FREQUENTLY ASKED QUESTIONS

What is the difference between in-suite laundry facilities and paid laundry services?

In-suite laundry facilities allow guests to manage everyday washing within their apartment. Paid laundry services are also available for guests who would prefer additional support during their stay, with charges applying.

Are long-stay rates fixed or do they vary by apartment type?

Long-stay rates may vary depending on apartment type, stay dates, length of stay and availability. Guests should contact Fraser Suites Kensington directly to discuss the most suitable option for their requirements.

Are there opportunities to exercise at Fraser Suites Kensington?

Guests are invited to enjoy our fully-equipped gym and sauna facilities during their stay with us.  We also have a beautiful private garden, providing a haven of tranquility and a safe space for children to play outdoors. 

Do I need to reserve parking before arrival?

Secure underground parking is available at Fraser Suites Kensington, with charges applying. Spaces may be limited, so guests arriving by car should contact the property before travelling to confirm availability and current parking details.

What is the weather like in London, where Fraser Suites Kensington is located?

London has a seasonal temperate climate.

How much does it cost to stay at Fraser Suites Kensington?

The cost of a stay at Fraser Suites Kensington depends on the chosen room type, stay dates and duration of stay. Please contact our reservations team to discuss your booking. Tel +44 (0) 20 7341 2666 or email kensington@frasershospitality.com 

What is the maximum number of guests allowed in each residence type at Fraser Suites Kensington?

A maximum of 2 guests can occupy the Studio apartment and One Bedroom apartment, a maximum of 4 guests can occupy the Two Bedroom apartment, and a maximum of 6 guests can occupy the Three Bedroom apartment.

For more information, please contact us at kensington@frasershospitality.com or call +44 20 7341 2666

How are you ensuring environmental sustainability at Fraser Suites Kensington?

Fraser Suites Kensington is proud to be certified as a Bronze Green Tourism property. Factors we were assessed on include:

Efficient waste disposal

Minimising food miles

Saving water

Making better use of energy consumption

Are the gym, steam room and sauna available outside standard hours?

Guests have access to a 24/7 fully equipped gym at Fraser Suites Kensington. Steam room and sauna facilities are also available on site, giving guests a convenient way to keep up with their routine during their stay.

Are pets allowed at Fraser Suites Kensington?

Yes, pets are allowed at the property.  Please let us know if you plan to bring your pet. 

Are pets allowed in all apartment types at Fraser Suites Kensington?

Pet-friendly accommodation is available across a range of apartment types at Fraser Suites Kensington. Guests should confirm their pet requirements before booking so the team can advise on the most suitable apartment for their stay.

How do I cancel or amend corporate/group reservations for Fraser Suites Kensington?

Please contact our Reservations team at kensington@frasershospitality.com or call +44 20 7341 2666 for assistance.

Is there air conditioning at Fraser Suites Kensington?

Yes. All the apartments at Fraser Suites Kensington have air conditioning.

Can I cancel or amend my reservation that was booked directly via your website for Fraser Suites Kensington?

Yes, you can. Cancellations and amendments are subject to terms and conditions. If you encounter difficulties, please contact our Reservations team at kensington@frasershospitality.com or call +44 20 7341 2666 for assistance.

Can I check-out later at Fraser Suites Kensington?

Yes, late check-out is possible at Fraser Suites Kensington, subject to availability. 

Can a company enquire about serviced apartments for employees?

Yes. Companies arranging accommodation for employees, project teams or business travellers can contact Fraser Suites Kensington directly to discuss availability, booking terms and long-stay requirements.

Do you provide TV channels or movies in different languages at Fraser Suites Kensington?

 International channels are available for your viewing pleasure.

What are some of the amenities at Fraser Suites Kensington?

Guests enjoy a wide range of modern amenities, including:

  • A landscaped private garden

  • 24/7 gym, steam room, and sauna

  • Complimentary Wi-Fi throughout the residence 

  • Secure underground parking (limited spaces)

  • In-suite kitchens and laundry facilities

  • 24-hour reception and concierge services

These facilities are designed to support extended stays, combining the independence of apartment living with practical hotel-style service in South Kensington.

What is the cancellation policy at Fraser Suites Kensington?

The cancellation policy at Fraser Suites Kensington is stated in detail and varies with the type of offer selected.

Should you require more information, please feel free to contact us at kensington@frasershospitality.com or on +44 (0) 20 7341 2666.

Can I check-in early at Fraser Suites Kensington?

Yes, early check-in is possible at Fraser Suites Kensington, subject to availability. 

Is Fraser Suites Kensington well connected to central London?

Yes. Fraser Suites Kensington is located in South Kensington, with Gloucester Road Underground Station nearby for direct connections to central London and Heathrow Airport. This makes it a practical base for guests looking for serviced apartments in Kensington with easy access across the city.

Are there extra charges for bringing a pet?

