#Frasercares - covid - 19

FREQUENTLY ASKED QUESTIONS

Is any documentation (e.g. vaccination certificate) required for me to stay at your properties? Are there any groups of people who are restricted from staying at Fraser Residence Prince of Wales Terrace?

Fraser Residence Prince of Wales Terrace currently does not require any documentation from guests to stay at our property.

What is the cancellation policy at Fraser Residence Prince of Wales Terrace?

Cancellations can be made 48 hours before check-in at Fraser Residence Prince of Wales Terrace.

Can I cancel my reservation at Fraser Residence Prince of Wales Terrace within 24 hours due to a government-issued travel ban, flight cancellation or other COVID-related issues?

Yes, guests may cancel their reservation at Fraser Residence Prince of Wales Terrace unless an advance purchase rate was booked.

Is there wireless Internet at Fraser Residence Prince of Wales Terrace?

Yes, we offer complimentary Wi-Fi access at Fraser Residence Prince of Wales Terrace.

Is on-site parking available and complimentary for guests of Fraser Residence Prince of Wales Terrace?

Yes, parking is available at Fraser Residence Prince of Wales Terrace. However, charges apply.

What are the reception’s operating hours at Fraser Residence Prince of Wales Terrace?

The reception is open 24 hours at Fraser Residence Prince of Wales Terrace for your convenience.

Are the apartments private at Fraser Residence Prince of Wales Terrace?

The apartments at Fraser Residence Prince of Wales Terrace are designed for utmost privacy and guests are able to come and go discreetly with no interruption from staff. When you require assistance, our concierge and reception staff are at your service.

 

What is the city’s weather like, where Fraser Residence Prince of Wales Terrace is located?

Where Fraser Residence Prince of Wales Terrace is located, London has a seasonal temperate climate.

What are the services and facilities offered at Fraser Residence Prince of Wales Terrace?

At Fraser Residence Prince of Wales Terrace, guests have access to Laundry and Dry cleaning services at an extra charge, as well as a reception and gym nearby.

What are the payment modes available at Fraser Residence Prince of Wales Terrace?

We accept payment by Cash, Credit card and Bank transfer at Fraser Residence Prince of Wales Terrace.

Can I store my luggage before check-in at Fraser Residence Prince of Wales Terrace?

Definitely. Please approach our Concierge for assistance, or contact powt@frasershospitality.com or call +44 (0) 20 7376 0227.

Are the apartments at Fraser Residence Prince of Wales Terrace good for long stays?

The serviced apartments at Fraser Residence Prince of Wales Terrace were designed with long stays in mind.

With our spacious layouts, a great location, well-equipped kitchens and amenities like washing machines, dryers and dishwashers, they are ideal for extended stays.

What is the check-in time at Fraser Residence Prince of Wales Terrace?

Check-in time at Fraser Residence Prince of Wales Terrace is 16:00.

Is there an airport shuttle service to Fraser Residence Prince of Wales Terrace?

An airport shuttle service is not available at Fraser Residence Prince of Wales Terrace. A private limousine service may be arranged at an extra charge.

How much does it cost to stay at Fraser Residence Prince of Wales Terrace?

Our rates vary according to your travel dates and type of accommodation. Do visit our website for the available rates and packages offered

What is the maximum number of guests allowed in each residence type at Fraser Residence Prince of Wales Terrace?

A maximum of 2 guests can occupy the One Bedroom apartment, a maximum of 4 guests can occupy the Two Bedroom apartment, a maximum of 6 guests can occupy the Three Bedroom apartment, while a maximum of 8 guests can occupy the Four Bedroom apartment at Fraser Residence Prince of Wales Terrace.

Where are the nearest bank, ATM and exchange office located near Fraser Residence Prince of Wales Terrace?

You will find the nearest bank, ATM and exchange office located a 5-minute walk from Fraser Residence Prince of Wales Terrace.

Are there any historical sites close to Fraser Residence Prince of Wales Terrace?

Many travellers enjoy visiting the Churchill War Rooms (2.4 miles/3.9 km), Tower of London (4.7 miles/7.6 km), and Houses of Parliament (2.6 miles/4.2 km).  

