#Frasercares - covid - 19

FREQUENTLY ASKED QUESTIONS

Is breakfast provided during my stay? 

Yes, breakfast is usually provided during your stay. Please check your accommodation booking to determine the inclusions.

How do I get the best rates? 

Do check out our website for the best rates for your stay.

What are some of the best attractions near the property?

Some of the attractions we recommend you to visit are the New Century Global Centre, Chengdu Exhibition Centre, Guixi Ecological Park and Jiaozi Park.

Are the facilities complimentary? 

The swimming pool, gym, steam and sauna facilities and The Retreat are complimentary for in-house guests.

What is your cancellation policy? 

You may cancel your booking up to one day prior to arrival.

How do I make a reservation and enquiry?

For enquiries or reservations, please feel free to contact us at  +86 28 6390 7888 or email: reservations.frchengdu@frasershospitality.com

What time is breakfast served?

Breakfast is served from 06:30 -10:00 on weekdays, and 07:00-10:30 on weekends and public holidays.

What are the opening hours for the gym and pool? 

The swimming pool is open from 06:00-22:00 while the gym is available 24 hours.

What is your best rate guarantee policy? 

We are committed to offering the best rates for our property; should guests find a lower price within 24 hours of booking we will match the lower rate.

Do you provide airport transfers?

Yes, we have an airport shuttle service that is available at an extra charge.

What are the facilities available at the property?

As a guest of the property, you will have access to a wide range of facilities and services including an indoor swimming pool, gym with yoga room, sauna, children’s playroom and The Retreat relaxation room.

Is the restaurant menu customisable to my dietary needs? 

Yes, please inform Guest Services of your dietary requirements.

Is parking available at the property?

Yes, we have an onsite car park and parking is complimentary for one car per room.

Is catering available? 

Yes, please inform our staff of your catering requirements.