Pet policies and any applicable charges should be confirmed directly with Fraser Suites Kensington before booking. Guests can contact the Reservations team or include pet details in the Special Requests field when booking online.

Can I cancel or amend my reservation that was booked via third-party or online travel agents for Fraser Suites Kensington?

Yes, you can. Please contact your third-party or online travel agents directly for any amendments.

How do I get to Fraser Suites Kensington?

Fraser Suites Kensington is located at 75 Stanhope Gardens, South Kensington, London SW7 5RN, and easily accessible by Taxi, Train or Car. 

What are the car park charges at Fraser Suites Kensington?

The car park is on the property with limited availability of only 13 spaces.

The average price is £140.00 + VAT per week.

Are baby cots and extra beds available at Fraser Suites Kensington?

Yes, baby cots are subject to availability. Extra beds are chargeable.

For more details, please contact us at kensington@frasershospitality.com or call +44 20 7341 2666.

What is the maximum number of guests allowed in each residence type at Fraser Suites Kensington?

Occupancy limits vary by apartment type:

  • Studio Deluxe & One-Bedroom Apartments: up to 2 guests

  • Two-Bedroom Apartments: up to 4 guests

  • Three-Bedroom Apartments: up to 6 guests 

This range of apartment sizes supports extended stays for individuals, couples, families, project teams and relocating guests seeking serviced accommodation in South Kensington.

Can I book more than one serviced apartment for the same stay?

Guests who need multiple serviced apartments in South Kensington can contact Fraser Suites Kensington to check availability for the same dates. This may be useful for families, colleagues or groups who want separate apartments within the same residence.

Can the team help with family requests before arrival?

Guests travelling with children can contact Fraser Suites Kensington before arrival to discuss family requirements, such as baby cots or other practical requests. Availability may vary, so it is best to confirm in advance.

What time is check-in at Fraser Suites Kensington?

Check-in time at Fraser Suites Kensington is 16:00.

What is the smoking policy at Fraser Suites Kensington?

Smoking is not permitted at Fraser Suites Kensington. 

Is there an airport shuttle service at Fraser Suites Kensington?

An airport shuttle service is not available. A private limousine service can be arranged at an extra charge.

What is the check-out time at Fraser Suites Kensington?

The check-out time at Fraser Suites Kensington is 11:00.

Which apartment type is best for staying with a dog in London?

The best apartment type will depend on the length of stay, number of guests and the amount of space needed. Guests staying with a dog can review the wider Fraser Suites Kensington accommodation range before booking.

Is Fraser Suites Kensington close to medical services?

Fraser Suites Kensington is conveniently located close to the Royal Marsden and Bupa Cromwell Hospitals in London.

Whether you are there to undergo treatment yourself, or you're supporting a loved one, we deliver the same excellent standard of service as well as impeccable comfort to each and every guest who stays with us

What apartment types are available at Fraser Suites Kensington?

Fraser Suites Kensington offers studio, one-bedroom, two-bedroom and three-bedroom serviced apartments in South Kensington. Guests can choose the layout that best suits their stay, whether travelling alone, as a couple, with family or as part of a group.

Is there a supplement for children at Fraser Suites Kensington?

Children may stay at the property without supplementary charges.

Is Fraser Suites Kensington family friendly?

Yes, Fraser Suites Kensington is an excellent choice for families visiting London. Our spacious two- and three-bedroom apartments comfortably accommodate groups of up to six, with separate living and dining areas that provide the feel of a real home. The property also features a 2.5-acre private garden for safe play, a children’s playroom, and baby cots on request, making family travel in South Kensington both convenient and enjoyable.

Can the concierge team suggest more family-friendly places nearby?

Yes. Guests can speak to the reception and concierge team for practical local guidance, including nearby parks, museums, restaurants, transport routes and family-friendly places to visit in South Kensington.

Is on-site parking available and complimentary for guests at Fraser Suites Kensington?

Yes, parking is available. However, charges apply. 

How do I access my existing reservation at Fraser Suites Kensington online?

Click on “My Reservation” on our website and enter your confirmation or itinerary number to access your reservation. If you encounter difficulties, please contact our Reservations team at kensington@frasershospitality.com or call +44 20 7341 2666 for assistance.

Is there Wifi at Fraser Suites Kensington?

Yes, there is Wifi at Fraser Suites Kensington.

How do I choose between the different apartment types?

The right apartment depends on how many guests are staying and how much space you need. Studios work well for solo guests or couples, while one-bedroom apartments offer more separation. Two and three-bedroom apartments are better suited to families, groups or guests who want shared living space with separate bedrooms.

How does a serviced apartment compare with a family hotel room in London?

A serviced apartment gives families more space than a standard hotel room, with separate areas for sleeping, relaxing and dining. At Fraser Suites Kensington, families also have the support of hotel-style services, including reception, concierge, security and housekeeping.

Is Fraser Suites Kensington accessible?

Yes. Fraser Suites Kensington offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.