What is the check-out time Fraser Residence Prince of Wales Terrace?

Check-out time at Fraser Residence Prince of Wales Terrace is 11:00.

What are the benefits of a serviced apartment, like those at Fraser Residence Prince of Wales Terrace?

Serviced apartments, like those at Fraser Residence Prince of Wales Terrace, offer flexible accommodation to suit your needs. With our spacious layouts, you can have enough room for privacy or social interaction whenever you want. Designed to feel like your own home, the apartments come with well-equipped kitchens and amenities like washing machines, dryers and dishwashers for a self-contained stay.

Do you provide TV channels or movies in different languages at Fraser Residence Prince of Wales Terrace?

International channels are available for your viewing pleasure at Fraser Residence Prince of Wales Terrace.

What happens if a guest in the same property is infected with COVID-19 during my stay? What kind of help and support can I expect at Fraser Residence Prince of Wales Terrace?

Affected guests are required to inform the hotel and self-isolate. We will support guests' needs throughout their stay. 

What items are prohibited at Fraser Residence Prince of Wales Terrace?

Fraser Residence Prince of Wales Terrace prohibits all items deemed illegal by the local government on the property.

Is there a gym at Fraser Residence Prince of Wales Terrace?

Guests of Fraser Residence Prince of Wales Terrace can enjoy using the gym at nearby Fraser Suites Kensington, a 10-minute walk away.

How do you ensure sustainability at Fraser Residence Prince of Wales Terrace?

At Fraser Residence Prince of Wales Terrace, we are proud to be awarded bronze status on our first inspection by Green Tourism, and we continue to ramp up our efforts to be greener. 

Our property was assessed on:

  • Mindful waste reduction 
  • Responsible water usage 
  • Energy efficiency 
  • Promotion of local biodiversity 

Are baby cots and extra beds available at Fraser Residence Prince of Wales Terrace?

Yes, baby cots are subject to availability. Extra beds are chargeable.

What are some family-friendly activities in the city where Fraser Residence Prince of Wales Terrace is located?

All major attractions offer family-friendly events in London, where Fraser Residence Prince of Wales Terrace is located.

Can I request reduced contact services (eg housekeeping) at Fraser Residence Prince of Wales Terrace as I prefer to minimise unnecessary contact?

Of course. Guests may request for reduced contact services at Fraser Residence Prince of Wales Terrace. Please let us know when you check in. 

Are there accessible suites at Fraser Residence Prince of Wales Terrace?

Yes, Fraser Residence Prince of Wales Terrace has fully accessible rooms. However, the property is a listed heritage building and the entrance to the lobby has 6 steps.

What popular attractions are close to Fraser Residence Prince of Wales Terrace?

Some of the nearby attractions we recommend include Kensington Gardens (0.2 miles/320m), Kensington Palace (0.2 miles/320m), and Japan House London (0.2 miles/320m). 

Is there a supplement for children at Fraser Residence Prince of Wales Terrace?

Children may stay at Fraser Residence Prince of Wales Terrace without supplementary charges.

What are the sanitisation protocols in place now due to COVID-19 at Fraser Residence Prince of Wales Terrace?

Fraser Residence Prince of Wales Terrace has a sanitiser station at the reception for guests and staff. Frequent cleaning and disinfection of all touchpoints and public spaces are conducted.

Are pets allowed on the premises at Fraser Residence Prince of Wales Terrace?

Yes, pets are allowed at Fraser Residence Prince of Wales Terrace

Can I cancel or amend my reservation that was booked via third-party or online travel agents for Fraser Residence Prince of Wales Terrace?

Yes, you can. Please contact your third-party or online travel agents directly for any amendments to your booking at Fraser Residence Prince of Wales Terrace.

What are some restaurants close to Fraser Residence Prince of Wales Terrace?

Conveniently located restaurants include Grato, Little India, and Launceston Place. 

What are the available dining options at Fraser Residence Prince of Wales Terrace?

Guests can cook in the comfort of their apartment at Fraser Residence Prince of Wales Terrace. There are also lots of great cafes and restaurants nearby.

What happens if a guest in the same property is infected with COVID-19 during my stay? What kind of help and support can I expect at Fraser Residence Prince of Wales Terrace?

