#Frasercares - covid - 19

FREQUENTLY ASKED QUESTIONS

What events can be held at Fraser Suites Queens Gate?

At Fraser Suites Queens Gate, London, our serviced apartments are complemented by a conference and meeting room that is suitable for business or social events.

Which languages are spoken by the staff at Fraser Suites Queens Gate?

Our staff speak multiple languages, including English, Spanish, French, Italian, Polish, Arabic and Bulgarian.

What is the property's cancellation policy?

Cancellations can be made 48 hours before check-in at Fraser Suites Queens Gate.

What items are prohibited at Fraser Suites Queens Gate?

Fraser Suites Queens Gate prohibits all items deemed illegal by the local government on the property.

Is there Wifi at Fraser Suites Queens Gate?

Yes, we offer complimentary Wi-Fi access at Fraser Suites Queens Gate.

What is the city of London, where Fraser Suites Queens Gate is located, famous for?

London, where Fraser Suites Queens Gate is located, is famous for its theatres, restaurants, parks and historic buildings.

What is there to do at Fraser Suites Queens Gate?

Fraser Suites Queens Gate offers various activities and facilities including a fitness centre where you can hire a personal trainer. You can also wind down after work at Magenta lobby bar where you can enjoy happy hour. Charges may apply.

What are the sanitisation protocols in place at Fraser Suites Queens Gate due to COVID-19?

Fraser Suites Queens Gate’s rooms and public areas are sanitised with Tersano-Stabilised Aqueous Ozone water. Hand sanitisers are also available in all public areas such as the reception, restaurant and toilets.

Is Fraser Suites Queens Gate popular with families?

Yes, Fraser Suites Queens Gate is popular with guests booking family stays.

What are the reception’s operating hours at Fraser Suites Queens Gate?

The reception at Fraser Suites Queens Gate is open 24 hours for your convenience.

Can I cancel my reservation at Fraser Suites Queens Gate within 24 hours due to a government-issued travel ban, flight cancellation or other COVID-related issues?

Yes, guests may cancel their reservation at Fraser Suites Queens Gate unless an advance purchase rate was booked.

What time is breakfast served at Fraser Suites Queens Gate?

Breakfast is served from 07:00 to 10:00 daily at Fraser Suites Queens Gate.

What are the payment modes available at Fraser Suites Queens Gate?

Fraser Suites Queens Gate accepts payment by Cash, Credit card and Bank transfer.

What is the weather like in London, where Fraser Suites Queens Gate is located?

London, where Fraser Suites Queens Gate is located, has a seasonal temperate climate.

Is Fraser Suites Queens Gate close to medical services?

Fraser Suites Queens Gate is conveniently located near the Royal Brompton Hospital, Royal Marsden and Bupa Cromwell hospitals in London. Whether you are there to undergo treatment yourself, or you're supporting a loved one, we deliver the same excellent standard of service as well as impeccable comfort to each and every guest who stays with us.

Are there opportunities to exercise at Fraser Suites Queens Gate?

Yes, guests have access to a 24/7 gym in Kensington during their stay.

Does Fraser Suites Queens Gate offer accessible suites?

Yes, Fraser Suites Queens Gate has 2 accessible rooms. Please contact our reception team if you are looking for accessible accommodation. 

What are some of the property amenities at Fraser Suites Queens Gate?

Some of the more popular amenities offered include free Wi-Fi, a lounge and a fitness centre.

Can I get a late check-out at Fraser Suites Queens Gate?

Yes, late check-out is available at Fraser Suites Queens Gate subject to availability and a charge may apply. Please contact our reception if you need to check-out late.

Are pets allowed at Fraser Suites Queens Gate?

Yes, Fraser Suites Queens Gate is a pet-friendly property. Please contact the team at queensgate@frasershospitality.com or call +44 20 7969 3555 if you are planning to bring your pet.

Does Fraser Suites Queens Gate have an official hygiene accreditation?

Yes, Fraser Suites Queens Gate has been awarded hygiene accreditation from SGS, ASAP and AA.

What are the services and facilities offered at Fraser Suites Queens Gate?

At Fraser Suites Queens Gate, guests can enjoy using the Gym, Restaurant and Bar area. 

How many guests can stay at Fraser Suites Queens Gate?

