#Frasercares - covid - 19

FREQUENTLY ASKED QUESTIONS

Is room service available?

Unfortunately, room service is not available but we partner with online delivery partners as well as local restaurants. 

What are the amenities & facilities available at Capri by Fraser Frankfurt?

At Capri by Fraser Frankfurt, facilities include a 24/7 fully-equipped gym, Hotspot business centre, a restaurant & bar and a Spin & Play laundry room. 

▪       Free high-speed Wi-Fi throughout the hotel  

▪       Free newspaper App with access to over 7,000 local and international media publications  

▪       HotSpot Business Centre 

▪       Restaurant & Bar  

▪       Delite Grab & Go  

▪       Spin & Play Laundry Room  

▪       Meeting facilities 

▪       Fitness Room   

▪       Underground & gated car park 

Is catering available?

Yes, catering for coffee breaks, breakfast, lunch, and dinner are available. 

Are the facilities complimentary?

Yes, unless indicated, we offer complimentary access to most facilities available at Capri by Fraser Frankfurt. 

The meeting rooms are chargeable with room-only hire or at day-delegate rates which also include food & beverage throughout the event.

What time is check-in and check-out?

Check-in is 14:00 and check-out is 11:00.  

Are the meeting rooms interconnecting?

Yes, Pow Wow 1 and 2 can connect with one each other to become a larger meeting room for a total of 97 sqm in floor area.  

Is the gym accessible 24/7?

Yes, the 24/7 gym is accessible with a key card.

What time is breakfast served?

Guests can enjoy breakfast at Caprilicious restaurant from 07:00 – 10:00 (Monday-Friday), and 07:00 – 11:00 (Saturday and Sunday).

Is Capri by Fraser Frankfurt within walking distance to Messe Frankfurt?

Yes, the hotel is a 5-minute walk to the entrance of the main hall at Messe Frankfurt.  

Are there any Fraser World member rates?

Fraser World rate plans are available at Capri by Fraser Frankfurt. Members can benefit by collecting points through either booking the Fraser World rate plans or other public rate plans directly from our brand website or with our reservations team.  

How do I make a reservation and enquiry?

Enquiries and reservations can be made with our reservations team at  reservations.frankfurt@capribyfraser.com or speak with us +49 69 133 88 77 888.  

What are some of the best attractions near Capri by Fraser Frankfurt?

Some attractions that we recommend you to visit include Palmengarten botanical gardens, Senckenberg Museum,  Ebbelwei-Express and Goethe House. Alternatively, do check out The Alte Oper,  Festhalle Messe or the mega shopping mall Skyline Plaza.

Does the hotel offer on-site parking?

Yes, we have an underground and gated secure car park available. A daily charge of €18,00 applies.  

What is your best rate guarantee policy?

Our website offers the best rates; however, if guests do find a lower price elsewhere within 24 hours of booking, we will match the lower rate.

Are pets allowed?

Yes, we are a pet-friendly hotel and pet amenities are available on arrival with pet bedding, feeding and drinking bowls, and treats.  

What is the cancellation policy?

The cancellation policy depends on the rate plan booked. Some require more notice than others, while some even require full prepayment at the time of booking and are non-refundable in case of cancellation. 

Should you require more information, please feel free to contact us at reservations.frankfurt@capribyfraser.com or  tel +49 69 133 88 77 888

Where can I get the best rates?

The best rates are available on our website. If you require further assistance, please feel free to contact us at reservations.frankfurt@capribyfraser.com or tel +49 69 133 88 77 888 . 

How do I get to the hotel from Frankfurt main train station or the airport?

There are a few ways to reach Capri by Fraser Frankfurt and they include:

▪       Taxi from the airport (FRA): This is the easiest option as the hotel is only 13 km away.   

▪       Train from the airport: The Regional Train (S8) goes directly to Frankfurt Main Train Station. From the station, the hotel is either a short taxi ride or a comfortable 10-minute walk away.  

From the Main Train Station: Take the Subway (U4) to Messe / Festhalle (1 stop)

Is the menu customisable to my dietary needs?

Yes, do give us minimum 24-hour notice so that we can notify our F&B team.

Are baby cots available?

Yes, complimentary baby cots are available, subject to availability.