The best rates can be found on our website. 

Unfortunately, we do not offer airport transfer services but a taxi can be arranged upon request.

Yes, we can keep your luggage before check-in time and after check-out on the day.

Yes. Please send it to our address (including hotel name), and in the remarks column please write the name of your reservation name (guest name) and the date of check-in (format: “check-in MM/DD”)
Please also take note of the following
1. We do not accept long-term storage. Please specify the delivery date so that it will arrive on the day of your stay or the day before.
2. We only accept deliveries that have been prepaid.
3. Please inform the hotel in advance when to expect your luggage.
4. In principle, we cannot store valuables, fragile luggage, perishables, or other luggage with special requirements.

Yes, we offer luggage forwarding services to your next hotel in Japan.
For more details, please contact our front desk staff upon arrival.

In-house guests of Fraser Residence Nankai, Osaka get to enjoy complimentary access to the gym and sauna. The meeting room is available for rent at JPY 3,850 per hour. As a special perk for guests staying in our one- and two-bedroom executive apartments, we are pleased to offer one hour of complimentary use of the meeting room.

The meeting room and sauna open 8:00 -  22:00. The gym operates 24/7 and children under 16 years must be accompanied by an adult.
The front desk is available 24/7. 

Unfortunately, there is no on-site parking available at Fraser Residence Nankai, Osaka, but we have a contracted car park near the property where guests can park for up to 24 hours for JPY2,000.

Breakfast is served from 07:00-10:30 (last entry at 10:00)
Breakfast is provided as an inclusion in some plan. Or you can purchase the breakfast ticket at front desk on the day.
We would advise to check your accommodation booking to determine the inclusions.

Yes, Fraser World member rates are available. Do sign up for free membership to take advantage of our special rates and other privileges. 

These vouchers can only be redeemed through direct email bookings and are not applicable for online bookings through our website.
Currently, only Studio and 1-bedroom units are available for E-voucher bookings at our property.

Yes. If you prefer a smoking room, please indicate it in the remarks section when making your reservation. Not available on excective floor. 

Limited availability may prevent us from fulfilling all requests. Thank you for your understanding in advance.

Studio Double : 180 cm x 200 cm x 1

Studio TWIN : 100 cm x 200 cm x 2

One Bedroom Double : 180 cm x 200 cm x 1

One Bedroom TWIN : 120 cm x 200 cm x 2

Two Bedroom : 180 cm x 200 cm x 1 / 120 cm x 200 cm x 2

The cancellation policy depens on the plan. Please refer to the plan information you have booked for details.

When visiting the Expo 2025 Osaka, Kansai site, please use public transportation.
The most convenient most convenient way from our hotel to the Osaka Expo will be as follows for your reference. It takes 40-50minutes (approx 14km).
* Private cars or other such vehicles are not permitted to enter the Expo site.

Transferring to the Osaka Metro Chuo Line is expected to be concentrated at Hommachi Station (Midosuji Line) and Bentencho Station (JR Osaka Loop Line). Make sure to allow for extra time when visiting the site.

Regarding the shuttle bus,
You must make a reservation via APP to use the shuttle buses. Also, a separate fare is required to use the shuttle bus.
For details on reservations, departure stations, and travel times, access the following links.

https://www.transport.expo2025.or.jp/en/route/bus/namba.html