Your session has time out. You have been logged out due to inactivity. To continue, please sign in again.
ROOMS
Studio Deluxe Studio Executive Loft Studio Deluxe One Bedroom Deluxe One Bedroom Executive Two Bedroom Executive Two Bedroom Executive with Study Extended Stay Enquiry
FACILITIES
Life Style & Wellness Meeting Dining
OFFERS GALLERY FAQ CITY GUIDE

FREQUENTLY ASKED QUESTIONS

Where is the Kids’ play area?

The children’s Playzone is on the 7th floor.

Where can I get the best rates if I’m looking for hotel deals in Shenzhen?

Book direct on Fraser Suites Shenzhen’s website and enjoy the best available rates and offers in Shenzhen.

Is the property pet-friendly?

Unfortunately, pets are not permitted within the property.

What is the check-in and check-out time?

Check-in is at 2:00pm and check-out is 12:00pm.

Are airport transfers available?

Yes, airport transfers are available and applicable charges apply. Please call us on (86) 755 6189 9999 or email reservations.shenzhen@frasershospitality.com to make a reservation.

Are the facilities at your Shenzhen business hotel complimentary?

All facilities are complimentary for our in-house guests, except for meeting rooms.

Is catering available at your Shenzhen business hotel?

Definitely. We will be happy to arrange catering for your event.

Do you have baby cots?

Yes, baby cots are subject to availability.

What are the operating hours for breakfast?

The operating hours are as follows:

Weekdays 06:30 - 10:00 

Weekends and public holidays 07:00am - 10:30

What are the dining options available at Fraser Suites Shenzhen?

Our flagship restaurant Feast on Seven offers excellent fine dining in Shenzhen. It is located on the 7th floor.

Which is the nearest shopping mall from Fraser Suites Shenzhen?

Shennan Rainbow Mall is the closest shopping centre. It is about 200 metres from Fraser Suites Shenzhen.

How do I make a reservation and enquiry about your Shenzhen meeting rooms?

Please e-mail the sales department at reservations.shenzhen@frasershospitality.com 

What is the nearest metro station? 

You can easily connect to the metro at Hua Qiang Bei station, exit A.

Are there parking lots at the property?

Yes, parking is available and is complimentary or one car per reservation.

What are the facilities’ opening hours?

The opening hours are as follows:

Gym: 07:00 – 22:00

Swimming pool: 07:00 – 22:00 

Steam & Sauna: 07:00 – 22:00 

Kids’ play area: 07:00 – 22:00 

Golf simulator: 07:00 – 22:00 

Retreat room: 07:00 – 22:00