#Frasercares - covid - 19

FREQUENTLY ASKED QUESTIONS

What are the available dining options?

All-day dining is available at Incanto Restaurant. In-room dining options are available as well. Please contact the Front Desk for the menu.

The well-equipped kitchen/kitchenette in your apartment also provides the convenience of cooking while in residence. 

Is this property pet-friendly?

Unfortunately, pets are not allowed on the premises.

Where is the closest bank, ATM and exchange office located?

The closest ATM is located on the ground floor of Fraser Residence Sudirman, Jakarta. The closest bank and exchange office is 500m from our property.

Please feel free to approach our Concierge for directions or more details.

Is parking available at the property?

Yes, we have an onsite car park and parking is complimentary for one car per room.

How do I get to the hotel? 

Fraser Residence Sudirman, Jakarta is a 20-minute drive from Gambir Train Station, a 10-minute walk from Sudirman Station or a 5-minute walk from MRT Setiabudi Astra Station and TransJakarta Busway. From the airport, guests can reach Fraser Residence Sudirman in 45 minutes by car.

Do you provide airport transfers?

Unfortunately, an airport shuttle service is not available but a limousine service or taxi can be arranged upon request. Please approach our Concierge for more details

What time is breakfast served?

Breakfast is served from 06:00 to 10:00 

Where can I get the best rates?

The best rates available on our website. If you require further assistance, please feel free to contact us at reservations.jakarta@frasershospitality.com or +62 21 2927 2888.  

What is your cancellation policy?

The cancellation policy varies with the type of offer selected. 

For more information, please feel free to contact us at reservations.jakarta@frasershospitality.com or +62 21 2927 2888. 

What time is check-in and check-out?

Our check-in time is 14:00 and check-out time is 12:00.

How much does breakfast cost?

Breakfast is available at IDR 135.000 ++ per person excluding prevailing taxes. 

What are the services and facilities offered?

The services and facilities at Fraser Place Sudirman include:

▪          Fully furnished residences with separate living, dining, kitchen and bedroom areas

▪          Modern and well-equipped kitchen

▪          24/7 reception and concierge services

▪          Complimentary Wi-Fi access

▪          Comprehensive home entertainment system

▪          Olympic-sized outdoor swimming pool

▪          Hot & cold dip pool

▪          Fully-equipped gym

▪          Steam and sauna facilities

▪          Tennis court/ Squash court/Basketball court

▪          Indoor and outdoor children’s playground

▪          Residents’ Lounge

▪          24/7 security services

▪          Residents’ programmes

▪          Daily breakfast

▪          Incanto Restaurant (all day dining) *

▪          Room Service *

▪          Car park

▪          Daily housekeeping services

▪          Laundry services *

▪          Airport transfers *

▪          Mini-Mart and ATM machines available

▪          Secretarial services *

* Charges apply

Are baby cots and extra bed available?

Yes, baby cots are free of charge and subject to availability. Extra beds are also available at IDR 700.000++ per night, excluding prevailing taxes. 
Please feel free to contact our Front Desk for more details.