#Frasercares - covid - 19

FREQUENTLY ASKED QUESTIONS

What items are prohibited at Fraser Suites Glasgow?

We do not allow smoking, gambling, prostitution, the use of illegal substances and pets recognised under the Dangerous Dogs Act at Fraser Suites Glasgow. Any items classed as poisonous or harmful should also be declared and discussed with our team prior to arrival.    

How much does it cost to stay at Fraser Suites Glasgow?

The cost of your stay at Fraser Suites Glasgow depends on when you have booked your stay, the duration of your stay and your chosen room type. Please enter your dates into the booking engine for our very best rates.

How are you making Fraser Suites Glasgow more sustainable?

We are proud to be certified as a Bronze Green Tourism property. Fraser Suites Glasgow is powered by 100% renewable energy and has a number of green initiatives in operation.

Are newspapers provided at Fraser Suites Glasgow?

Yes, a range of online newspapers is available at Fraser Suites Glasgow.

Where are the nearest bank, ATM and exchange office located to Fraser Suites Glasgow?

You will find the nearest bank on Argyle Street located a 10-minute walk from Fraser Suites Glasgow and the nearest exchange office is located a 2-minute walk away. 

Can I cancel my reservation at Fraser Suites Glasgow within 24 hours due to a government-issued travel ban, flight cancellation or other COVID-related issues?

If you would like to cancel your reservation at Fraser Suites Glasgow within 24 hours, please contact us at sales.glasgow@frasershospitality.com or call +44 141 553 4288.

Can I check-in early or check-out late at Fraser Suites Glasgow?

Yes, early check-in or late check-out is possible, subject to availability. Please contact sales.glasgow@frasershospitality.com to discuss arrival and departure options.

How much does breakfast cost at Fraser Suites Glasgow?

Breakfast is available at Fraser Suites Glasgow at £9.50 per person, including taxes.

What happens if a guest in the same property is infected with COVID-19 during my stay? What kind of help and support can I expect from Fraser Suites Glasgow?

Any affected guests will need to follow government guidelines and isolate themselves within their apartment as Fraser Suites Glasgow carries out a deep clean of all affected touchpoints. We will also inform our in-house guests of the situation and recommend that they book a COVID-19 test if any symptoms develop.

Does Fraser Suites Glasgow have accessible apartments?

Yes. Fraser Suites Glasgow has two apartments that are fully accessible with wet room bathrooms and another two accessible rooms with a bath/shower combination.

Can I cancel or amend my reservation that was booked via third-party or online travel agents for Fraser Suites Glasgow?

Yes, you can. Please contact your third-party or online travel agents directly for any amendments to your booking for Fraser Suites Glasgow.

What are the recommended attractions in the city, near Fraser Suites Glasgow?

The beautiful city of Glasgow has many popular attractions, including the Glasgow Cathedral, Glasgow Necropolis, Glasgow Green, George Square and Gallery of Modern Art, all easily accessible on foot or by public transport from Fraser Suites Glasgow.

What are some of the best attractions near Fraser Suites Glasgow?

Fraser Suites Glasgow is conveniently located close to some of the best independent bars, art galleries and quirky shops the city has to offer, with the Gallery of Modern Art, Glasgow Cathedral and St Mungo Museum just a five-minute walk away.

Where can I get the best rates for Fraser Suites Glasgow?

The best rates available for Fraser Suites Glasgow can be found on our website.

If you require further assistance, please feel free to contact us at sales.glasgow@frasershospitality.com or +44 (0)141 553 4288.

Has Fraser Suites Glasgow stepped up cleaning protocols at locations where there are confirmed COVID-19 cases?

Yes. Fraser Suites Glasgow has increased cleaning measures throughout the property. Any contaminated area will be subject to a deep clean and closure for the recommended number of days.

Does Fraser Suites Glasgow have baby cots and extra beds?

Yes, baby cots are complimentary, subject to availability. Extra beds for children up to the age of 13 year are also available upon request at £15 per night.

What are the reception’s operating hours at Fraser Suites Glasgow?

The reception at Fraser Suites Glasgow is open 24 hours for your convenience.

