Terms & Conditions

• Voucher is valid for one (1) time use only until the expiry date printed. The participating Frasers Hospitality property will be entitled to refuse an expired voucher presented by a Card Member at the time of check-in.
• Voucher cannot be combined, exchanged for cash, or used in conjunction with other promotional programmes, offers, discount cards, vouchers or VIP privileges, unless otherwise stated.
• Voucher is not for sale or transfer. Any voucher sold or transferred will be immediately voided. American Express is not liable for replacement of lost or damaged voucher.
• Voucher can only be redeemed for the specific room type, at the specific hotel property as listed on frasershospitality.com/amex-platinum. Upgrade is not allowed and voucher cannot be used if Card Member decided to upgrade to other room categories.
• Complimentary stay is for a maximum of two (2) adults and based on accommodation in the specific room type at the participating properties.
• Prior reservations must be made at least 14 days in advance. To make a redemption booking, please visit frasershospitality.com/amex-platinum using the code 'AXPLAT’. Any other form of room reservations will not be entitled for the redemption of this voucher.
• All reservations are subject to room availability and blackout dates. Please check with the respective properties for more details.
• No show or cancellation less than 72 hours before the date of arrival will incur a one (1) night charge at Best Flexible Rate applicable at the time of stay.
• Both the original voucher and The American Express® Platinum Reserve Credit Card must be presented during check-in. All other charges incurred during the stay shall be charged to The American Express Platinum Reserve Credit Card.
• All applicable tax and service charge are inclusive except: (a) All Malaysia properties where a MYR10 per apartment per night accommodation tax applies to all foreigners (b) Capri by Fraser Barcelona where tourist tax is chargeable. Both charges shall be paid at the front desk upon arrival.
• Other Terms and Conditions apply. For more information, please visit frasershospitality.com/amex-platinum.
• American Express acts solely as a payment provider and is not responsible or liable for in the event that such services, activities or benefits are not provided or fulfilled by merchant. Merchants are solely responsible for the fulfilment of all benefits and offers.
• American Express does not assume liability and Card Member(s) shall not make any claim whatsoever for (i) injury or bodily harm or (ii) loss of damage to property, howsoever caused, arising from, or in connection with these benefits and privileges.
• American Express and Frasers Hospitality reserve the rights to vary the Terms and Conditions without prior notice.
• In the event of any disputes, the decision of American Express will be final and no correspondence may be entertained.