You can choose from a number of accommodation options at Fraser Suites Queens Gate (subject to availability) for 2 to 4 guests.

Is there a supplement for children at Fraser Suites Queens Gate?

Children under 2 years old may stay at the property with no extra charges. The appropriate room type has to be booked for children who require a separate bed. The sofa in the room may be used as a child’s bed, but is not for adults. For more details, please contact us at queensgate@frasershospitality.com or call +44 20 7969 3555.

Is Fraser Suites Queens Gate good for large groups?

Yes. We often have large groups stay with us for work purposes. With large rooms, there is plenty of space to socially-distance. Doors can be securely locked for your privacy. Kitchen facilities allow you to plan your own meals.

Is there machine wash and dryer in the apartments at Fraser Suites Queens Gate?

Some of our large apartments at Fraser Suites Queens Gate include a washer/dryer. You can add a note to your booking to request this amenity. This request is subject to availability. However, all guests are able to access our 24 hours communal laundry for free.

Can I store my luggage at Fraser Suites Queens Gate before check-in?

Definitely. Please approach the front desk team at Fraser Suites Queens Gate for assistance.

What time is check-in at Fraser Suites Queens Gate?

Check-in time at Fraser Suites Queens Gate is 16:00.

Can I cancel or amend my reservation at Fraser Suites Queens Gate that was booked via third-party or online travel agents?

Yes, you can. Please contact your third-party or online travel agents directly for any amendments.

My flight arrives early. Can I check-in early at Fraser Suites Queens Gate?

Yes, early check-in is possible, subject to availability. Please contact our reception team if you are planning to check-in early. 

How much is the accomodation tax at Fraser Suites Queens Gate?

The Accommodation Tax is 20% and drops to 4% on the 29th day at  Fraser Suites Queens Gate.

Are newspapers provided at Fraser Suites Queens Gate?

Yes, a range of online newspapers is available at Fraser Suites Queens Gate.

What room amenities are available at Fraser Suites Queens Gate?

The top room amenities include a kitchenette, air-conditioning and a flat screen TV.

What is the maximum number of guests allowed in each residence type at Fraser Suites Queens Gate?

The maximum number of guests depends on the room category booked. For more information, please contact us at queensgate@frasershospitality.com or call +44 20 7969 3555.

How far is Fraser Suites Queens Gate from the centre of London?

Fraser Suites Queens Gate is 2.5 miles (4 km) from the centre of London.

How can I access the digital concierge service at Fraser Suites Queens Gate?

You can access the digital concierge via the unique QR code in your suite at Fraser Suites Queens Gate. The service can be accessed 24-hours a day, 7-days a week.

Is there an airport shuttle service at Fraser Suites Queens Gate?

An airport shuttle service is not available at Fraser Suites Queens Gate. A private limousine service can be arranged at an extra charge.

Where can I find the best rates for Fraser Suites Queens Gate?

You can find the best available rates for Fraser Suites Queens Gate on our website. For further assistance, contact us at queensgate@frasershospitality.com or call +44 20 7969 3555.

Can I request reduced contact services during my stay at Fraser Suites Queens Gate (eg housekeeping) as I prefer to minimise unnecessary contact?

Of course. Guests may request reduced contact services at Fraser Suites Queens Gate. Please let us know when you check in. 

What type of beds are provided in the apartments at Fraser Suites Queens Gate?

Our bedrooms are furnished with king-sized beds, queen-sized beds and double beds. Please contact us at queensgate@frasershospitality.com or call +44 20 7969 3555 for more information.

What is the digital concierge service at Fraser Suites Queens Gate?

A digital concierge, also known as a virtual concierge, is a type of artificial intelligence that can be used to provide assistance to guests of Fraser Suites Queens Gate. It offers services a traditional concierge would, such as recommendations of local attractions and key information about the property. 

Which popular attractions are close to Fraser Suites Queens Gate?

Nearby attractions include the Natural History Museum (0.2 miles), South Kensington (0.2 miles), and Science Museum (0.2 miles). For nearby places to visit in South Kensington, check out the Victoria & Albert Museum, Natural History Museum, Kensington Gardens and Kensington Palace

Is catering available for meetings at Fraser Suites Queens Gate?