What is the maximum number of guests allowed in each residence type at Fraser Suites Glasgow?

A maximum of 2 guests can occupy the Studio apartment and One Bedroom apartment, and a maximum of 4 guests can occupy the Two Bedroom apartment.

For more information, please contact us at sales.glasgow@frasershospitality.com or call +44 141 553 4288.

How do I cancel or amend corporate/group reservations for Fraser Suites Glasgow?

Please contact our Reservations team at sales.glasgow@frasershospitality.com or call +44 141 553 4288 for assistance with your corporate/group reservations for Fraser Suites Glasgow.

What are the dining options available at Fraser Suites Glasgow?

There is a range of local supermarkets close to Fraser Suites Glasgow, with the fully-equipped kitchenette in each apartment offering the convenience of cooking in your own residence.

Guests also enjoy a discount of up to 30% at local partner restaurants

What is Glasgow’s weather like, where Fraser Suites Glasgow is located?

Glasgow has a stable climate with warm summers and mild winters, with often milder temperatures than the rest of Scotland.

How do I access my existing reservation online for Fraser Suites Glasgow?

Click on “My Reservation” on our website and enter your confirmation or itinerary number to access your reservation for Fraser Suites Glasgow. If you encounter difficulties, please contact our Reservations team at sales.glasgow@frasershospitality.com or call +44 141 553 4288 for assistance.

What are the check-in and check-out times at Fraser Suites Glasgow?

Check-in is at 2pm and check-out is at 11am at Fraser Suites Glasgow.

What are the services and facilities offered at Fraser Suites Glasgow?

Fraser Suites Glasgow’s fully-furnished apartments in Glasgow, Scotland feature modern and well-equipped kitchenettes are complemented by 24/7 Reception and Concierge services. In addition, there is 24/7 security and CCTV surveillance. 

How can the digital concierge assist me during my stay at Fraser Suites Glasgow?

The digital concierge can help you with a number of questions about the property and city. These are just some of the questions you can ask.

  • What is the check-in time?
  • Is there a gym and what time is it open?
  • Can I have more towels?
  • Can you recommend a family-friendly restaurant nearby?
  • Where is the closest ATM?
  • How can I get to the airport?

What are the payment modes available at Fraser Suites Glasgow?

Fraser Suites Glasgow accepts payment by Cash, Credit card and Debit card.

How much is the Accommodation Tax at Fraser Suites Glasgow?

The VAT is currently 12.5% and 20% from April 1, 2022. 

Do you provide TV channels or movies in different languages at Fraser Suites Glasgow?

For your viewing pleasure, Freeview TV with limited international channels is available at Fraser Suites Glasgow. 

What time is breakfast at Fraser Suites Glasgow?

Breakfast is served every day at Fraser Suites Glasgow in our Breakfast Room from 7am to 10am on weekdays and from 8am to 11am on weekends.

What are the sanitisation protocols in place now due to COVID-19 at Fraser Suites Glasgow?

Fraser Suites Glasgow has sanitisation stations throughout the property, along with an intensified cleaning regime, the use of the Lotus Pro cleaning system and a face mask requirement in public spaces.

Can I cancel or amend my reservation that was booked directly via your website for Fraser Suites Glasgow?

Yes, you can cancel or amend your reservation that was booked directly via our website for Fraser Suites Glasgow. Cancellations and amendments are subject to terms and conditions. If you encounter difficulties, please contact our Reservations team at sales.glasgow@frasershospitality.com or call +44 141 553 4288 for assistance.

What are some of the property amenities at Fraser Suites Glasgow?

Our popular amenities include complimentary Wi-Fi, a fitness centre and a buffet breakfast.

How can I access the digital concierge service at Fraser Suites Glasgow?

You can access the digital concierge via the unique QR code in your apartment at Fraser Suites Glasgow. The service can be accessed 24-hours a day, 7-days a week.

What is the cancellation policy at Fraser Suites Glasgow?

The Fraser Suites Glasgow cancellation policy depends on the offer selected. Please feel free to contact us if you require further information.

What items are prohibited at Fraser Suites Glasgow?