What are the payment modes available at Fraser Suites Kensington?

We accept payment by Cash, Credit card and Bank transfer at Fraser Suites Kensington.

Does the Fraser Suites Kensington have official hygiene accreditation?

Fraser Suites Kensington has been awarded hygiene accreditation from SGS, ASAP and Compliance (Self to Trade Accreditation).

What is London, where Fraser Suites Kensington is located, famous for?

London is famous for its theatres, restaurants, parks and historic buildings.

What type of beds are provided in the apartments at Fraser Suites Kensington?

Our bedrooms are furnished with king-sized beds, twin beds and double beds. Please contact us at kensington@frasershospitality.com or call +44 20 7341 2666 for more information.

Is parking available at Fraser Suites Kensington?

Yes. Fraser Suites Kensington has a private car park on site.

Is Fraser Suites Kensington suitable for long-term stays?

Yes. Fraser Suites Kensington is well suited to longer stays, with fully furnished apartments, equipped kitchens, laundry facilities, 24-hour reception and concierge support. The studio, one-bedroom, two-bedroom and three-bedroom layouts give guests more space and flexibility than a standard hotel room.

Can larger families view different apartment options before booking?

Yes. Families can review the wider accommodation range at Fraser Suites Kensington before booking, including two and three-bedroom serviced apartments in South Kensington.

Can the concierge team help with local area advice during my stay?

Yes. Guests can speak to the reception and concierge team for practical local guidance during their stay, including transport information, nearby services, restaurant suggestions and getting around South Kensington. For specific requests, it is best to speak to the team in advance or on arrival.

How much is the Accommodation Tax at Fraser Suites Kensington?

The Accommodation Tax at Fraser Suites Kensington is 20%.

Where are the nearest bank, ATM and exchange office to Fraser Suites Kensington located?

The nearest bank, ATM and exchange office to Fraser Suites Kensington are located within a 5-minute walk from the property.

Where can I find the best rates for Fraser Suites Kensington?

You can find the best available rates at our website. For further assistance, contact us at kensington@frasershospitality.com or call +44 20 7341 2666.

What are the reception operating hours at Fraser Suites Kensington?

The reception is open 24 hours for your convenience at Fraser Suites Kensington.

What are the services and facilities offered at Fraser Suites Kensington?

At Fraser Suites Kensington, guests can enjoy the use of the Gym and Sauna, with access to a 2.5-acre private garden.

What are the popular attractions close to Fraser Suites Kensington?

Fraser Suites Kensington is perfectly positioned in one of London’s most prestigious neighbourhoods. Within a short walk, you’ll find the Natural History Museum, the Victoria & Albert Museum, and the Science Museum. Hyde Park, the Royal Albert Hall, and Kensington Palace are also nearby, while Harrods and the boutiques of Knightsbridge and Chelsea are easily accessible. With Gloucester Road Underground Station just minutes away, central London and Heathrow Airport are within direct reach. 

How are the apartments different from a standard hotel room?

Fraser Suites Kensington offers apartment-style accommodation with separate living and dining areas, fully equipped kitchens and laundry facilities in selected residences. Guests also have access to hotel-style services, including reception, concierge support, security and housekeeping.

Can I extend my stay once I am already at Fraser Suites Kensington?

Extensions may be possible, subject to availability. Guests who think their stay in London may need to be extended should speak to the team as early as possible so suitable options can be reviewed.

What facilities are there for business travellers at Fraser Suites Kensington?

There is a gym for you to keep up your fitness routine and a 2.5-acre garden for you to relax in. 

Fraser Suites Kensington is one of the only serviced apartment providers in the area offering guests dedicated parking. So, if you wish to drive in London, we have you covered.

Can I arrange a viewing before booking a long-term serviced apartment?

Guests considering a longer stay can contact Fraser Suites Kensington to discuss whether a viewing is available. This can help when choosing between studio, one-bedroom, two-bedroom and three-bedroom serviced apartments.

What items are prohibited at Fraser Suites Kensington?

Fraser Suites Kensington prohibits all items deemed illegal by the local government on the property.

What should I bring when staying with a pet?

A pet welcome pack is provided on arrival, including food and water bowls, treats, a bed and blanket. Guests may still wish to bring their pet’s usual food, lead, medication, toys and any items that help them feel settled while away from home.

Do you provide adaptors and mobile chargers for guests? Is there a charge for these devices at Fraser Suites Kensington?

Yes, they are available for complimentary use on request.

What is the Best Flexible Rate policy at Fraser Suites Kensington?

Fraser Suites Kensington offers cancellations 48 hours before check-in. For long stays, cancellation is as per the contract.

Does Fraser Suites Kensington offer accessible accomdation?

Yes, we have accessible apartments at Fraser Suites Kensington.

Are newspapers provided at Fraser Suites Kensington?

Yes, a range of online newspapers is available at Fraser Suites Kensington.

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