Please email us if you are looking to use the meeting facilities at Fraser Suites Queens Gate and we can discuss catering options available. Tel +44 (0) 20 7969 3555 or email queensgate@frasershospitality.com

How do I get to Fraser Suites Queens Gate?

Fraser Suites Queens Gate is located at 39B Queen's Gate Gardens, South Kensington, London, SW7 5RR, and easily accessible by Taxi, Train or Car. 

How can I access my reservation at Fraser Suites Queens Gate?

Click on “My Reservation” on our website and enter your confirmation or itinerary number to access your reservation. If you encounter difficulties, please contact our Reservations team at queensgate@frasershospitality.com or call +44 20 7969 3555 for assistance.

With these new measures in place, how different will my stay experience at Fraser Suites Queens Gate be?

Fraser Suites Queens Gate remains committed to maintaining the highest standards of hygiene, cleanliness and service for your well-being and safety, so you can stay with us with complete peace of mind. Our dedicated staff will ensure that your stay is comfortable and memorable. 

Are baby cots available at Fraser Suites Queens Gate?

Yes, baby cots are subject to availability. For more details, please contact us at queensgate@frasershospitality.com or call +44 20 7969 3555.

How are you ensuring environmental sustainability at Fraser Suites Queens Gate?

Fraser Suites Queens Gate was awarded bronze status on our first inspection by Green Tourism, something which we are delighted with as part of our ongoing efforts to be greener. Among the factors we were assessed on were:

●        Mindful waste reduction

●        Responsible water usage

●        Energy efficiency

●        Promotion of local biodiversity

With our commitment to lowering waste and our recommendations to visit eco attractions like Hyde Park just around the corner, we’re making meaningful efforts to be green for guests.

What are the available dining options at Fraser Suites Queens Gate?

Breakfast is available at The Dining Room at Fraser Suites Queens Gate. The well-equipped kitchenette also provides you with the convenience to cook in your apartment.

Can I cancel or amend my reservation at Fraser Suites Queens Gate that was booked directly via your website?

Yes, you can. Cancellations and amendments are subject to terms and conditions. If you encounter difficulties, please contact our Reservations team at queensgate@frasershospitality.com or call +44 20 7969 3555 for assistance.

What happens if a guest in the same property is infected with COVID-19 during my stay at Fraser Suites Queens Gate? What kind of help and support can I expect from the property?

Affected guests will be asked to inform officials and to stay in the room, with all supplies delivered to the room to avoid contact with other guests. Neighbouring rooms will also be left unoccupied, and COVID-19 test kits, masks and gloves will be available for all guests.

Where are the nearest bank, ATM and exchange office to Fraser Suites Queens Gate located?

You will find the nearest bank, ATM and exchange office located a 5-minute walk from Fraser Suites Queens Gate.

What is the cost of breakfast at Fraser Suites Queens Gate?

Breakfast is priced at £10 per person at Fraser Suites Queens Gate.

How do I reach central London from Fraser Suites Queens Gate?

From our suites, Central London is easily accessible with a short journey by taxi or tube from Gloucester Road station.

Is there a private outdoor space at Fraser Suites Queens Gate?

Yes, there is a secluded outdoor patio garden

How much does it cost to stay at Fraser Suites Queens Gate?

The prices at Fraser Suites Queens Gate may vary depending on your stay (eg dates selected, hotel's policy etc). See the prices by entering your dates.

What time is check-out at Fraser Suites Queens Gate?

Check-out time at Fraser Suites Queens Gate is 11:00.

Is on-site parking available and complimentary for guests at Fraser Suites Queens Gate?

Onsite parking is not available at Fraser Suites Queens Gate, but there are public car parks nearby.

Has Fraser Suites Queens Gate stepped up cleaning protocols at locations where there are confirmed COVID-19 cases?

In the event of a confirmed COVID-19 case, deep disinfection will be carried out in all public areas as well as the guest's room, which will be isolated for at least 3 days before the housekeeping team begins the disinfection process.

What is the smoking policy at Fraser Suites Queens Gate?

Smoking is not permitted at Fraser Suites Queens Gate.

What is served at breakfast at Fraser Suites Queens Gate?

Fraser Suites Queens Gate serves a continental express breakfast.