Affected guests are required to inform the hotel and self-isolate. We will support guests' needs throughout their stay. 

How much is the Accommodation Tax at Fraser Residence Prince of Wales Terrace?

The Accommodation Tax is 12.5% and drops to 2.5% on the 29th day. From April 1, 2022, the tax is 20% and drops to 4% on the 29th day at Fraser Residence Prince of Wales Terrace.

Where can I find the best rates for Fraser Residence Prince of Wales Terrace?

You can find the best available rates on our website. For further assistance, contact us at powt@frasershospitality.com or call +44 (0) 20 7376 0227.

Are the apartments good for families at Fraser Residence Prince of Wales Terrace?

Yes, the apartments at Fraser Residence Prince of Wales Terrace are spacious with flexible layouts to accommodate your needs. With separate living and bedroom areas and modern open plan kitchens, there’s enough space for privacy and family bonding.

We also offer baby cots for small children, and kids can relax in their own space. In the evenings, families can come together after a busy day for a home cooked meal, just like they would do in their own home.

What type of beds are provided in the apartments at Fraser Residence Prince of Wales Terrace?

Our bedrooms are furnished with king-sized beds, queen-sized beds and twin beds. 

How will I know if Fraser Residence Prince of Wales Terrace is closing temporarily?

Please contact the reception at Fraser Residence Prince of Wales Terrace which will remain open 24/7 for updates.

How do I get to Fraser Residence Prince of Wales Terrace?

Fraser Residence Prince of Wales Terrace is located at 2-14 Prince of Wales Terrace, London W8 5PE, and easily accessible by Taxi, Train or Car. 

What is the smoking policy at Fraser Residence Prince of Wales Terrace?

Smoking is not permitted at Fraser Residence Prince of Wales Terrace.

How many rooms does Fraser Residence Prince of Wales Terrace have?

Fraser Residence Prince of Wales Terrace has 19 fully furnished serviced apartments with three or four bedrooms. 

How do I cancel or amend corporate/group reservations for Fraser Residence Prince of Wales Terrace?

Please contact our Reservations team at powt@frasershospitality.com or call +44 (0) 20 7376 0227 for assistance.

What is the Best Flexible Rate policy for Fraser Residence Prince of Wales Terrace?

Fraser Residence Prince of Wales Terrace offers cancellations 48 hours before check-in. For long stays, cancellation is as per the contract.

Are newspapers provided at Fraser Residence Prince of Wales Terrace?

Yes, a range of online newspapers is available at Fraser Residence Prince of Wales Terrace.

Can I check-in early or check-out late at Fraser Residence Prince of Wales Terrace?

Yes, early check-in is possible, subject to availability, and late check-out up to 12:00 is subject to availability. However, additional charges apply thereafter.

Do the apartments have kitchens at Fraser Residence Prince of Wales Terrace?

Yes. The modern kitchens at Fraser Residence Prince of Wales Terrace are fully equipped with appliances, crockery and utensils to prepare home cooked meals. It’s particularly convenient if you’re staying for a longer period, or have kids staying with you.

What are the recommended attractions in the city near Fraser Residence Prince of Wales Terrace?

The exciting city of London has many popular attractions, including the VandA Museum, Natural History Museum, Buckingham Palace, Kensington Palace, Covent Garden and Soho.

Does Fraser Residence Prince of Wales Terrace have official hygiene accreditation?

Fraser Residence Prince of Wales Terrace has been awarded hygiene accreditation from SGS, ASAP and Compliance (Self to Trade Accreditation).

What is the cost of a limousine service to Residence Prince of Wales Terrace?

The cost of the limousine service to Fraser Residence Prince of Wales Terrace depends on the distance travelled, amount of luggage and number of passengers. For further assistance, contact us at powt@frasershospitality.com or call +44 (0) 20 7376 0227.

How do I access my existing reservation for Fraser Residence Prince of Wales Terrace online?

Click on “My Reservation” on our website and enter your confirmation or itinerary number to access your reservation. If you encounter difficulties, please contact our Reservations team at powt@frasershospitality.com or call +44 (0) 20 7376 0227 for assistance.