We do not allow smoking, gambling, prostitution, the use of illegal substances and pets recognised under the Dangerous Dogs Act at Fraser Suites Glasgow. Any items classed as poisonous or harmful should also be declared and discussed with our team prior to arrival.    

What type of beds are provided in the apartments at Fraser Suites Glasgow?

Our bedrooms are furnished with king-sized beds and double beds. Twin beds are available on request at Fraser Suites Glasgow. Please contact us at sales.glasgow@frasershospitality.com or call +44 141 553 4288 for more information.

Is Fraser Suites Glasgow popular with families?

Yes, as the apartments are spacious with their own kitchens, Fraser Suites Glasgow is popular with families.

Is Fraser Suites Glasgow located near the city centre?

Yes. Our property is 0.5 mile from the centre of Glasgow.

Is there an airport shuttle service at Fraser Suites Glasgow?

An airport shuttle service is not available at Fraser Suites Glasgow. However, other public transport options are available, and a limousine service or taxi can be arranged at an extra charge. Please contact reception for details.

Can I store my luggage at Fraser Suites Glasgow before check-in?

Definitely, you can store your luggage at Fraser Suites Glasgow before check-in. Please approach our Concierge for assistance.

Is there a supplement for children at Fraser Suites Glasgow?

Children under 3 years old who are able to share existing bedding may stay at Fraser Suites Glasgow without supplementary charges.

Children aged 4 to 12 years old who require an extra rollaway bed will be charged £15 per night. 

How will I know if Fraser Suites Glasgow is closing temporarily?

Fraser Suites Glasgow will contact guests in the event of temporary closure. You may also contact the reception which will remain open 24/7.

Does Fraser Suites Glasgow have fitness facilities?

Yes. The fitness centre at Fraser Suites Glasgow is open from 7.00am to 10.00pm for in-house guests.

What is the smoking policy at Fraser Suites Glasgow?

Smoking is not permitted at Fraser Suites Glasgow.

How do I get to Fraser Suites Glasgow?

Fraser Suites Glasgow is located at 1-19 Albion Street, Glasgow, G1 1LH, Scotland, in the city centre and easily accessible by Taxi, Train or Car.

The property is a 5-minute walk from Queen Street Station, a 10-minute walk from Central Station, 20 minutes by taxi from Glasgow International Airport, and well-connected to the M8 motorway (junction 15).

Is there wireless Internet at Fraser Suites Glasgow?

Yes, we offer complimentary Wi-Fi access at Fraser Suites Glasgow.

Does Fraser Suites Glasgow have an official hygiene accreditation?

Fraser Suites Glasgow has been awarded the Visit Scotland “Good to Go” scheme, “Safe to Trade” and AA “COVID-19 confident”. 

Can I request reduced contact services (eg housekeeping) at Fraser Suites Glasgow as I prefer to minimise unnecessary contact?

Of course. Please contact us at sales.glasgow@frasershospitality.com or call +44 141 553 4288 to discuss any special requirements such as reduced contact services (eg housekeeping) at Fraser Suites Glasgow.

Is the property pet-friendly?

Fraser Suites Glasgow is a pet-friendly hotel and we welcome your four-legged friends to stay with us all year round. When reserving your apartment, please just make a note in the “Special Requests” field to let us know you’ll be bringing your pet along.  

What is served for breakfast at Fraser Suites Glasgow?

Enjoy a fresh and healthy continental breakfast with a choice of cereals, pastries, bread, meat, cheeses, fruit and juice at Fraser Suites Glasgow.

What is the Best Flexible Rate policy at Fraser Suites Glasgow?

We know how even the best-laid plans can fall apart in these unpredictable times we live in. When you stay at Fraser Suites Glasgow, you can rest assured that with our Best Flexible Rates, you can change or cancel your reservation with flexibility. Take advantage of our Best Flexible Rates, and travel with peace of mind every time!

Is on-site parking available and complimentary for guests at Fraser Suites Glasgow?

The Q-Park multi-storey car park beside Fraser Suites Glasgow offers guests a 25% discount. The price is around £15 for 24 hours. Please contact reception for details.