Celebrating Our 25th!

FREQUENTLY ASKED QUESTIONS

Are there opportunities to exercise at Fraser Suites Kensington?

Guests are invited to enjoy our fully-equipped gym and sauna facilities during their stay with us.  We also have a beautiful private garden, providing a haven of tranquility and a safe space for children to play outdoors. 

What is the cancellation policy at Fraser Suites Kensington?

Cancellations can be made 48 hours before check-in. 

What is the weather like in London, where Fraser Suites Kensington is located?

London has a seasonal temperate climate.

How much does it cost to stay at Fraser Suites Kensington?

The cost of a stay at Fraser Suites Kensington depends on the chosen room type, stay dates and duration of stay. Please contact our reservations team to discuss your booking. Tel +44 (0) 20 7341 2666 or email kensington@frasershospitality.com 

Has Fraser Suites Kensington stepped up cleaning protocols at locations where there are confirmed COVID-19 cases?

Yes. Affected guests will be required to remain in their room and to call NHS 111 for professional medical advice. The duty manager will assist if the guest is too unwell to do so. Food and supplies will be left outside the guest’s room, while utensils are deep cleaned separately. Affected areas will be cordoned off and ventilated, while the affected guest room will be thoroughly cleaned and ventilated for 48 hours.

What is the maximum number of guests allowed in each residence type at Fraser Suites Kensington?

A maximum of 2 guests can occupy the Studio apartment and One Bedroom apartment, a maximum of 4 guests can occupy the Two Bedroom apartment, and a maximum of 6 guests can occupy the Three Bedroom apartment.

For more information, please contact us at kensington@frasershospitality.com or call +44 20 7341 2666

How are you ensuring environmental sustainability at Fraser Suites Kensington?

Fraser Suites Kensington is proud to be certified as a Bronze Green Tourism property. Factors we were assessed on include:

Efficient waste disposal

Minimising food miles

Saving water

Making better use of energy consumption

Are pets allowed at Fraser Suites Kensington?

Yes, pets are allowed at the property.  Please let us know if you plan to bring your pet. 

How do I cancel or amend corporate/group reservations for Fraser Suites Kensington?

Please contact our Reservations team at kensington@frasershospitality.com or call +44 20 7341 2666 for assistance.

Is there air conditioning at Fraser Suites Kensington?

Yes. All the apartments at Fraser Suites Kensington have air conditioning.

Can I cancel or amend my reservation that was booked directly via your website for Fraser Suites Kensington?

Yes, you can. Cancellations and amendments are subject to terms and conditions. If you encounter difficulties, please contact our Reservations team at kensington@frasershospitality.com or call +44 20 7341 2666 for assistance.

Can I request reduced contact services (eg housekeeping) as I prefer to minimise unnecessary contact during my stay at Fraser Suites Kensington?

Of course. Guests may request for reduced contact services. Please let us know when you check in to Fraser Suites Kensington.

Can I check-out later at Fraser Suites Kensington?

Yes, late check-out is possible at Fraser Suites Kensington, subject to availability. 

Do you provide TV channels or movies in different languages at Fraser Suites Kensington?

 International channels are available for your viewing pleasure.

What are some of the amenities at Fraser Suites Kensington?

Some of the more popular amenities offered at Fraser Suites Kensington include free Wi-Fi, a private garden and a fitness centre.

What is the cancellation policy at Fraser Suites Kensington?

The cancellation policy at Fraser Suites Kensington is stated in detail and varies with the type of offer selected.

Should you require more information, please feel free to contact us at kensington@frasershospitality.com or on +44 (0) 20 7341 2666.

Can I check-in early at Fraser Suites Kensington?

Yes, early check-in is possible at Fraser Suites Kensington, subject to availability. 

Can I cancel or amend my reservation that was booked via third-party or online travel agents for Fraser Suites Kensington?

Yes, you can. Please contact your third-party or online travel agents directly for any amendments.

What are the sanitisation protocols in place at Fraser Suites Kensington now due to COVID-19?

Fraser Suites Kensington has set up a sanitiser station at the reception for guests and staff. Frequent cleaning/disinfection of all touchpoints and public spaces is conducted.

How do I get to Fraser Suites Kensington?

Fraser Suites Kensington is located at 75 Stanhope Gardens, South Kensington, London SW7 5RN, and easily accessible by Taxi, Train or Car. 

What are the car park charges at Fraser Suites Kensington?

The car park is on the property with limited availability of only 13 spaces.

The average price is £140.00 + VAT per week.

Are baby cots and extra beds available at Fraser Suites Kensington?

Yes, baby cots are subject to availability. Extra beds are chargeable.

For more details, please contact us at kensington@frasershospitality.com or call +44 20 7341 2666.

What is the maximum number of guests allowed in each residence type at Fraser Suites Kensington?

For Studio Deluxe apartments, the maximum occupancy is 2.

For One Bedroom apartments, the maximum occupancy is 2.

For Two Bedroom apartments, the maximum occupancy is 4.

For Three Bedroom apartments, the maximum occupancy is 6.

If you require more information on Fraser Suites Kensington, please feel free to contact us at kensington@frasershospitality.com or +44 (0) 20 7341 2666.

What time is check-in at Fraser Suites Kensington?

Check-in time at Fraser Suites Kensington is 16:00.

What is the smoking policy at Fraser Suites Kensington?

Smoking is not permitted at Fraser Suites Kensington. 

Is there an airport shuttle service at Fraser Suites Kensington?

An airport shuttle service is not available. A private limousine service can be arranged at an extra charge.

What is the check-out time at Fraser Suites Kensington?

