#Frasercares - covid - 19

FREQUENTLY ASKED QUESTIONS

What is the breakfast operating hours?

The Dining Room is open from 06:30-10:00 on weekdays, and 06:30-10:30 on weekends and public holidays.

Where is the Kids’ Play area?

The Kids’ Play area is located on the 4th floor.

Is the menu at your restaurant customisable to my dietary needs?

Kindly inform our staff prior to your arrival should you require alternative dietary arrangements. 

Is the property pet-friendly?

Unfortunately, pets are not permitted within the property. 

What are the check in and check out times?

Check in is at 14:00 and Check out is 12:00.

Are the facilities complimentary?

All facilities are complimentary for in-house guests, except for meeting rooms. 

Are baby cots available?

Yes, guests can request for a baby cot, subject to availability. An advance reservation is recommended. 

Are airport transfers available?

Yes, airport transfers are available and applicable charges apply. Please call +8620 28019888 or email reservations.guangzhou@frasershospitality.com to make a reservation. 

Is catering available for my event in Guangzhou?

Yes, we will be more than happy to customise the catering for your events based on your needs and requirements. 

What is the nearest metro station?

The metro station closest to Fraser Suites Guangzhou is Shipai Qiao on Line 3 of the Guangzhou Metro. The station’s exit A is in front of the hotel. You can easily access Guangzhou’s tourist attractions by subway.

What are some of the best attractions nearby?

Among the best Guangzhou tourist attractions close to Fraser Suites Guangzhou are Canton Tower, Guangzhou Opera House and shopping malls such as OneLink Walk, Tai Koo Hui, Tee Mall, Grandview Plaza and Parc Central.

What is your best rate guarantee policy?

Please visit our Best Rate Guarantee Policies for more information.

How do I make a reservation and enquiry about conference facilities for my event in Guangzhou?

For any reservations or enquiries, please email our sales team at anny.tang@frasershospitality.com

Where can I get the best rates for my Guangzhou hotel booking?

Fraser World offers the best rates to Fraser World Members. For special Guangzhou holiday deals, sign up as a Fraser World member to enjoy the best available rates. 

Does the property have parking facilities?

Yes, parking is available, and inhouse guests enjoy a 50% discount on parking fees.

On which floor is the restaurant located?

The Dining Room is located on level 4. It is open for breakfast from 06:00-10:00 on weekdays, and 06:30-10:30 on weekends.

Is breakfast provided during my stay?

Depending on the type of rates and promotion selected, breakfast may be  chargeable.

Is there a shopping mall near Fraser Suites Guangzhou?

There are many shopping malls nearby, such as OneLink Walk, Tai Koo Hui, Tee Mall, Grandview Plaza and Parc Central

What are the opening hours?

Operating hours are as follows:

Gym: 24/7

Swimming Pool: 07:30-21:30 (Monday 14:00-21:30)

Steam, Sauna and Jacuzzi: 07:30-22:00

Kids’ Play area: 07:30-22:00

Golf simulator: 24/7

Retreat room: 24/7