#Frasercares - covid - 19

FREQUENTLY ASKED QUESTIONS

Is catering available?

Yes. Full onsite catering for your events in Hanoi can be arranged.

Is your reception desk open 24/7?

Yes, please do not hesitate to contact the desk should you have any queries.

Is airport transfer available?

Yes, please contact our front desk to make the arrangements.

Are baby cots available?

Yes, complimentary baby cots are subject to availability

Where can I get the best rates?

For the best Hanoi hotel deals, visit our brand website which is always updated with the best rates at any one time. Make sure you get the best deal at https://hanoi.frasershospitality.com/en/offers.html

What in-room amenities are provided in Fraser Suites Hanoi?

●        Complimentary Wi-Fi access

●        Spacious work desk

●        Air Conditioners

●        In-room safe

●        Hair dryer

●        Iron and Ironing board

●        Bedroom slippers

●        Ensuite bathroom with separate shower and soaking tub

●        Modern and well-equipped kitchen

●        Mini Bar

●        Washer/dryer

●        Comprehensive home entertainment system

●        LCD TVA

Do you offer Fraser World member rates?

Fraser Suites Hanoi is not a participating property of Fraser World loyalty programme at the moment. For our Hanoi hotel promotions, please refer to our brand website for the best Hanoi hotel deals.

What is the check-in time?

Check-in time is 2.00pm

What time is breakfast served?

Breakfast is served from 06.00 to 10.00.

Is on-site parking available?

Yes, parking is complimentary for in-house guests.

What services do you offer at your apartments in Hanoi?

Fraser Suites’ Hanoi serviced apartments offer the full spectrum of services for a safe and efficient stay, including 24-hour reception, concierge and security. Wi-Fi access is available throughout the property, and a complimentary shuttle bus service within the city is available.

What is your best rate guarantee policy?

Book directly with us to enjoy the best Hanoi hotel deals. You will be assured that our rates are the best that you can find anywhere. 

For my vacation in Hanoi, can you recommend the best attractions near Fraser Suites Hanoi?

We would recommend visiting the following which are within a 10-minute drive from the property:

●        The ancient Tran Quoc Pagoda which dates back to the 6th century.

●        Hanoi Botanical Gardens - a tranquil city park.

●        Ho Chi Minh Complex - home to Ho Chi Minh’s mausoleum and the presidential palace.

●        The Old Quarter - the heritage city center of Hanoi

●        Vietnam Art Museum showcases the city’s best art works.

What are their operating hours?

Their opening hours are as follows:

●        Gym: 24/7 

●        Steam Room and Sauna: 06.00 – 22.00

●        Swimming Pool: 06.00 to 20.00

●        Restaurant: 06.00 – 22.00

●        Children’s Play Room: 06.00 – 19.00

●        Shuttle bus service: It operates on a fixed weekly schedule

Can you customise the menus at your restaurants in Hanoi according to my dietary needs?

Yes, special menus are available on request.

Is breakfast provided during my stay?

Yes, breakfast is served every day except on public holidays.

Is the property pet-friendly?

Pets are not allowed on the property

How do I make a reservation and enquiry about holding events in Hanoi?

Bookings for your events in Hanoi can be made via our website hanoi.frasershospitality.com

Email: cre.hanoi@frasershospitality.com

Phone: +84 24 3719 8877

What is your cancellation policy?

You may cancel your booking free of charge at least 72 hours before your check-in date. Any cancellations within 72 hours of the check-in date will incur a charge of one night’s stay.

What is the check-out time?

Check-out time is 12.00pm

Are the facilities complimentary?

Yes. Complimentary facilities at our Hanoi accommodation with swimming pool include 24-hour Gym, Swimming Pool, Round-the-clock security and CCTV surveillance, Steam Room and Sauna, and the Children’s Play Room. The Shuttle bus service is complimentary for in-house residents.

All-day Dining, Transportation and Meeting rooms are charged based on usage and requirement.