The check-out time at Fraser Suites Kensington is 11:00.

What happens if a guest in the same property is infected with COVID-19 during my stay? What kind of help and support can I expect from Fraser Suites Kensington

Affected guests are required to quarantine and inform the hotel. We will support guests' needs throughout their stay.

Is Fraser Suites Kensington close to medical services?

Fraser Suites Kensington is conveniently located close to the Royal Marsden and Bupa Cromwell Hospitals in London.

Whether you are there to undergo treatment yourself, or you're supporting a loved one, we deliver the same excellent standard of service as well as impeccable comfort to each and every guest who stays with us

Is there a supplement for children at Fraser Suites Kensington?

Children may stay at the property without supplementary charges.

Is Fraser Suites Kensington family friendly?

Yes, our apartments are perfect for families.

Fraser Suites Kensington has Two Bedroom apartments that give families breathing room. With separate dining and living room areas away from the bedrooms, even if a family is only staying with us for a few days, it really feels like a home away from home.

How can I access the digital concierge service at Fraser Suites Kensington?

You can access the digital concierge via the unique QR code in your suite at Fraser Suites Kensington. The service can be accessed 24-hours a day, 7-days a week.

Is on-site parking available and complimentary for guests at Fraser Suites Kensington?

Yes, parking is available. However, charges apply. 

How do I access my existing reservation at Fraser Suites Kensington online?

Click on “My Reservation” on our website and enter your confirmation or itinerary number to access your reservation. If you encounter difficulties, please contact our Reservations team at kensington@frasershospitality.com or call +44 20 7341 2666 for assistance.

Can I cancel my reservation at Fraser Suites Kensington within 24 hours due to a government-issued travel ban, flight cancellation or other COVID-related issues?

Yes, guests may cancel their reservation unless an advance purchase rate was booked.

Is there Wifi at Fraser Suites Kensington?

Yes, there is Wifi at Fraser Suites Kensington.

What is the digital concierge service at Fraser Suites Kensington?

A digital concierge, also known as a virtual concierge, is a type of artificial intelligence that can be used to provide assistance to guests of Fraser Suites Kensington. It offers services a traditional concierge would, such as recommendations of local attractions and key information about the property. 

Is Fraser Suites Kensington accessible?

Yes. Fraser Suites Kensington offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.

How can the digital concierge assist me during my stay at Fraser Suites Kensington?

The digital concierge can help you with a number of questions about the property and city. These are just some of the questions you can ask.

  • What is the check-in time?
  • Is there a gym and what time is it open?
  • Can I have more towels?
  • Can you recommend a family-friendly restaurant nearby?
  • Where is the closest ATM?
  • How can I get to the airport?

What are the payment modes available at Fraser Suites Kensington?

We accept payment by Cash, Credit card and Bank transfer at Fraser Suites Kensington.

Does the Fraser Suites Kensington have official hygiene accreditation?

Fraser Suites Kensington has been awarded hygiene accreditation from SGS, ASAP and Compliance (Self to Trade Accreditation).

What is London, where Fraser Suites Kensington is located, famous for?

London is famous for its theatres, restaurants, parks and historic buildings.

What type of beds are provided in the apartments at Fraser Suites Kensington?

Our bedrooms are furnished with king-sized beds, twin beds and double beds. Please contact us at kensington@frasershospitality.com or call +44 20 7341 2666 for more information.

Is parking available at Fraser Suites Kensington?

Yes. Fraser Suites Kensington has a private car park on site.

How much is the Accommodation Tax at Fraser Suites Kensington?

The Accommodation Tax at Fraser Suites Kensington is 20%.

Where are the nearest bank, ATM and exchange office to Fraser Suites Kensington located?

The nearest bank, ATM and exchange office to Fraser Suites Kensington are located within a 5-minute walk from the property.

Where can I find the best rates for Fraser Suites Kensington?

You can find the best available rates at our website. For further assistance, contact us at kensington@frasershospitality.com or call +44 20 7341 2666.

What are the reception operating hours at Fraser Suites Kensington?

The reception is open 24 hours for your convenience at Fraser Suites Kensington.

What are the services and facilities offered at Fraser Suites Kensington?

At Fraser Suites Kensington, guests can enjoy the use of the Gym and Sauna, with access to a 2.5-acre private garden.

What are the popular attractions close to Fraser Suites Kensington?

Nearby attractions include the Natural History Museum (0.3 miles), South Kensington (0.3 miles), and Science Museum (0.3 miles). You may also wish to visit the Victoria & Albert Museum, Royal Albert Hall, and Kensington High Street for its myriad shops.

What facilities are there for business travellers at Fraser Suites Kensington?

There is a gym for you to keep up your fitness routine and a 2.5-acre garden for you to relax in. 

Fraser Suites Kensington is one of the only serviced apartment providers in the area offering guests dedicated parking. So, if you wish to drive in London, we have you covered.

What items are prohibited at Fraser Suites Kensington?

Fraser Suites Kensington prohibits all items deemed illegal by the local government on the property.

Do you provide adaptors and mobile chargers for guests? Is there a charge for these devices at Fraser Suites Kensington?

Yes, they are available for complimentary use on request.

What is the Best Flexible Rate policy at Fraser Suites Kensington?

Fraser Suites Kensington offers cancellations 48 hours before check-in. For long stays, cancellation is as per the contract.

Does Fraser Suites Kensington offer accessible accomdation?

Yes, we have accessible apartments at Fraser Suites Kensington.

Are newspapers provided at Fraser Suites Kensington?

Yes, a range of online newspapers is available at Fraser Suites Kensington.