature residents' social club, thoughtfully designed to foster meaningful connections through curated cultural, business, lifestyle, and networking experiences. Guests staying in eligible Club room categories on levels 45 and 46 also enjoy exclusive access to dedicated Club Frasers privileges and services.

Is Wi‑Fi included?

Yes, complimentary high-speed Wi‑Fi is available throughout the property, including all residences and public areas.

Are the residences suitable for long stays?

Yes. Fraser Suites Reserve Bangkok is specifically designed for both short and extended stays, offering spacious residences, residential-style amenities, personalised services, and thoughtful comforts to support longer-term living.

Do residences have kitchen facilities?

Selected room categories feature fully equipped kitchenettes or kitchens, providing the convenience and flexibility of home for both short and extended stays.

Is housekeeping provided?

Yes, housekeeping services are provided for all residents to ensure a comfortable and seamless stay experience.

Is parking available?

Yes, parking is available for residents and guests, subject to availability.

Is the property family friendly?

Yes, Fraser Suites Reserve Bangkok welcomes families and offers spacious one-, two-, and three-bedroom residences that are ideal for family stays. Selected residences also feature generous living and dining spaces for added comfort and convenience.

What is the standard check-in and check-out time? What are extra charge rates for early check-in and late check-out?

Standard check-in time is 3:00 PM, and check-out time is 12:00 PM.

Early check-in and late check-out requests are subject to availability and may incur additional charges. Please contact our Reservations team at reservations.onebangkok@frasershospitality.com in advance or speak with our Front Office team for assistance.

How far is the property from the airports?

Suvarnabhumi Airport (BKK)

Distance: Approximately 35 km

Hotel Limousine Service available

Chargeable fees are applicable for single and round trips.

Don Mueang International Airport (DMK)

Distance: Approximately 28 km

Hotel Limousine Service available

Chargeable fees are applicable for single and round trips.

Please contact concierge.onebangkok@frasershospitality.com prior to arrival to arrange airport transfers.

Does the property provide airport shuttle service?

One Bangkok offers the "One Bangkok Airport Shuttle," a direct transportation service connecting One Bangkok and Suvarnabhumi Airport, with three scheduled departures daily at 1300hr, 1600hr and 1900hr for added convenience. The fare is THB 180 per person and can be paid by cash, credit card, or QR code. Seats are available on a first-come, first-served basis.

What is the nearest public transportation?

The nearest public transportation option is MRT Lumphini Station (Exit 1). Guests can conveniently access One Bangkok via the direct underground walkway connecting the station to the Parade Zone on Level B1, providing seamless access to the development.

Do the residences provide shuttle service to the nearby attractions?

One Bangkok operates the complimentary One Bangkok City Shuttle, a city connector service linking One Bangkok with BTS Phloen Chit Station and surrounding public transportation networks. The shuttle departs every 15 minutes from Mahatun Plaza, providing convenient access to the BTS Skytrain network and nearby destinations.

Are the restaurants and House of Rejuvenation open for non-residents?

Yes, all guests are welcome to enjoy the property's dining venues. The House of Rejuvenation wellness facilities are also open to external guests; however, advance reservations are required and availability may be limited.

What are the available dining options? What are the operating hours?

Fraser Suites Reserve Bangkok offers a selection of distinctive dining experiences at Level 36, including:

  • Alba – All-Day Dining
  • Okibi – Contemporary Japanese Dining
  • Sky Bar – Cocktails, wines, and light bites with panoramic city views

Please contact fnb.onebangkok@frasershospitality.com directly for the latest operating hours and reservation availability.

What is cost of breakfast if not included in the room package?

Breakfast is available at an additional charge for guests who do not have breakfast included in their room package. Please contact fnb.onebangkok@frasershospitality.com directly for the latest breakfast pricing and promotions.

What are the payment modes available at the property?

For your convenience, the property accepts a variety of payment methods, including major credit cards, cash, and QR code payments. Please approach our Resident Host team if you require assistance with your preferred payment method or would like to confirm the availability of a specific QR payment platform prior to your arrival.

Where is the closest bank, ATM and exchange office located?

Banks, ATMs, and SuperRich currency exchange services are conveniently located within Parade at One Bangkok, approximately a short walk from the property.

Is babysitting service available?

Babysitting services may be arranged upon request, subject to availability and advance notice. Additional charges may apply. Please contact our Resident Host at concierge.onebangkok@frasershospitality.com prior to your arrival.

Do you provide adaptors and mobile chargers for guests? Are there additional charges?

Yes, adaptors and mobile chargers are available for guest use, subject to availability. These are provided complimentary, with no additional charges. Please enquire at our Front Office located at level 36 should you require assistance during your stay.

 

What is the booking cancellation policy?

Cancellation policies vary depending on the room rate, package, and reservation type selected. Please refer to your booking confirmation for the applicable cancellation terms or contact reservations.onebangkok@frasershospitality.com directly for assistance.

Do I need to complete an arrival card before entering Thailand?

From 1 May 2025, all foreign travellers will be required to complete the Thailand Digital Arrival Card (TDAC), within 72 hours before entering the country, whether they hold a visa or not. This new system replaces the TM6 paper form, as part of the drive to modernize and streamline entry procedures.

For more details and registration, please visit tdac.immigration.go.th

Do all residents have access to the Resident Lounge?

Yes, all residents have access to the Resident Lounge and will be able to enjoy complimentary coffee and tea.

DESTINATIONS