#Frasercares - covid - 19

FREQUENTLY ASKED QUESTIONS

Are there any recommended attractions in Phnom Penh?

Capri By Frasers Phnom Penh is within easy reach of the city's top tourist sites, including the Royal Palace (1.2 km), National Museum (1.3 km), Wat Phnom (2.3 km), Central Market (1.8 km), Russian Market (3.4 km), and the Capitol bus station is a ten-minute walk away.

Are baby cots and extra beds available?

Yes, extra beds and baby cots can be arranged. Please contact the reservations team at +855 23 971168 or reservations.phnompenh@capribyfraser.com with any special requests. 

What is the reception operating hours?

Our guest services team is available to assist our guests and residents round the clock.

What time is breakfast served?

Breakfast is served from 6:30am to 10:30am daily.

Is internet access provided?

Yes, complimentary Wi-Fi access is provided at Capri by Fraser Phnom Penh.

Is it possible to store my luggage at the hotel before check-in?

Luggage storage is available for our guests before check-in and after check-out. Please speak to our front desk team for assistance. 

What are the available dining options?

Capri by Fraser offers an on-site restaurant for your dining convenience. Meals served include breakfast, lunch and dinner. You can pick and choose from a wide array of cuisines including international and western. For special dietary requirements, please speak to the team at +855 23 971168 or reservations.phnompenh@capribyfraser.com for arrangements. 

Is on-site parking available and what is the cost?

Yes, there are limited complimentary parking spaces available onsite. Parking is subject to availability and cannot be reserved in advance. 

What is the check-in and check-out time?

Check-in time is 2:00pm and check-out time is 12:00pm. For any special requests, contact us at +855 23 971168 or reservations.phnompenh@capribyfraser.com.

What is the maximum number of guests allowed in each residence type?

Our rooms and apartments accommodate up to two adults and two children under 12 years of age with the pre-existing bed configuration. Extra beds and any additional breakfasts are subject to surcharges. 

Is airport shuttle service provided?

Yes, airport transfer can be arranged and charges apply. Please contact the hotel at +855 23 971168 to make a reservation in advance.

What are the services and facilities offered?

We provide a variety of services and facilities, including a 24-hour front desk, housekeeping, free high-speed Wi-Fi, 24-hour security, CCTV surveillance, luggage storage, bell service, laundry service*, wake-up call, transportation service*, concierge service*, all-day dining and a bar at Caprilicious, a well-equipped gym, individualized training sessions, launderette, The Den, meeting room, and the boardroom.

*Please note that charges apply for certain facilities and services.

Are there fitness facilities provided?

Yes, our gym is open round the clock and located within Spin and Play, where you can have your laundry and workout done at the same time. 

Where is the closest bank, ATM and exchange office located?

The closest banks, ATMs, and exchange offices are within a 3- to 9-minute walk.

There are ATMs and exchange counters available during business hours at Hong Leong Bank, Kasikorn Thai Bank, ABA Central Branch, Vatanak Bank, PPCBank Preah Sihanouk (Blvd) Branch, Cambodian Public Bank, and BIC Bank Preah Sihanouk Blvd.

Are newspapers provided?

Newspapers are available upon request.

Are pets allowed?

Unfortunately, pets are not allowed within our property. 

What is the cancellation policy?

The cancellation policy will vary with the type of offer selected and will be indicated within your reservation confirmation. Should you require information or assistance please contact the reservations team on +855 23 971168 or reservations.phnompenh@capribyfraser.com with any special requests. 

Where can I find the best rates?

The best rates are available on the internet can be found on https://www.frasershospitality.com/en/.

How do I get to the hotel?

We recommend that guests opt for a taxi or airport transfer to get to the hotel. For an extra fee of 18 USD, you can schedule your airport transfer in advance for greater peace of mind. Please speak to the team at +855 23 971168 or reservations.phnompenh@capribyfraser.com for arrangements. 

Are laundry services provided?

Our self-serviced launderette is located within Spin & Play for your convenience. Alternatively, laundry and dry cleaning services are available at a fee.