#Frasercares - covid - 19

FREQUENTLY ASKED QUESTIONS

What is the cancellation policy?

The cancellation policy depends on the rate plan booked. To avoid incurring cancellation charges, cancellation requests must be received and acknowledged 24 hours prior to arrival. 

Should you require more information, please contact us at reservations.kualalumpur@capribyfraser.com or tel +603 238 16888

Where can I find the best rates?

Book directly with us via our website for the best rates available: 

https://www.frasershospitality.com/en/malaysia/kualalumpur/capri-by-fraser-bukit-bintang/ 

Don't forget to check out our ongoing offers to take advantage of the best deals!  

If you require further assistance, please feel free to contact us at: reservations.kualalumpur@capribyfraser.com / tel +603 238 16888

Are the residences disabled-friendly?

Yes, the property is disabled-friendly.

Selected rooms and facilities allow for ease of access for wheelchair users. Should you require additional assistance, please feel free to contact us at: reservations.kualalumpur@capribyfraser.com or tel +603 238 16888

Are there any fitness facilities?

Yes, there is a 24/7 fully-equipped gym located on Level 42 for our in-house guests, in addition to an open-air saltwater pool at Level 41. 

What is your best rate guarantee policy?

We offer the best rate guaranteed. 

What are the reception’s operating hours?

Our reception operates 24 hours to take care of guests' needs

Where are the closest bank, ATM and exchange office located?

The closest bank is located opposite the hotel ie UOB Bank Jalan Imbi.

The nearest ATM, and money changer can be found within Bukit Bintang vicinity namely, shopping malls such as Lot 10 and Pavilion.

Where can I dine?

Our all-day dining restaurant, is located in The Den at Level 40 and 40M.

For in-room dining, kindly refer to our TV menu and place your order via the IPTV.  

Is internet access provided?

Yes, guests can enjoy complimentary high-speed Wi-Fi access in-room and around the property. 

What are the recommended attractions in Kuala Lumpur?

Kuala Lumpur is a metropolitan city featuring skyscrappers, colonial architecture, and natural attractons and a melting pot of cultures and diversity. Some of the iconic landmarks include Kuala Lumpur City Centre (KLCC), Central Market for local knik-knacks, and the Petaling Street for local delights.

Nature lovers can look to Natural Bukit Nanas Forest Reserved, Lake Garden and KL Bird Park. 

If you're travelling with young ones, some of the hotspots include Aquaria KLCC, Superpark Malaysia, Zoo Negara (National Zoo), Berjaya Times Square Theme Park, Petrosains Discovery Centre, Escape Room Kuala Lumpur, Camp5 Eco City Climbing Gym and National Museum. 

What time is breakfast?

Breakfast is served daily from 06.30 – 10:30 at our all-day dining restaurant in The Den.

How much does it cost to use the hotel’s limousine service

Airport transfers can be arranged from RM 200.00 per car per way. Please approach our Concierge for more details. 

What type of beds are provided?

Each of our rooms comes with either 1 King Bed or 2 Twin Beds. Options are subject to room availability and according to room types.

How much does breakfast cost?

Breakfast is available for in-house guests upon check-in at RM30/adult and for children (between 6 and 12 years, inclusive) at RM15/child daily.  

What are the services and facilities offered?

Capri by Fraser, Bukit Bintang / Malaysia features studios and one-bedroom apartments fully furnished (with selected units equipped with kitchenettes) and modern bathroom amenities.

Other highlights include our social hub, The Den,  24/7 gym, saltwater pool with kids' pool, Spin & Play (Self Service-Launderette & Games Room), sauna, meeting rooms, Club Lounge (Pow Wow), self-check-in kiosk ,scheduled complimentary shuttle service, all-day dining outlet and mechanical carpark.

How do I make a reservation and enquiry?

To host events such as business or semi-casual gatherings, seminars, meetings, workshops, weddings and more, please contact us at: 

sales.kualalumpur@capribyfraser.com / tel +603 238 16888

Is an airport shuttle available?

Airport transfers can be arranged when requested in advance, and is subject to additional charges. Limousine services is chargeable from RM 200 per car per way, with 50% surcharge for midnight pick-up and send-off. Please contact our Concierge for more details

Is there a shuttle bus to surrounding areas?

Yes, a complimentary Shuttle Bus Services is provided for in-house guests. Please contact our Front Office team for schedule and route.

●        Seats are subject to availability and on a first come first served basis for in-house guests. 

●        Departure time and duration of trip may vary due to traffic conditions 

●        Shuttle bus will stop at designated stops only to pick up or drop off guests 

Notice (Updated 1 Dec 2021) 

As services and facilities may be limited during our fight against COVID-19, the availability of trips and the bus capacity are subject to change. We advise guests to check with our Front Desk upon arrival to arrange the best transportation options for your stay.  

What time is check-in and check-out?

Check-in is at 15:00. Check-out is at 12:00.

Are pets allowed?

Yes, we're pet friendly. There will be a small pet handling fee. Do contact reservations.kualalumpur@capribyfraser.com or tel: +603 238 16888 for more information.

Are newspapers provided?

No, we apologise that newspaper will not be provided.

Is it possible to store my luggage at the hotel before check-in?

Yes, you may store your luggage with us. Please check with our Concierge for assistance (terms and conditions apply). 

Can I cancel or amend my reservation that was booked directly via your website?

The cancellation policy is stated in detail and varies with the type of offer selected. 

Should you require more information, please feel free to contact us at reservations.johorbahru@capribyfraser.com or tel +607 277 0888. 

Is on-site parking available and what is the cost?

On-site parking is available, and is chargeable at RM 12.00 per car per day.

How do I get to the hotel?

Capri by Fraser, Bukit Bintang / Malaysia is located about 57 km from Kuala Lumpur International Airport 1 and 2.

From Kuala Lumpur International Airport and 2:

• By Taxi: Taxis are available at the taxi stand. 

By Private Hire Vehicle

• Advance booking is required for taxi and limousine services. Fare depends on the type of vehicle, number of passengers, as well as travel distance. 

Should you require more information, please feel free to contact us at reservations.kualalumpur@capribyfraser.com or tel +603 238 16888

What is the maximum number of guests allowed in each residence type?

In general, our apartments can accommodate up to 3 persons depending on the room category. 

There is a strict adherence to the number of guests in each room type as recommended under the Health & Safety regulations. 

Should you require more information, please contact us at reservations.kualalumpur@capribyfraser.com or tel +603 238 16888

Are baby cots and extra beds available?

Complimentary baby cots are available upon request, subject to availability. Extra beds are chargeable and subject to availability.