#Frasercares - covid - 19

Frequently Asked Questions

Is the menu customisable to my dietary needs? 

Yes, do give us minimum 24-hour notice so that we can notify our F&B team..

What are the gym’s opening hours?  

The gym is open 24 hours a day, seven days a week.

How do I make a reservation and enquiry? 

Please contact our sales team for reservations and enquiries at reservations.changsha@modenabyfraser.com or tel +86 731 8529 0488

Are the facilities complimentary? 

Yes, all facilities are complimentary unless indicated otherwise

What time is check-in and check-out?

Check-in is at 14:00 and check-out is 12:00.

Is catering available?  

Yes, do inform our team of your requirements. For more information, please contact us at reservations.changsha@modenabyfraser.com or tel +86 731 8529 0488. 

     

What time is breakfast?

Breakfast is served from 06:30-10:00 on weekdays, and from 06:30-10:30 on weekends.

What are some of the amenities offered? 

We have a wide range of amenities including an all-day dining restaurant, Club Lounge and meeting rooms. There’s also a 24-hour gym, a 25-metre indoor swimming pool, and a yoga room.

Where is the nearest ATM?

There are ATMs located in the Galleria Shopping Mall within walking distance of the property.

What time does the swimming pool open? 

The swimming pool is open from 06:30-23:00

Does the hotel offer on-site parking and what is the cost?

Yes. Each room is entitled to complimentary parking for one car.

What are some of the best attractions nearby?

We would recommend that you visit attractions nearby such as the Hunan Museum, Martyr’s Park, and Wuyi Square. 

Where can I get the best rates?

We offer the best rates guaranteed on our website. 

For more information, please contact us at reservations.changsha@modenabyfraser.com or tel +86 731 8529 0488. 

Are pets allowed? 

Yes, Modena by Fraser Changsha is a pet-friendly hotel. 

Is it possible to store my luggage at the hotel before check-in?

Yes, you may leave your luggage with our concierge.

What is the cancellation policy?  

Cancellations are allowed before 12 noon on your arrival date. Cancellations received after the mentioned hour will be charged a night’s room rate.

Should your reservation not be secured by a credit card or company charge-back authority, Modena by Fraser Changsha reserves the right to cancel the booking without notification

Are airport transfers available? 

Yes, Modena by Fraser Changsha offers airport transfers. 

For more information, please contact us at reservations.changsha@modenabyfraser.com or tel +86 731 8529 0488.

Is breakfast provided during my stay? 

Yes, breakfast is provided. 

Are baby cots available? 

Yes, baby cots are available, subject to availability.