#Frasercares - covid - 19

FREQUENTLY ASKED QUESTIONS

Is room service available?

Yes. Room service is available 24/7.

What are the opening hours of the facilities?

The Fitness Suite, Saunas, Kid’s Club, Business Center and The Library are open 24/7.

 

The Dining Room:

07:00 – 22:30 (Sun-Thur)

07:00 – 23:00 (Fri-Sat)

 

O.V.A.L. Bar:

15:00 – 24.00 (Sun-Thur)

 15:00 – 01:00 (Fri-Sat)

 

The standard operating hours of the meeting rooms are 09:00 – 18:00 hours daily but can be made available as and when they are booked.  

Is catering available?

Yes. Catering for coffee breaks, breakfast, lunch and dinner is available.

Are baby cots available?

Yes. Baby cots are available free of charge

Are airport transfers available?

Yes. Our Concierge Team would be delighted to arrange an airport transfer for you to/from Hamburg International Airport (HAM). We will require your flight details and the number of passengers and bags, before preparing different car offers for you prior to your arrival and/or departure. 

Can the menu be customised to my dietary needs?

Yes. A minimum of 24 hours’ notice is required to notify our F&B team. 

Is the property pet-friendly?

Yes. Fraser Suites Hamburg is a pet-friendly hotel in Hamburg and pet amenities are available on arrival with pet bedding, eating bowls and treats. There is a flat fee of €35.00 per pet per night. 

Are the meeting rooms interconnecting?

Unfortunately, Fraser Suites Hamburg is a historical and listed building and the meeting rooms cannot be connected with each other.

What are the check-in and check-out times?

Check in: 14:00

Check out: 11:00 

Where can I get the best rates?

The best Hamburg hotel deals available on the internet for Fraser Suites Hamburg can be found on our Offers page. 

If you require further assistance, please feel free to contact us at reservations.hamburg@frasershospitality.com or on +49 40 380 86 36 888 .

How do I make reservations and enquiries?

Enquiries and reservations can be emailed to our reservations team at reservations.hamburg@frasershospitality.com or by telephone on +49 40 380 86 36 888

Is there parking at the property?

As Fraser Suites Hamburg is within a historical and listed building, there is no parking facility within the property. However, our guests may choose to park at “Parkhaus Rödingsmarkt” which is 100 metres from the hotel

What are some of the best attractions near Fraser Suites Hamburg?

There are plenty of attractions to keep you occupied, such as the heritage architecture at Speicherstadt (Warehouse District) or shopping at Neuer Wall. Catch a concert at the Elbphilharmonie, and don’t miss other sights such as the Fischmarkt Hamburg, Elbe Tunnel, Miniature Wonderland, The Floating Dock (Landungsbrücken) and the port of Hamburg. 

How do I get to the main train station or airport from Fraser Suites Hamburg?

The following can be accessed thus from Fraser Suites Hamburg:

●        Airport: Easiest is via taxi (11 km)

●        Airport: Regional Train (S-1) directly to the airport from Stadthausbrücke station (35 minutes)

●        Main Train Station: Taxi (2 km)

●        Main Train Station: Regional Train (S1, 2, 3) to main train station within 10 minutes 

What time is breakfast?

07:00 – 10:30 (Monday to Friday) 

07:00 – 11:00 (Saturday – Sunday)

Is access to the Fitness Suite 24/7?

Yes. Entry to the Fitness Suite is 24/7 with a key card. 

Are there any Fraser World Member rates?

Fraser World rate plans are available at Fraser Suites Hamburg and our members can benefit from collecting points by either booking the Fraser World rate plans or other public rate plans directly from our brand website or through our reservations team

What is your best rate guarantee policy?

We guarantee our customers that they will find the best rate at frasershospitality.com

For more information, please refer to: https://www.frasershospitality.com/en/best-rate-guarantee.html

What are the amenities & facilities available at Fraser Suites Hamburg?

Fraser Suites Hamburg offers a comprehensive suite of facilities for all your needs. Besides a fully-equipped 24/7 gym in Hamburg, there’s also a sauna, kid’s club, in-house restaurant and bar and laundry facilities.

In addition, there is 24/7 security and reception services, pet-friendly accommodation, business and baby-sitting services.

What is the cancellation policy?

The cancellation policy depends on the rate plan booked. Some require more notice than others, while some require full prepayment at the time of booking and are non-refundable in case of cancellation.

Should you require more information, please feel free to contact us at reservations.hamburg@frasershospitality.com or on +49 40 380 86 36 888.

Are the facilities complimentary?

Yes. Guests of Fraser Suites Hamburg have complimentary access to most of the facilities.

The meeting rooms are chargeable with room only hire or with day delegate rates, which also include food & beverage throughout the event.