#Frasercares - covid - 19

FREQUENTLY ASKED QUESTIONS

Is the restaurant menu customisable to my dietary needs?

Yes, please feel free to notify us of your dietary requirements

What is your cancellation policy?

Cancellations must be made before 12:00 (Local Time) 2 days before arrival to avoid a 1-night cancellation charge

How do I make a reservation or enquiry?

For enquiries and reservations, please contact us on tel: +81-6-6635-7170
or email: reservations.osaka@frasershospitality.com

Are the facilities complimentary?

In-house guests enjoy complimentary access to the gym and sauna. The meeting room is available at JPY 3,850 per hour. Guests in our one- and two-bedroom executive apartments may enjoy one hour’s complimentary use of the meeting room

Is catering available?

Unfortunately, we are not able to offer catering for on-site meetings and events

Are there any Fraser World member rates?

Yes, Fraser World member rates are available. Do sign up for free membership to take advantage of our special rates and other privileges. 

What are the facilities’ operating hours?

The meeting room and sauna close at 22:00. The gym operates 24/7 and children under 16 years must be accompanied by an adult

How do I get the best rates?

The best rates can be found on our website. 

Are airport transfers available?

Unfortunately, we do not offer airport transfer services but a taxi can be arranged upon request. 

What are some of the amenities available?

We offer a 24/7 fully-equipped gym, steam and sauna facilities and meeting rooms for the convenience of our guests.

What time is breakfast served?

Breakfast is served from 07:00-10:00 (last entry at 09:30)

Is parking available at the property?

Unfortunately, there is no on-site parking available, but we have a contracted car park near the property where guests can park for up to 24 hours for JPY2,000. However, please note that multiple entries and exits are not allowed

Is breakfast provided during my stay?

Yes, breakfast is usually provided as an inclusion during your stay. We would advise to check your accommodation booking to determine the inclusions